Apple is lobbying to kill bill that would make it easier for normal people to repair iPhones


A new "Fair Repair Act" bill could make phones and iPhones in particular much easier to repair for normal people, but interestingly, rather than being met with support from Apple, the bill has seen the company oppose it and now evidence has showed up that Apple is investing money to lobby against the bill. The evidence was uncovered by Motherboard and uses public records from New York State's Joint Commission on Public Ethics.

Proposed by the Digital Right to Repair Coalition, a group of small independent repair shops, the "Fair Repair Act" would require manufacturers to sell replacement parts and tools to the general consumer, it would prevent using "software locks" that limit repairs, and in some cases would require companies to provide repair guides to the public.

You would think that such an initiative would be welcomed by companies, but records in New York State's Joint Commission on Public Ethics show that Apple, Verizon, Toyota, Lexmark, Caterpillar, and others have invested in lobbying against the Fair Repair Act this year.

Apple is lobbying against the bill in other states as well, but it is New York State's more detailed disclosure rules that make the lobbying transparent to the public.

An agreement between Apple and lobbying firm Roffe Group states that the latter will "lobby Apple's corporate issues, including but not limited to areas of environment, tax, and retail." Apple pays Roffe Group $9,000 per month for its services, and you can find the documents right below.

So what is the reason that Apple opposes this bill? Apple has denied official comment, but its lobbyists have commented that if the legislation passes, the state could become a "Mecca for bad actors".


source: Motherboard

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45 Comments

44. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

With the highest device failure rate, it's no surprise they'd want to force their users to come back to their store for repairs, further separating them from their cash like fools. Given the fact that their sheeple would still proudly call this an "unmatched customer service", it only makes sense for them to do it and get richer...

37. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

To be fair Display assembly for Samsung phones are more expensive via 3rd parties. http://www.ebay.com/itm/LCD-Screen-Touch-Digitizer-Display-Assembly-For-Samsung-Galaxy-S7-S7-edge-Note-5-/142353149249?var=&hash=item2124e8ad41:m:mnDGiXJHyvx82UPS22ffViw Here the cost is $140~230 depending on phone model. So what Samsung charges may not be as terrible. I didnt realize this is retail cost for Samsung's phones. But it is likely because these parts come from Korea which makes them cost more, when the US options for Apple are cheaper. They are also cheaper from China.

36. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

User replaceblable parts in a phone should be: 1 - Home buttons 2 - Display Assembly 3 - Battery All these are cheap, and something any user with decent motor skills can replace without damaging the phone. These are low cost repairs, that many shops and OEM's charge far and away to mcuh money. Price? Look at this Original iPhone 7 Display Assemply -http://www.ebay.com/itm/OEM-Black-LCD-Display-Touch-Screen-Digitizer-Assembly-Replacement-for-iPhone-7-/222439230376?hash=item33ca694ba8:g:CDQAAOSw32lYtT3W - $35.00 Apple charges up to $350+ to do this repair depending on what device/computer it is. Even laptop displays cost less than $100 in most cases, even for a 4K replacement. iPhone 7 battery -http://www.ebay.com/itm/iPhone-7-Battery-Replacement-1960-mAH-Li-Polymer-w-Opening-Repair-Kit-1PK-/232182819202?hash=item360f2ca982:g:khAAAOSw-0xYeAt9 - 15.00 Apple charges more than $125 to replace this same part. iPhone 7 Home button ranges from $9~15 -http://www.ebay.com/itm/Home-Button-Key-Flex-Cable-Replacement-For-Apple-iPhone-7-iPhone-7-Plus-USA-/322456485569?var=&hash=item4b13e77ec1:m:mNaUQU0gxZIO19d_tv3wmpA Apple charges $99+ for this repair. Now again to be fair as I always try to be. The prices I am quoting are for out of warranty or the cost to repair is, if you don't have AppleCare. Any insurance or "care" package from a carrier or OEM is a very good investment, as they will reduce your costs in the case you need and would rather do a manufacturers repair. But even out of warranty these costs are way to high, considering what the parts cost and the time it takes to actually do the repair. Because these repairs are common, and apple gets a huge benefit of doing most of them, they should charge more than $100 for even the display assembly repair and not more than $50 for anything else.

39. toukale

Posts: 676; Member since: Jun 10, 2015

Again, how is that any different than what goes on in every industry? Replace Apple with bmw, or benz and take your car to a dealer for repair and tell me if that story is different. Again, you keep pointing the cost, which is not what this bill is supposed to address. You just listed the prices of some of those parts, which is great, and you even said people with decent skills should be able to do it themselves. All those comments just undermine the reason why Apple is against this bill. Apple does not stop anyone to do their own repairs (that's what John Deere was doing). Which is the whole point of the bill. So, if Apple does not stop you from doing your own repair, or third party to do it for you (except for TouchId). Then what's the problem? but!! bit! Apple charges too much if they do it. GTFO.

29. skyline88

Posts: 702; Member since: Jul 15, 2013

battery replacement for S7 Edge, 50 USD. battery replacement for obsolete iJunk 5C, 150 USD.

