Apple to offer paid chat for devices out of warranty as soon as next week?
posted by Alan F. / Feb 28, 2014, 11:59 PM
Online chat support had been free, although back in August, Apple posted a $19.99 per incident fee for the technical support. Still, Apple has not yet charged for the service.
Apple had to develop a new web payment system so that it could charge for the service via chat. Apple has apparently been able to figure out a secure method that involves sending users a link that will stay live for 24 hours so that payments can be made. Apple will charge $19 for troubleshooting and basic tech support, although users will have an option to ask for the fee to be waived. All exceptions will be granted until the program is launched next week, according to the sources.
Also, Apple is expected to grant the exception for all iCloud issues, and cases of accidental damage where users want to use the chat feature to set up a repair or replacement of the damaged device.
source: 9to5Mac via AppleInsider
Posts: 1280; Member since: Feb 27, 2014
Paid chat? For your product that is overpriced?
posted on Mar 01, 2014, 12:18 AM 15
Posts: 1693; Member since: Aug 18, 2013
$19? I'd just ask from some tech forum or search the problem from Google (actually that seems to be what most do). Well, to each his own, I guess.
posted on Mar 01, 2014, 12:21 AM 5
Posts: 1515; Member since: Jun 03, 2010
"I have a flickering screen" Try replacing the battery "My phone seems to be overheating" Try replacing the battery. "My phone seems to be shutting down and rebooting on its own" Try replacing the battery. "I sometimes experience a lot of noice such as crackling and static during voice converstaions" Try replacing the battery. "My phone went blank with more than 30% power left, yet I can't get it to turn on even when plugged into a charger" Try replacing the battery. All these symptoms can be battery related that don't need 20 dollar advice and ontop of that, you'll need too spend 200 dollars to replace the phone because you can't replace the battery. Apple has cornered the industry right where it wants it. Just like the old days of MAC. Always slave to bringing your product into the service center. I know many computer techs that hate and have always hated Apple for this reason. Now it seems all manufacturers want to copy Apple for in store service rather than allowing the consumer to change their own battery. You the tech geeks have asked for it, now you're going to get it. Becareful of what you ask for. Because, in the end, you all are consumers who pay for things you shouldn't need to. John B.
posted on Mar 01, 2014, 6:37 AM 0
Posts: 468; Member since: Nov 09, 2013
Where are Darkkjedi and Sauce with their Pom Poms to cheer Apple's obvious decision to exploit their customer base as usual?
posted on Mar 01, 2014, 10:52 AM 1
O\_(ツ)_/O A! P! P! L! E! APPLE! GOOOOOOOOOOO APPLE! x'D
posted on Mar 01, 2014, 12:44 PM 3
Posts: 30959; Member since: Feb 05, 2011
Give me an a (A) Give me a p (P) Give me a p (P) Give me an l (L) Give me an e (E) What's that spell???
posted on Mar 01, 2014, 3:16 PM 0
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