Apple starts iSight camera replacement program for certain Apple iPhone 6 Plus units


Apple has acknowledged that it sold some Apple iPhone 6 Plus units with a faulty iSight camera between September 2014 and January 2015. The cameras on these iPhone 6 Plus models contain a bad component which results in blurry photographs being taken. As a result, Apple has initiated a free camera replacement plan to those units that fall within a small range of serial numbers.

Apple has put up a special support page for those who are affected. To qualify for the camera replacement, your iPhone 6 Plus needs to be taking blurry photos with the rear camera, and it must fall within a specific serial number range. The support page includes a box for you to type in the serial number of your iPhone 6 Plus to see if you qualify. You can find the serial number of your handset by going to Settings > General > About.

If your Apple iPhone 6 Plus falls within the serial numbers Apple is seeking, you need to head over to the nearest authorized Apple repair center, or go to the closest Apple Store. You can also go to the farthest Apple Store, although we don't know why in God's name you would do such a thing. Another option is to contact Apple Technical Support. The program will cover those iPhone 6 Plus units that qualify for a replacement camera, for up to three years. That is because affected phones might not show any problems immediately.


Because the faulty component is part of the OIS Apple employs on the larger iPhone 6 Plus, this problem will not affect owners of the Apple iPhone 6, since Apple did not include that feature on the smaller phone's rear snapper. If you do own an Apple iPhone 6 Plus, we suggest that you check out the support page to see if you own one of the units that qualify for the replacement iSight camera. You can head to the support page by clicking on the sourcelink..

source: Apple via RedmondPie

Related phones

iPhone 6 Plus
  • Display 5.5" 1080 x 1920 pixels
  • Camera 8 MP / 1.2 MP front
  • Processor Apple A8, Dual-core, 1400 MHz
  • Storage 128 GB
  • Battery 2915 mAh(24h 3G talk time)

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42 Comments

1. Subie

Posts: 2415; Member since: Aug 01, 2015

Most companies offer warranty for faulty components. But the ease of bringing it to an Apple store as well as 3 years to do it sounds pretty good!

2. bur60

Posts: 981; Member since: Jul 07, 2014

True, Apple has these things covered (you could say you pay royaly for it). Offtopic: It's still weird that Apple only has 1 year warranty in Europe (everyone else here in Netherlands has 2 years)

40. neela_akaash

Posts: 1239; Member since: Aug 05, 2014

Will Apple replace my Xiaomi Redmi 1S's 8 mp camera with the iPhone plus's one?

3. buccob

Posts: 2978; Member since: Jun 19, 2012

Apple has in fact a great customer service, but if you read the forums, people who bought it in another country are not covered, the "genius bar" were not very knowledgeable, and replacements sometimes broke again... One of the users that suffered from this commented that the proven might be the OIS vibrating trying to compensate from the refresh rate of a 60 Hz light source... Anyway good to see that Apple does something about it and does not try to covered as other past mistakes such as the "antenna gate - holding it wrong" issue...

4. Bridgep0rt

Posts: 43; Member since: Apr 04, 2012

They need to replace/revamp the horibile charging cord to ALL OF THEIR MACBOOKS!

18. bucky

Posts: 3794; Member since: Sep 30, 2009

Why? I find the magsafe 2 really good

5. Taters

Posts: 6474; Member since: Jan 28, 2013

Man the 6 plus sounds like it was ghetto rushed. Bend gate, slow nand memory causing bout issues gate, and now OIS gate. Note to mention. All the apps that were designed for crap low Res 750p acting up when being scaled to 1080p. Great quality stuff Apple!

19. bucky

Posts: 3794; Member since: Sep 30, 2009

You're trying to hard. You ever see someone walking work a bent iPhone?

20. Taters

Posts: 6474; Member since: Jan 28, 2013

I have actually. It tripped me out but I had a good laugh.

22. AlikMalix unregistered

of course you did, 50 bent iphones and counting... right?

25. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

37. Taters

Posts: 6474; Member since: Jan 28, 2013

De Nile is a river in Egypt. Bahhhh. Sheep. Lol

39. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

We expected you to say nothing else ;)

6. Commentator

Posts: 3723; Member since: Aug 16, 2011

Sold primarily between September and January... Nice to know it will only take Apple a year to respond if you have a problem... Way to go...

7. SirYar

Posts: 351; Member since: Jul 02, 2014

I like it how they had to mention the replacement is free of charge.

8. xdza1979

Posts: 296; Member since: Aug 08, 2015

Once a phone is opened even by its manufacturer its as good as used ones at Ebay.

10. TSMan2

Posts: 363; Member since: Aug 20, 2015

Agree. Apple should give them new replacement. Why should ppl have troubles with repayment??? And why open the phones???? It's funny how the apple's fans above are worshipping the Apple's service for this. LOL

12. TSMan2

Posts: 363; Member since: Aug 20, 2015

with repairment

21. Taters

Posts: 6474; Member since: Jan 28, 2013

They have the dough to do this easily too.

42. Topcat488

Posts: 1417; Member since: Sep 29, 2012

Maybe the iPhone 6 Plus users should use Apple's "own" statement during Antennagate: And tell Apple "You're Replacing it Wrong"... O.o

9. 99nights

Posts: 1152; Member since: Mar 10, 2015

At least they have aknowleged and recalled all these faulty devices. Just like they did with the iphone5 faulty battery replacement s

11. TSMan2

Posts: 363; Member since: Aug 20, 2015

Well. Bravo:)) But they should replace the iphones. Not to burden the ppl and dig inside the phones.

15. iushnt

Posts: 3138; Member since: Feb 06, 2013

Sadly, my friend has already replaced his 6+ with note 4 and he couldn't be much happier..

13. Hallyu

Posts: 790; Member since: Jul 21, 2015

I think the real culprit is the Sony sensor itself. It's about time Apple switch to the superior ISOCELL instead if it doesn't want to make their fans feel disappointed. http://www.samsung.com/global/business/semiconductor/news-events/press-releases/printer?newsId=14284

29. dimas

Posts: 3394; Member since: Jul 22, 2014

Coming back from the grave again mr. Supernova? Glad that you're not flagging your racist comments anymore.

35. rency0722

Posts: 158; Member since: Jun 12, 2013

Congrats Samsung fanboy. How come the Sony sensor is the culprit, if the picture looks blurry or wobbly? Have some research first dude. Most of the issues are due to the active image stabilization, and not the sensor. Whole module is affected that's why Apple is open for replacing those fail units. Fail comment from a fail person.

14. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Iron this out before 6s Plus. Won't be too much longer.

16. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Ouch Apple

30. dimas

Posts: 3394; Member since: Jul 22, 2014

Hey man can you share us your thoughts on the note 5 performance if you already bought one? Gonna buy one for my wife as birthday gift since she haven't change phones since note 4. She's not a power user just heavy on skype, viber and powerpoint presentations for work. Thanks.

34. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

So far I haven't had any issues. It's still restoring files over from my is icloud acct, and still no issues due to all the ram it has. It's been super fast, smooth, no heating issues, and raw battery life had been great. The feel in hand is among the best, along with the 6 plus, and 5C. Performance is great so far. Give it a whirl. The new S-Pen features are excellent. If you're moving stuff over from the iPhone, use smart switch mobile. It's in the galaxy app store

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