Apple to offer paid chat for devices out of warranty as soon as next week?

Apple to offer paid chat for devices out of warranty as soon as next week?
A published report on Friday cites sources close to the project, who say that Apple is about to offer paid chat to help those with a broken device that is out of warranty. Rumored to be starting up as soon as next week, those with a device still within the warranty period will be able to access free chat at getsupport.apple.com. Others will have to fork over a "pay per incident" fee or buy an extended warranty via AppleCare.

Online chat support had been free, although back in August, Apple posted a $19.99 per incident fee for the technical support. Still, Apple has not yet charged for the service.

Apple had to develop a new web payment system so that it could charge for the service via chat. Apple has apparently been able to figure out a secure method that involves sending users a link that will stay live for 24 hours so that payments can be made. Apple will charge $19 for troubleshooting and basic tech support, although users will have an option to ask for the fee to be waived. All exceptions will be granted until the program is launched next week, according to the sources.

Also, Apple is expected to grant the exception for all iCloud issues, and cases of accidental damage where users want to use the chat feature to set up a repair or replacement of the damaged device.


source: 9to5Mac via AppleInsider

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25 Comments

1. techperson211

Posts: 1280; Member since: Feb 27, 2014

Paid chat? For your product that is overpriced?

7. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Isn't this a free service with almost everyone else? I know Asus offers free chat support, the flying F does Apple do on the chat that they can charge $20? Excellent support my ass.

8. Reverence

Posts: 224; Member since: Jul 16, 2012

man apple squeezes money in every possible way!

2. ihavenoname

Posts: 1693; Member since: Aug 18, 2013

$19? I'd just ask from some tech forum or search the problem from Google (actually that seems to be what most do). Well, to each his own, I guess.

25. phatmanXXL

Posts: 19; Member since: Oct 09, 2013

Or they will happily do it for you for $19

3. Fuego84

Posts: 357; Member since: May 13, 2012

$19 so that tech support says, have you tried to turn the phone off then on again.

4. alterecho

Posts: 1106; Member since: Feb 23, 2012

This is ABSOLUTELY preposterous. They are already making a lot of money. Greed redefined.

5. verizonalways1515

Posts: 25; Member since: Sep 07, 2013

It's funny because if you call your carrier they can normally transfer you for free.

6. mayur007

Posts: 593; Member since: Apr 10, 2012

Greedy apples greedy terms Enjoy..

9. ianbbaa

Posts: 332; Member since: Mar 20, 2013

you need to pay when you want to keep your outdated "i-image"....so go ahead and buy a new overpriced "i-one"....you will get the support for free then...

10. adecvat

Posts: 638; Member since: Nov 15, 2013

Good. Others will copy this 100%

11. Slammer

Posts: 1515; Member since: Jun 03, 2010

"I have a flickering screen" Try replacing the battery "My phone seems to be overheating" Try replacing the battery. "My phone seems to be shutting down and rebooting on its own" Try replacing the battery. "I sometimes experience a lot of noice such as crackling and static during voice converstaions" Try replacing the battery. "My phone went blank with more than 30% power left, yet I can't get it to turn on even when plugged into a charger" Try replacing the battery. All these symptoms can be battery related that don't need 20 dollar advice and ontop of that, you'll need too spend 200 dollars to replace the phone because you can't replace the battery. Apple has cornered the industry right where it wants it. Just like the old days of MAC. Always slave to bringing your product into the service center. I know many computer techs that hate and have always hated Apple for this reason. Now it seems all manufacturers want to copy Apple for in store service rather than allowing the consumer to change their own battery. You the tech geeks have asked for it, now you're going to get it. Becareful of what you ask for. Because, in the end, you all are consumers who pay for things you shouldn't need to. John B.

14. Sauce unregistered

I replaced my battery on my iP4 a while back.

12. Topcat488

Posts: 1415; Member since: Sep 29, 2012

Apple customers deserve all the money grabbing tricks that Apple can give them... I can't wait for the 5.5" iphablet to come out though. Haha i own too many apps to say goodbye. :(

13. JerryTime

Posts: 468; Member since: Nov 09, 2013

Where are Darkkjedi and Sauce with their Pom Poms to cheer Apple's obvious decision to exploit their customer base as usual?

15. Sauce unregistered

O\_(ツ)_/O A! P! P! L! E! APPLE! GOOOOOOOOOOO APPLE! x'D

17. JerryTime

Posts: 468; Member since: Nov 09, 2013

LoL +1

19. darkkjedii

Posts: 30959; Member since: Feb 05, 2011

LMAOOOOO sweet bro

20. darkkjedii

Posts: 30959; Member since: Feb 05, 2011

Apple rocks stop hating

18. darkkjedii

Posts: 30959; Member since: Feb 05, 2011

Give me an a (A) Give me a p (P) Give me a p (P) Give me an l (L) Give me an e (E) What's that spell???

21. Sauce unregistered

APPLE!

22. darkkjedii

Posts: 30959; Member since: Feb 05, 2011

Goooooooo APPPLE LOL.

23. Sauce unregistered

x'D Lololol

16. Joshing4fun

Posts: 1245; Member since: Aug 13, 2010

So unless you upgrade every year to the newest model, they don't want to talk to you. That's just dirty.

24. phatmanXXL

Posts: 19; Member since: Oct 09, 2013

"Try replacing your battery" That'll be $19 now.

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