CNN: Verizon reps pushing Android over the Apple iPhone

CNN: Verizon reps pushing Android over the Apple iPhone
After reading stories in various forums from customers who entered a Verizon store determined to buy an Apple iPhone and walked out of the store with a new Android model, CNN decided to investigate. The forums were full of posts from Verizon customers who claim that they were "actively discouraged" from purchasing Apple's iconic smartphone. Forum headlines had titles like "Went in to buy an iPhone 4s... but walked out with a RAZR," and "Do Sales Reps hate the iPhone?" It was enough incentive to get CNN to dig a little deeper.

CNN's David Goldman spoke with ten Verizon sales reps in New York stores, on the phone and via chat sessions. Goldman asked about what his options were for a new smartphone as a Verizon customer and in all ten conversations he was pointed toward the Motorola DROID RAZR, the Motorola DROID RAZR MAXX or the LG Lucid. All three Android models offer LTE connectivity. When Goldman inquired about the Apple iPhone, all ten Verizon reps said that the phone was inferior to the other three handsets because the iPhone only runs over Big Red's 3G pipeline. A Verizon rep in a Manhattan store put down Apple's iconic device saying that, "The iPhone is a great phone, but it's on 3G," said one representative at a Verizon Wireless store in midtown Manhattan. "I'm not going to recommend a phone that's outdated."

The reporter initially told five of the reps that he was looking for a new smartphone while telling the other five that he wanted an Apple iPhone. When he said that he wanted an iPhone, none of the Verizon reps tried to talk him out of buying the model. But when he asked them if it was the best smartphone, all five said no. One rep told him that the Motorola DROID RAZR MAXX was faster than the iPhone while another told him that he would sell him the Apple iPhone if he really wanted it, "But my recommendation is 4G. I'd want the fastest, best technology that's not going to be outdated when I buy it."

Are Verizon reps being told to push LTE enabled models? Verizon Wireless spokesman Tom Pica said in a written statement, "Our sales force's mission is to ensure customers are familiar with our product line and to match the customer with the right device to best meet their needs. At the end of the day, our goal is that every customer is delighted with the device that they have chosen." An AT&T rep had a different response about which smartphone to buy. He told Goldman that, "It's all about the 4S now. The iPhone is the most popular phone, you know what you're getting, and it's a status symbol you can't get anywhere else."
 
source: CNNMoney


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189 Comments

188. paliibabe

Posts: 2; Member since: May 01, 2012

There isnt anything wrong with what theyre doing. The CNN dude asked for their opinion, they simply gave it.

181. Forsaken77

Posts: 553; Member since: Jun 09, 2011

Those reps are keeping their subs' best interest in mind, not the lte service. If someone is jumping into a 2yr contract, you don't want them to go into it with outdated hardware from the beginning. @ years from now that thing will really suck compared to other tech that's out now. The Razr Maxx is a sick phone. I have AT&T, but if I had Verizon, I'd definitely go with that.

180. Cobra

Posts: 7; Member since: May 06, 2012

The Verizon reps in Santa Rosa, California pretty much steer everyone away from the iPhone.

169. iami67

Posts: 334; Member since: Oct 18, 2011

So let me get this straight the guy who is questioning this and is no telephone expert wants the verizon reps to lie to there customer. The reason 9 out of 10 verizon reps prefer any android 4g is because they are better phones and the 4g is a big deal for a phone user who uses the internet. the reason the Att guy says the iphone is prob because Att 4g is horrible and not as widely available. I wonder if the Att guy that was asked even lived in a 4g area or ever used a 4g. Dont worry mr reporter if you ever come into my phone i will lie to you and sell you the out dated phone just because it is more a status quo phone and advertised better. I wont tell you the diference between the phones and let you make up your mind. I wont tell you the razr maxx is better battery faster processor fast internet bigger screen. upgradable memory i wont tell you any of that i will just say. "Well you are a reporter so you know more about me when it comes to phone and since the comercials for iphones have samuel jackson it must be a cool phone or he wouldnt take a million dollar to do a comercial for it. If you truly want to know if verizon reps are being told to sell android or if they honestly believe the android is better how about instead of being stupid just look at what is in the reps hand. I work for verizon and we have 16 reps 14 of them have droid razrs 2 have an iphone. Makes you say hmmm doesnt it.