19. nikhil23

Posts: 507; Member since: Dec 07, 2016

there should be a limit on how much apple squeezes money out of people. As if paying premium prices is not enough

24. toukale

Posts: 676; Member since: Jun 10, 2015

People are always free to not buy their products. Apple is not putting a gun at people's head. Do people complain as much when they take their bmw or benz to the dealer to get fix.

28. NarutoKage14

Posts: 1354; Member since: Aug 31, 2016

Considering that virtually any third party mechanic can repair your BMW with original parts, your point is basically moot.

32. toukale

Posts: 676; Member since: Jun 10, 2015

last time I check they are a bunch of shops around that's not Apple authorized shop that repairs Apple products. The only thing those folks can't repair is the touchId (which I agree with). That makes your comment false.

33. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

But its because Apple made it that way. Its not like that on any other phone. You need to research the facts of how Apple have GIMPED their products in the past. Then you would understand it better. You trust them to much. I trust no one, especially greedy corporations...ALL OF THEM are untrustworthy. None of them have YOUR best interest in view, they only have their own. The sooner you learn that, the better off we all will be.

34. toukale

Posts: 676; Member since: Jun 10, 2015

Look, I have no problem with people having issue with Apple pricing, they have every right to. But, just because you feel something is too expensive or you don't like someone pricing does not mean you create something that have nothing to do with pricing to address the problem. Me pointing that flaw in some of the people here does not mean I trust Apple, or sheep or whatever name some may give me. This bill did not start to address an issue with anything Apple was doing. This bill started as a result of what John Deere was doing. Tech gadgets was added on as a result of lobbying because some folks saw this bill as an opportunity that could make their bottom line looks better ex... iFixIt. Apple is doing their own lobbying in reverse to which I have no problem with it. What I am reading from a lot of comments here is that they don't like the price, not that Apple is stopping them in any way to have their device repair wherever they want (outside of TouchId). Folks are free to do their own repairs or take it to Apple or an authorized repair center. That's what I am point out, but some don't want to hear it because again they keep bringing the price issue, to which I say, fine, but that has noting to do with rights to repairs.

35. toukale

Posts: 676; Member since: Jun 10, 2015

@techiexp1969 - You said only Apple does that, but last time I check Google, Samsung devices payment system (nfc) will stop working if they detect your android device is rooted. Why do you think that is (it's there as some form of security check). Every company are trying to limit their exposure to lawsuits.

9. SIGPRO

Posts: 2819; Member since: Oct 03, 2012

This is why apple is the most crappiest company around.....people really need to open their eyes!

11. toukale

Posts: 676; Member since: Jun 10, 2015

Of course I would expect you to jump on this without any research, anything to badmouth Apple. I see what phonearena did here, by putting Apple in the title it is guaranteed to generate tons of attention. If you did a bit of research or phonearena for that matter you would understand the origin of this bill and the reason why it existed to begin with. None of which have anything to do with Apple, hints (John Deere). People have been getting their iPhones repair at local shops for years, the only issue that presented itself 18 months ago has to do with touchId security, which I completely support Apple there. The last Apple wants to deal with is playing with peoples money.

6. mudcat626

Posts: 232; Member since: Jul 13, 2016

It sounds great, to take your phone anywhere to get repaired or do it yourself. But if said repair is done by a shady shop at a lower price than you would expect and said repair breaks again in a month, you know the folks are bringing it back to carrier, Apple Store, etc. and expect to get it fixed. Just like with autos you know you will get guaranteed service at the dealerships with factory trained mechanics, in leui of a shade tree mechanic.

8. sissy246

Posts: 7129; Member since: Mar 04, 2015

"Just like with autos you know you will get guaranteed service at the dealerships with factory trained mechanics, in leui of a shade tree mechanic" Not always true. I have had some pretty crappy repair work done by dealership​s. And some great work done by the shade tree mechanic

10. toukale

Posts: 676; Member since: Jun 10, 2015

It's not even about that in Apple case, Apple have a program for that. If an independent shop wants to get official access to Apple parts/procedures then they can apply to be an authorized Apple repair facility. But they don't want to do that. This is all about the folks like ifixit and other shops who wants access to official parts without going to the proper channel/program that's there for 3rd party.

20. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Yes I agree they don't. Because the cost to be an authorized dealer is very high. Because Apple sets the price so high to discourage it. Because Apple wants to do ALL THE REPAIRS. But you are to blind to see this. Let me clue you in. You don't need to be an authorized Apple repair place, to buy the original parts. What you won't have for example, is the tools and software needed to fix things like the Touch ID if you replace that FPS. I understand its a security thing. Because the FPS can be hacked by someone if they know how, which many of these shops won't. But there are people who could. So yes there is a liability issue involved too. But this isn't the only part that will need to be repaired. But it is a part that breaks easily do to it usage. But as a user...I should be able to buy that part. I should be able to replace it. And since i am repairing it, I'm not goign to hack my own stuff. I should be able to plug it in, attach it and activate it myself, via iTunes or whatever software Apple uses.

