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Apple's iOS tops the customer satisfaction charts; Android holds third place

Posted: , posted by Nick T.

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Apple's iOS tops the customer satisfaction charts; Android holds third place
Okay, this may not come as that big of a surprise to some of you, but a recent survey conducted by  ChangeWave Research shows that iOS leaves an impressive 70% of its users very satisfied with the experience of using it and holds a solid first spot in that category. In comparison, only 50% of Android users say that they are very satisfied with the platform, which ranks Google's mobile platform in third place.

The interesting part is that Windows Phone 7 actually has a greater customer satisfaction rating than Android despite its lower market share. The study shows that 57% of WP7 users admit to be very satisfied with the experience. However, only 14% of the people who are stuck with the outdated Windows Mobile platform say they feel the same way.

Another first place award goes to Apple, according to the survey's results, as the iPhone appears to be the most anticipated handset right now. Nearly half of the interviewees (48%) who are planning on purchasing a smartphone within the next three months say that it is going to be an iPhone, probably due to the fact that its next iteration is expected to launch pretty soon. In comparison, Android devices rank second in this category as they are expected to be found in the pockets of 36% of the potential smartphone buyers.

So, what is the conclusion that we can make from all this data? Well, it is all evidence that Apple is simply doing things right when it comes to its iOS devices and its fanbase is destined to keep on growing. The announcement of the next iPhone is probably going to make a much greater impact on the market than the release of Android Ice Cream Sandwich or Windows Phone Mango, so it would not be surprising if the price of Apple stock continues to soar.

source: ChangeWave Research via Android Authority

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posted on 21 Jul 2011, 04:25 13

1. Laguna (unregistered)

Perhaps that's related to the fact that many bad, budget, phones run Android, while iOS and WP7 only runs on high end devices. I'd like to see a run-down per device, or even manufacturer.
It's the same thing with PCs where "Macs have higher satisfaction than PCs". Well yeah... But now compare it with just PCs that are in the same cost bracket as a Mac.

posted on 21 Jul 2011, 04:41 2

2. jura21 (Posts: 30; Member since: 20 Jun 2011)

correctly said !!....we do get i7 laptops at the price of macbooks which are bound to be better than those on core2duo

posted on 21 Jul 2011, 05:00 4

4. clevername (Posts: 1436; Member since: 11 Jul 2008)

MacBook pros dont use core2duos. They use i5 and i7. White macbooks aren't in production anymore either, but were also last updated with sandy bridge as well.

Not being a fanboy, never owned a Mac, just setting the record straight in the interest of fairness.

posted on 21 Jul 2011, 05:39 4

6. p0rkguy (Posts: 685; Member since: 23 Nov 2010)

I think he meant core2duo on PCs.
People often compare those quad/dual-cores to the macbooks.
Honestly, if you can't use a PC without getting malware/bugs on it then chances are you're stupid with computers.

posted on 21 Jul 2011, 10:27

44. box (unregistered)

Mac only stopped using the Core2 chips earlier this year, and they were using the previous-generation of i5/i7 chips since, but after yesterday they will start using the "Sandy Bridge" i5/i7s, even as Intel is preparing to debut the successor, the "Ivy Bridge" series. Mac consistently offers last season's/year's components and charge higher for the same hardware you would spend maybe $300-500 on for an equivalent PC. Furthermore, Mac is still using the ATI HD5K series GPUs, when the latest model is, and has been for months, the ATI HD6K series

posted on 21 Jul 2011, 14:36

67. messiah (Posts: 438; Member since: 19 Feb 2010)

it would also reflect that most andoids are not pure androids... so what is the satisfaction comparisson rate between the likes of: Timescape/Mediascape, Sense, Blur, and others....I still argue that the greeater satisfaction is with a pure android, then with apps you can design it yourself, to act the way yuou want....

posted on 21 Jul 2011, 04:56 3

3. ilia1986 (unregistered)

I guess I'm part of those 30%, then..

But in 2012 I will be getting Android. Unless something radically different will happen to iOS by then.

posted on 21 Jul 2011, 09:22 4

30. remixfa (Posts: 14605; Member since: 19 Dec 2008)

Its funny how they forget an article they posted the other day that said that like half of the people that say they are going to purchase an iphone end up buying an android instead.

iphone is synonymous with touch screen smart phone to many uneducated people.

Thats great for branding, bad for trying to pick upcomming sales trends which ALWAYS end up with android doubling iOS sales even though the sales trends always try to say the opposite.

posted on 21 Jul 2011, 05:19 9

5. shy2papa (Posts: 336; Member since: 23 Jan 2010)

Is it just me or is Phone Arena the biggest apple fan

posted on 21 Jul 2011, 06:57 9

14. iwebdroidberry7 (Posts: 230; Member since: 17 Jan 2011)

No one called them a Google fan when they reported "550,000 Android activation a day!!!!!!!"

posted on 21 Jul 2011, 07:17 4

16. Eingild (Posts: 203; Member since: 19 Apr 2011)

Stop with the whining dude. You cannot hate PA for delivering news. Honestly, I am like you before but it's just a form of hate for A company with no absolute reason at all. So stop it.

posted on 21 Jul 2011, 05:39 1

7. chocolatebear76 (Posts: 122; Member since: 03 Mar 2011)

it surely looks that way to me shy2papa,PhoneArena is the biggest apple fan even if they try to hide it,i'm not a fanboy either as i still own my old Nokia N900 as it's still working wonders for me when it comes to web browsing,still waiting for something like N900 to hit the market again after all this long wait

posted on 21 Jul 2011, 05:58 3

8. dionddc (Posts: 129; Member since: 19 Jul 2011)

Didn't Phone Arena already post an article related to this? This whole customer satisfaction thing is bulls**t - it's comparing different phones to one phone.

