Apple's 1-year warranty practice found "unacceptable" in the EU

Apple's 1-year warranty practice found
Oops, it looks like EU officials don't really like the game Apple's playing with its warranty messages. The company has been advertising and selling its products with only 1-year warranty, when the laws in the EU provision at least a 2-year warranty for such goods. Because of that, the European Union will be investigating whether or not Apple is playing by the rules or it's making customers purchase its AppleCare protection plan if they want additional protection.

EU Justice Commissioner Viviane Reding has reportedly sent the following message to member nations:


As a matter of fact, Apple has already been fined in Italy for advertising only 1-year warranty for its iPhones, iPads and others, and selling AppleCare instead of informing users that they have legal right to free two-year warranty. Earlier in the year, the Italian government has even threatened Apple of shutting it down in the country if it did not pay its fines, so this whole thing's certainly not a joke.

If the investigation continues and finds out that Apple is continuing with its frivolous practices, we guess the company will be facing a much heavier fine this time around.

source: Gigaom

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30 Comments

1. ddeath

Posts: 170; Member since: Apr 14, 2012

Applecare... for your money only.

5. chunk1x

Posts: 248; Member since: Jun 25, 2011

More like Appledoes'ntcare.

8. hung2900

Posts: 966; Member since: Mar 02, 2012

No. Ive said that Apple focuses on product, not profit. You can see that you have to pay "just" $29 for lightning adapter, and do not have to care about "cheap quality chiness micro USB cable" like other phones. Apple "only" cares about user's experience, like their fancy 5th row, fancy map and fancy build quality.

12. ZEUS.the.thunder.god unregistered

lol +1 for you. and yet we have like zillion articles here on PA telling us how great as a company apple is, and how they dont care for money but for consumers.

14. Vinayakn73

Posts: 207; Member since: Oct 05, 2011

blah blah blooooosh. fussssssss Dhooooom. flussssss. kat pat dusssssssss

19. PhenomFaz

Posts: 1236; Member since: Sep 26, 2012

hey go troll somewhere else or your a$$ will be mine to own!

20. PhenomFaz

Posts: 1236; Member since: Sep 26, 2012

Oh c'mon guys...apple care is unacceptable? Really? Really? I think the whole stinkin' company is unacceptable!

28. bachelorrn0121

Posts: 57; Member since: Jul 13, 2012

apple is always breaking rules in EU.. example, the standard micro usb . all smartphone must have micro usb standard connector. but apple charging them £15 / €19 ($25) which should be free because of the rule in EU

2. FoneAddict

Posts: 263; Member since: Jul 05, 2011

Apple should provide 2 years warranty as standard. When you consider how expensive iPhones can be (£550 out of contract) it's the least a consumer deserves for such an expensive purchase.

3. PAPINYC

Posts: 2315; Member since: Jul 30, 2011

Apple = iDeceptiVe. Hooray for the EU! Now they should investigate that little timer that Apple installs on all its' logic boards; you know, the one that, somehow, after the first year (3 if you have Apple MiSCare) is programmed to kill the iDevice, leaving the owner with no other alternative but to go out and buy a brand new replacement.

6. Kostas_13

Posts: 43; Member since: Sep 07, 2012

I believe that this is common practice for every maker. Well, not exactly after warranty expires, but after a random number of days/months...

4. IHateApple

Posts: 122; Member since: Sep 26, 2012

Another reason to never ever buy "the iPhone".

7. timtimity

Posts: 196; Member since: Aug 13, 2012

Glad they're being investigated. Especially considering how expensive the insurance is for iPhones.

11. Royal.Troll.

Posts: 2; Member since: Sep 29, 2012

well said.

27. Droiddoes unregistered

I loathe apple as much as the next intelligent, informed consumer, but come on now. apple care is a good service and the cheapest option for insuring a smart phone. Apple cannot innovate, build, or design a quality product for sh*t, but they do have great customer service. Let's be fair.

9. dandare808

Posts: 5; Member since: Feb 03, 2012

dont know why there is a picture of a cracked screen, you wont get that repaired under the 1 year warranty let alone two! (although apple have been known to be "generous" on occasion)

13. -box-

Posts: 3991; Member since: Jan 04, 2012

True, physical/liquid damage and lost/stolen devices don't fall under warranty claims, and in fact can void warranties

16. hybrid06339

Posts: 23; Member since: May 16, 2012

And in fact Apple has falsely used liquid damage as an excuse not to repair my iPod Touch. I haven't purchased an Apple product since nor will I buy one in the future.

18. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

But now that the iP5 has such an easily repairable screen, you can get an iP5 and be secure in the knowledge that screen damage doesn't require swapping the whole device.

10. CDGMobile

Posts: 29; Member since: Sep 26, 2012

Finally someone is going to bring Apple to court, and for good reason too. These folks at Apple are always trying to stiff the people on something, seriously have you ever seen how many people walk around with a cracked screen on their iphone its a sad sight especially because they know that theyd want it replaced but why shell out the cash especially when the next model is probably out in no time (not that they are actually taking the time to produce an item that is more durable or anything like that)

21. nohomad

Posts: 4; Member since: Apr 27, 2012

It's not normal to have 2 years of warranty in the EU? Or the 1 year warranty is only for the iphone? Because i have an Ipad and I got 2 years warranty :S

23. Feregorn

Posts: 5; Member since: Sep 19, 2012

In the E.U. EVERY consummer product is obliged to come with a 2-year warranty offered by the manufacturer/reseller.

24. gallitoking

Posts: 4721; Member since: May 17, 2011

I have gone 3 years and no claims.. I pay a lot for my phone and I take care of my phone, dont pay for insurance and have not needed for 3 years.. just my 2 pesos

26. Droiddoes unregistered

Fascinating. No one gives a sh*t about the boring details of your sad cartoon life. Go away, please.

29. networkdood

Posts: 6330; Member since: Mar 31, 2010

ok, so if someone breaks their screen then the manufacturer should just fix it? I do not believe any company will simply just repair the screen, unless you are going to pay. And, as for liquid damage, lost/stolen - well, you are just s*&t out of luck as the replacement is solely on you, the consumer, nit any manufacturer.

31. jromy

Posts: 114; Member since: Feb 26, 2013

None of those things were mentioned in the article...so, what exactly are you talking about? They just pointed out that apple is selling applecare to people that by law should still be under the warranty.

30. Nadr1212

Posts: 741; Member since: Sep 22, 2012

Hah, how does it feel like it to wear the other shoe Apple? Finally someone got you in court and is technicaly sueing U?!?!?!? U deserve it Apple? Now & your profits are really bitten!!!!

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