168. kingkoopa765

Posts: 35; Member since: Oct 22, 2011

Agree with above post, I'm also verizon indirect agent and the account rep has been here every week, basically saying stop selling so many iphones and push 4G. There is pressure on them to get better 4G numbers and it comes down on the sales reps.

163. Deviantmaguai

Posts: 1; Member since: May 05, 2012

Alright I am going to bite on this post and had to create a user account for this. I am a vzw inderect rep. With me commission is not what I look at. Alot of people think iphone is the way to go. Did you know if you have an issue with your iphone you have to go to an apple store if its over 6 months because after 6 months apple charges you for over the phone tech support. Any other phone gets over the phone and in store for a year at no extra charge. For my customers the closest apple store is 2 hours away. The cost of the device. The iphone is set in price and to be even worthwhile you need to drop $200 to get the top of the line camera with a restricted 16 gigs of data. Where as the Razr is 16 gigs with the option for a SD card and it only costs you $100 out of pocket. The cost of the apps. Apple charges for alot more apps then android does. Android also has the option of using amazon app market and getting a free app a day. 4g LTE is 10x faster internet with better in building penetration which the razr has and the iphone does not. You have control with a droid device and you can make it look the way you want. With the iphone its either folders or single apps on the page. And the iphone has bloatware also. Newstand is something you can't get rid of and is always on a page There is one iphone you have to fit it. There are multiple droids you can find one that fits you. Oh forgot to mention I have over 25 gigs of iphone apps music and movies and still will not go to an iphone. Will go to the razr when I switch from my droid x

162. chinofourtwenty

Posts: 2; Member since: Apr 25, 2012

I am not about to read all 161 comments to see if someone has said this already but what I am going to suggest is possibly the Verizon Reps are turning to other handsets because they don't make as good of a commission on the iPhones. I remember when I worked retail, all of the Apple products that we sold we didn’t make any commission on which is why we would always stray away from Apple product. Like they say, “Money talks, bullsh!t walks.”

156. ap1989

Posts: 145; Member since: Oct 12, 2011

android is the best!

154. Castanedaa99

Posts: 28; Member since: Nov 07, 2011

Aren't all phones outdated really fast? Especially with Androids. I can go buy one today, and in a week or two a better model comes out.

146. kanagadeepan

Posts: 1291; Member since: Jan 24, 2012

3G of Verizon CDMA network is (Evolution-Data Optimised) EV-DO__Rev.A, also called as DORA (Data Optimised Revision A) with MAXIMUM speed of just 3.1Mbps (MegaBits Per Second)... The more number of users using data, means the speed will further reduce (per user)... But for latest Android phones, they can use LTE and LTE can handle more number of simultaneous users than EV-DO... In case of iPhone, EV-DO is the only choice for Data part of Verizon network... So in order to reduce network congestion and get bad name for slowest 3G (Already one PA topic proved the same with T-Mobile 3G the best and Sprint/VZ 3G/EV-DO as last with Sprint 4G also much slow comparing LTE ) VZ reps may be even due to orders from VZ Management trying to push LTE devices and since no other WP or BB or iOS device is there with LTE, they are pushing android phones comparing to iPhone, imho...

147. -box-

Posts: 3991; Member since: Jan 04, 2012

Well said. I award you 3 internets!

150. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

I ran up 44gb in one month using an OG Droid over 3g. Most of that streaming movies over Netflix, it worked awesome, say what you want about Verizon's 3g, it's OK in my book.

127. Jon.916

Posts: 6; Member since: Jun 06, 2011

I sell cell phones for a living. My company plays us for all handsets, but there are other retailers that do not pay anything for an iPhone activations, citing the low margin as the reason for not compensating. Salespeople are put in a hard place when they are payed for Android devices and not iOS.