Compare the Galaxy S II to the iPhone 4 and see who wins.

posted on 21 Jul 2011, 06:29 6

12. baldilocks (Posts: 850; Member since: 14 Dec 2008)

Galaxy S II isn't available en masse in the U.S. yet.
Galaxy S II has a lower resolution screen.

iPhone 4 is selling like hotcakes.
iPhone 4 has a better screen even if it's not Super AMOLED Plus.

iPhone 4 > than Galaxy S II.

posted on 21 Jul 2011, 06:35 9

13. dionddc (Posts: 129; Member since: 19 Jul 2011)

iPhone 4 has a 3.5 inch screen, Galaxy S II has a 4.3 inch screen.

Sorry I don't have tiny ass hands.

For the record, Super AMOLED Plus destroys the Retina display. You get sharper image quality, whilst I get better contrast and colour levels.

Your sales argument?

Galaxy S II completely destroys the iPhone 4 in sales. Sure, it's a new device, but if the iPhone 4 is better, why would people buy the Galaxy S II?

Show me your proof, and stop stating random information?

Galaxy S II > iPhone 4.

Pussy 3.5 inch screens.

posted on 21 Jul 2011, 09:36 4

33. lollipop (Posts: 43; Member since: 15 Feb 2011)

You are talking about Worldwide sales and the iPhone 4 has demolished the Galaxy S II.

How does better contrast and color defeat better Image quality and higher resolution? That is what is called a trade off...

Show me that iPhone 4 Launch numbers back a year ago.... because the iphone 4 CDMA launch was over 2mil in US alone and that was a good 8 months from after initial release.

In summation you are an idiot.

posted on 21 Jul 2011, 10:01

38. Heatfan316 (unregistered)

Sorry screen size is everything and soon the nexus prime will come out and destroy the iPhone in resolution and have better color on top of it and do everything faster and better then the iPhone 5 you have no argument.The Nexus Prime will be the king of all phones

posted on 21 Jul 2011, 13:59

63. gmtrenz (Posts: 11; Member since: 18 Feb 2010)

you are talking about a devices that are not even out so you really cant comment on it

posted on 21 Jul 2011, 10:08 1

42. Heatfan316 (unregistered)

The iphone4 is selling like hotcakes because of trendy people like you, you want to be like everyone and have an iPhone your a sheep don't you get it.

posted on 21 Jul 2011, 10:44

45. raymond513 (Posts: 12; Member since: 15 Jun 2011)

So according to you the only reason the iphone 4 is a better phone is because it has a better screen?

#1.The screen on the iphone 4 isn't even better than the galaxy s2's SUPER AMOLED Plus. The gs2's screen is much larger has better contrast and color, while the retina display just has sharper image quality, so deciding the better screen is mainly personal preference

#2. The gs2's processing power blows away the iphone's in every aspect.

#3. The galaxy s2 also has many more features like 1080p video capture, dlna, nfc, better battery life, is thinner, a more recent version of bluetooth and a microsd slot

Galaxy S II>Iphone 4

posted on 21 Jul 2011, 14:03 1

64. gmtrenz (Posts: 11; Member since: 18 Feb 2010)

You guys keep talking and arguing about a phone that was realeased a year ago vs a phone that was jus release last month or so. Its very unfair comparison.

posted on 21 Jul 2011, 10:03 1

39. Eingild (Posts: 203; Member since: 19 Apr 2011)

Don't be blinded by hate. The survey is comparing the user experience from iOS and Android as whole and not just handsets.

posted on 21 Jul 2011, 13:57 1

62. gmtrenz (Posts: 11; Member since: 18 Feb 2010)

stop crying abt it ok, the galaxy s2 is a great device but don't compare it with a year old iphone 4. Wait n compare it with the new iphone thats coming out. Please people be fair

posted on 21 Jul 2011, 06:11 5

9. Tre-Nitty (Posts: 470; Member since: 16 Nov 2010)

Yes lets compare a 1 year old phone, to a phone that hasn't been released yet and has updated specs and I assure you the customer satisfaction would still lean in apples favor. Android is good but is the most clunky and buggish os out right now. Stop being a fanboy.

posted on 21 Jul 2011, 06:28 2

11. dionddc (Posts: 129; Member since: 19 Jul 2011)


Not just the Galaxy S II, any high-end Android phone for that matter. Cancel out the low-end models.

You obviously didn't get what I was trying to say.

I also don't see the point in you mentioning how old the iPhone 4, when you're confident it's going to win anyway. Pointless statement.

Your assurance means nothing and proves nothing apart from the fact that you are an iOS supporter.

posted on 21 Jul 2011, 09:41

36. lollipop (Posts: 43; Member since: 15 Feb 2011)

You know it is the stupid fanboys like you who make this site so funny. What is an iOS supporter? What is android supporter?

How can you have religious devotion to a product that you .a) don't make money on and .b) doesn't enhance the quality of your life.

The fact that you blindly support a product is the height of foolish consummerism. Right now some PR guy is sitting back laughing because not only did he do his job but he proved a pidgeon is born every day.

Also what does age of a device mean? Well no matter how good a device is people buy the latest and "greatest".

posted on 21 Jul 2011, 06:14 2

10. 1701nino (unregistered)

The iphone 4 wins definitely;)

posted on 21 Jul 2011, 07:16 1

15. dj (unregistered)

Phonearena you better change your site name to iphonearena :P

posted on 21 Jul 2011, 11:41 2

50. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Yes PA please stop reporting facts that i don't like you sheep!

posted on 21 Jul 2011, 13:25 1

57. clevername (Posts: 1436; Member since: 11 Jul 2008)

Lmao this had me cracking up. Thx for the laugh. So true tho...

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