Apple's iOS tops the customer satisfaction charts; Android holds third place

Apple's iOS tops the customer satisfaction charts; Android holds third place
Okay, this may not come as that big of a surprise to some of you, but a recent survey conducted by  ChangeWave Research shows that iOS leaves an impressive 70% of its users very satisfied with the experience of using it and holds a solid first spot in that category. In comparison, only 50% of Android users say that they are very satisfied with the platform, which ranks Google's mobile platform in third place.

The interesting part is that Windows Phone 7 actually has a greater customer satisfaction rating than Android despite its lower market share. The study shows that 57% of WP7 users admit to be very satisfied with the experience. However, only 14% of the people who are stuck with the outdated Windows Mobile platform say they feel the same way.

Another first place award goes to Apple, according to the survey's results, as the iPhone appears to be the most anticipated handset right now. Nearly half of the interviewees (48%) who are planning on purchasing a smartphone within the next three months say that it is going to be an iPhone, probably due to the fact that its next iteration is expected to launch pretty soon. In comparison, Android devices rank second in this category as they are expected to be found in the pockets of 36% of the potential smartphone buyers.

So, what is the conclusion that we can make from all this data? Well, it is all evidence that Apple is simply doing things right when it comes to its iOS devices and its fanbase is destined to keep on growing. The announcement of the next iPhone is probably going to make a much greater impact on the market than the release of Android Ice Cream Sandwich or Windows Phone Mango, so it would not be surprising if the price of Apple stock continues to soar.

source: ChangeWave Research via Android Authority

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81 Comments

1. Laguna unregistered

Perhaps that's related to the fact that many bad, budget, phones run Android, while iOS and WP7 only runs on high end devices. I'd like to see a run-down per device, or even manufacturer. It's the same thing with PCs where "Macs have higher satisfaction than PCs". Well yeah... But now compare it with just PCs that are in the same cost bracket as a Mac.

2. jura21

Posts: 30; Member since: Jun 20, 2011

correctly said !!....we do get i7 laptops at the price of macbooks which are bound to be better than those on core2duo

4. clevername

Posts: 1436; Member since: Jul 11, 2008

MacBook pros dont use core2duos. They use i5 and i7. White macbooks aren't in production anymore either, but were also last updated with sandy bridge as well. Not being a fanboy, never owned a Mac, just setting the record straight in the interest of fairness.

6. p0rkguy

Posts: 685; Member since: Nov 23, 2010

I think he meant core2duo on PCs. People often compare those quad/dual-cores to the macbooks. Honestly, if you can't use a PC without getting malware/bugs on it then chances are you're stupid with computers.

44. box unregistered

Mac only stopped using the Core2 chips earlier this year, and they were using the previous-generation of i5/i7 chips since, but after yesterday they will start using the "Sandy Bridge" i5/i7s, even as Intel is preparing to debut the successor, the "Ivy Bridge" series. Mac consistently offers last season's/year's components and charge higher for the same hardware you would spend maybe $300-500 on for an equivalent PC. Furthermore, Mac is still using the ATI HD5K series GPUs, when the latest model is, and has been for months, the ATI HD6K series

67. messiah

Posts: 438; Member since: Feb 19, 2010

it would also reflect that most andoids are not pure androids... so what is the satisfaction comparisson rate between the likes of: Timescape/Mediascape, Sense, Blur, and others....I still argue that the greeater satisfaction is with a pure android, then with apps you can design it yourself, to act the way yuou want....

3. ilia1986 unregistered

I guess I'm part of those 30%, then.. But in 2012 I will be getting Android. Unless something radically different will happen to iOS by then.

30. remixfa

Posts: 14605; Member since: Dec 19, 2008

Its funny how they forget an article they posted the other day that said that like half of the people that say they are going to purchase an iphone end up buying an android instead. iphone is synonymous with touch screen smart phone to many uneducated people. Thats great for branding, bad for trying to pick upcomming sales trends which ALWAYS end up with android doubling iOS sales even though the sales trends always try to say the opposite.

5. shy2papa

Posts: 336; Member since: Jan 23, 2010

Is it just me or is Phone Arena the biggest apple fan

14. iwebdroidberry7

Posts: 230; Member since: Jan 17, 2011

No one called them a Google fan when they reported "550,000 Android activation a day!!!!!!!"

16. Eingild

Posts: 203; Member since: Apr 19, 2011

Stop with the whining dude. You cannot hate PA for delivering news. Honestly, I am like you before but it's just a form of hate for A company with no absolute reason at all. So stop it.

7. chocolatebear76

Posts: 123; Member since: Mar 03, 2011

it surely looks that way to me shy2papa,PhoneArena is the biggest apple fan even if they try to hide it,i'm not a fanboy either as i still own my old Nokia N900 as it's still working wonders for me when it comes to web browsing,still waiting for something like N900 to hit the market again after all this long wait

8. dionddc

Posts: 129; Member since: Jul 19, 2011

Didn't Phone Arena already post an article related to this? This whole customer satisfaction thing is bulls**t - it's comparing different phones to one phone. Compare the Galaxy S II to the iPhone 4 and see who wins.