114. networkdood

Posts: 6330; Member since: Mar 31, 2010

ok....so, VZW reps are pushing the ANDROID 4G LTE for many reasons: 1) More commission 2) Better phone for the money spent 3) 4G LTE capable 4) Bigger screen 5) Double the data allowance 6) VZW wants everyone on 4G LTE Did I miss anything? ok, PHONEARENA, close this story up....and...I ...am....outta here....

112. Cugino2007

Posts: 8; Member since: Mar 31, 2012

They're pushing android because android devices are 4G and it's a lot cheaper to have on the network. Sales reps and customer services reps alike get a lot more commision for selling a 4G device compared to 3G devices. This is coming from a recently ex-employee.

100. jstoned

Posts: 36; Member since: Dec 22, 2011

As a VZW employyee I HATE APPLE AND THE IPHONE. I do not believe in inferrior products that subjugate there customers, and apple is just that kind of product. I believe in a free market device that allows open development and consumer benefits. ANDROID all the way bay

109. taco50

Posts: 5506; Member since: Oct 08, 2009

So you like phones that are crippled by their carriers and loaded with bloat ware? You like paying for visual voicemail? You don't like timely updates?

115. networkdood

Posts: 6330; Member since: Mar 31, 2010

Hmmm, I have a VZW phone and ...OMG!!!!!!!!! Look, no bloatware...wow, what? How did that happen? Seriously, taco, anyone can root an Android phone - it is so easy, a caveman (except Taco) could do it. If that is your reason, then you are lame and ill-informed... Visual voicemail is a free app on Google play...try PhoneFusion. VZW charges 2.99 for carrier Visual Voicemail. AT&T charges 0.00 for Visual Voicemail for 4G LTE ANDROID phones, iphones, and Blackberry phones. Folks, if you want facts, please, do not listen or ask Taco....thanks

124. taco50

Posts: 5506; Member since: Oct 08, 2009

Just as easy as it is to jailbreak your iPhone.

133. Whateverman

Posts: 3295; Member since: May 17, 2009

Not if you have a Mac! Jailbreaking sucks for Macs unless I'm just not finding the right SW. Z4 Root for Android is by far the easiest process EVER! You just press a little button that says "ROOT". And to unroot your phone, press "UNROOT". Simple, easy, hassle-free.

165. xtian1103

Posts: 364; Member since: Feb 11, 2012

redsnow and absinthe for mac is as easy as 123!

166. Whateverman

Posts: 3295; Member since: May 17, 2009

Thanks, I'll give one of those a tr next time.

137. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Yeah, but jailbreaking your iPhone gets you about the same privileges as... A stock, unrooted, Android phone. Well, s**t.

159. networkdood

Posts: 6330; Member since: Mar 31, 2010

jailbreak your iphone and watch it run slower than you know what....becomes unstable at times.

119. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Crippled? How so? The bloatware doesn't really affect the phone, and AT& T lets you uninstall it.

122. networkdood

Posts: 6330; Member since: Mar 31, 2010

On the Captivate, you had to root the phone at first...check unknown sources now, and it can be uninstalled. On a VZW phone, though, uninstalling bloatware can prevent you from getting the true company update...but, there is always a workaround :-)

136. Whateverman

Posts: 3295; Member since: May 17, 2009

If you unroot your phone and the update comes through with no prob. The missing bloatware is never an issue, its just that Super User status that VZW checks for that blocks it. At least thats what if noticed on my devices.

138. Sniggly

Posts: 7305; Member since: Dec 05, 2009

And AT& T lets newer phones just uninstall bloatware period. If AT& T had the DROID Razr I would not be tempted in any way to be on Verizon again.

144. -box-

Posts: 3991; Member since: Jan 04, 2012

@Sniggly rumors are that the next Atrix will exceed the specs of the RAZR, with possibly a MAXX variant. Just hope they have it be a real spelled-out word. The goofy shorthand is annoying to type

160. networkdood

Posts: 6330; Member since: Mar 31, 2010

no, with a DROID RAZR, you cannot delete the bloatware, without issues, when upgrading. What you do is use TiBu to freeze the bloatware, and unfreeze it and use the root saver app, prior to upgrading.

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