12. baldilocks

Posts: 1540; Member since: Dec 14, 2008

Galaxy S II isn't available en masse in the U.S. yet. Galaxy S II has a lower resolution screen. iPhone 4 is selling like hotcakes. iPhone 4 has a better screen even if it's not Super AMOLED Plus. iPhone 4 > than Galaxy S II.

13. dionddc

Posts: 129; Member since: Jul 19, 2011

iPhone 4 has a 3.5 inch screen, Galaxy S II has a 4.3 inch screen. Sorry I don't have tiny ass hands. For the record, Super AMOLED Plus destroys the Retina display. You get sharper image quality, whilst I get better contrast and colour levels. Your sales argument?http://www.trustedreviews.com/news/samsung-sells-3-million-galaxy-s-ii-handsets-in-55-days Galaxy S II completely destroys the iPhone 4 in sales. Sure, it's a new device, but if the iPhone 4 is better, why would people buy the Galaxy S II? Show me your proof, and stop stating random information? Galaxy S II > iPhone 4. Pussy 3.5 inch screens.

33. lollipop

Posts: 43; Member since: Feb 15, 2011

You are talking about Worldwide sales and the iPhone 4 has demolished the Galaxy S II. How does better contrast and color defeat better Image quality and higher resolution? That is what is called a trade off... Show me that iPhone 4 Launch numbers back a year ago.... because the iphone 4 CDMA launch was over 2mil in US alone and that was a good 8 months from after initial release. In summation you are an idiot.

38. Heatfan316 unregistered

Sorry screen size is everything and soon the nexus prime will come out and destroy the iPhone in resolution and have better color on top of it and do everything faster and better then the iPhone 5 you have no argument.The Nexus Prime will be the king of all phones

63. gmtrenz

Posts: 11; Member since: Feb 18, 2010

you are talking about a devices that are not even out so you really cant comment on it

42. Heatfan316 unregistered

The iphone4 is selling like hotcakes because of trendy people like you, you want to be like everyone and have an iPhone your a sheep don't you get it.

45. raymond513

Posts: 12; Member since: Jun 15, 2011

So according to you the only reason the iphone 4 is a better phone is because it has a better screen? #1.The screen on the iphone 4 isn't even better than the galaxy s2's SUPER AMOLED Plus. The gs2's screen is much larger has better contrast and color, while the retina display just has sharper image quality, so deciding the better screen is mainly personal preference #2. The gs2's processing power blows away the iphone's in every aspect. #3. The galaxy s2 also has many more features like 1080p video capture, dlna, nfc, better battery life, is thinner, a more recent version of bluetooth and a microsd slot Galaxy S II>Iphone 4

64. gmtrenz

Posts: 11; Member since: Feb 18, 2010

You guys keep talking and arguing about a phone that was realeased a year ago vs a phone that was jus release last month or so. Its very unfair comparison.

39. Eingild

Posts: 203; Member since: Apr 19, 2011

Don't be blinded by hate. The survey is comparing the user experience from iOS and Android as whole and not just handsets.

62. gmtrenz

Posts: 11; Member since: Feb 18, 2010

stop crying abt it ok, the galaxy s2 is a great device but don't compare it with a year old iphone 4. Wait n compare it with the new iphone thats coming out. Please people be fair

9. Tre-Nitty

Posts: 470; Member since: Nov 16, 2010

Yes lets compare a 1 year old phone, to a phone that hasn't been released yet and has updated specs and I assure you the customer satisfaction would still lean in apples favor. Android is good but is the most clunky and buggish os out right now. Stop being a fanboy.

11. dionddc

Posts: 129; Member since: Jul 19, 2011

@Tre-Nitty Not just the Galaxy S II, any high-end Android phone for that matter. Cancel out the low-end models. You obviously didn't get what I was trying to say. I also don't see the point in you mentioning how old the iPhone 4, when you're confident it's going to win anyway. Pointless statement. Your assurance means nothing and proves nothing apart from the fact that you are an iOS supporter.

36. lollipop

Posts: 43; Member since: Feb 15, 2011

You know it is the stupid fanboys like you who make this site so funny. What is an iOS supporter? What is android supporter? How can you have religious devotion to a product that you .a) don't make money on and .b) doesn't enhance the quality of your life. The fact that you blindly support a product is the height of foolish consummerism. Right now some PR guy is sitting back laughing because not only did he do his job but he proved a pidgeon is born every day. Also what does age of a device mean? Well no matter how good a device is people buy the latest and "greatest".

10. 1701nino unregistered

The iphone 4 wins definitely;)

15. dj unregistered

Phonearena you better change your site name to iphonearena :P

50. taco50

Posts: 5506; Member since: Oct 08, 2009

Yes PA please stop reporting facts that i don't like you sheep!

57. clevername

Posts: 1436; Member since: Jul 11, 2008

Lmao this had me cracking up. Thx for the laugh. So true tho...

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