26. NarutoKage14

Posts: 1354; Member since: Aug 31, 2016

If that were true this bill would not have clauses that would require Apple to sell these third party repair shops ORIGINAL components and repair guides. If apples certification program was a truly viable option they would point to it instead of claiming a "Mecca for bad actors".

30. toukale

Posts: 676; Member since: Jun 10, 2015

@Narutokage14 - Again, there is such a program and there are lots of Apple authorize repair shop. People not liking the prices have nothing to do with not having the option. This bill did not start in order to address something Apple was doing wrong. Tech gadgets was later added to the bill as a result of lobbying to which Apple is doing their own lobbying.

21. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

With a car, you can go to any certified mechanic. If I need a car repair, I'm only gonna go to a reputable chain to do the work. Unless its an older car, not under warranty, I would never let a self-mechanic do the work. Many car repairs are just common sense. I've performed my own tuneup before, but buying the book and replacing all the parts. I used a camera and recorded how I removed stuff and used that to put it all back. But it was an older car. Today's are prevents self repair. You cant even change the oil filter. Simple things like fluids and filters should be user repairable...PERIOD. Because they are cheap. 3 quarts of oil and a filter is $25 in parts. Why shoudl I pay $80 for someone else to do it? I rather go for things where safety is an issue, like brakes or engine related stuff. But fluids, filters, fuses, car radios and similar shoudl eb user repairable. I agree sometimes other people do better than dealers.

23. toukale

Posts: 676; Member since: Jun 10, 2015

Again, your argument is about costs, not that you can't or that 3rd party do not have access which is what this bill is pretending to be.

3. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Of course os against it. Its a money stream. The way phones are put rogwther is cheap, Especially rhe iPhome. When i was hunting for thr base iPhome 6, many if thr o es for sell, the display was separatong from thr frame, and yet sellers were trying to sell thrm for an arm amd a leg. Which is why and went on and got rhe 7. The old days when rhe parts were modular and held with screws, made rhe phone easier to repair. Now eveeything is glued together, which js cheap, not resilient and rbat is why Apple wants it to stay that way. No pjone in history has ever been sp easy to reak tham todays smartphone. But being able to buy the parts and fiximg it myself is a benefit. Why pay someone else $300 to do what i could do myself? But what these companys arent looking at, is the vast majority of people are atill not gonna do a self repair. But these dogs are so greesy, they want every possible penny. Tbey know at least 1M of us can and will do it ourselves. But tbats not small enough of a number for them. Lobby all ypu want, I hope the bill passes.

7. toukale

Posts: 676; Member since: Jun 10, 2015

Of course I would expect you to jump on this without any research, anything to badmouth Apple. I see what phonearena did here, by putting Apple in the title it is guaranteed to generate tons of attention. If you did a bit of research or phonearena for that matter you would understand the origin of this bill and the reason why it existed to begin with. None of which have anything to do with Apple, hints (John Deere). People have been getting their iPhones repair at local shops for years, the only issue that presented itself 18 months ago has to do with touchId security, which I completely support Apple there. The last Apple wants to deal with is playing with peoples money.

13. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What is there to research? Here let me help you. When Apple released the iPhone 6, they came up with a new plan, that you could get the phone replace, by paying 50% of the retail price. Now, I personally think they did that because they new the iPhone 6 had a flawed design and they were gonna use that to make money off of it, just like they tried to do it with the iPhone 4. When you consider a phone that costs them $220 to make, and retails start at $650, then add what you have to pay for AppleCare or the alternative; the carriers insurance, then add the cost of the deductible on other, a phone that breaks is going to cost you a considerable amount of money to fix. Suppose PC's were design this way, so that you could not do simply repairs? Would you like that? That's why I don't buy Macs. Because in the past, you could even replace RAM because it is soldered to the board, you cant replace the drive, because it has a special connector that prevents you from using an off the shelf option. NO OTHER OEM DOES THIS EXCEPT APPLE. There are parts a user should be able to replace, upgrade or repair. Example, on PC, the RAM, drives and fans, should be user replacebale because of wear and tear and because the user may want to upgrade capacity or speed. On a phone, the most critical part of the phone which is the first failed point is the screen. The screen should be user replaceble..>PERIOD. I dont need to research anything. When Samsung made modular phones, you removed 20 screws and you could replace EVERYTHING in the phone easily. The Note 2,3 and S3, S4 and S5 were all modular in design and are all very easy to repair. This ended with the S6 which was glued together and contains on a few screws inside, assuming you can get to them. It isn't just Apple, because II mention Samsung as well. But you totally miss that because your fool ass thinks everything is about Apple. Apple uses repair as a money stream, other OEM's offer you thins, but it is not a money stream for them. The phone was still modular, but was more difficult to repair vs the Note 2 and 3. But I bought the whole part online for $79, and I was able to do the repair. Today's Galaxy, which I mention above in another spot, is not easy to repair and what OEm are charging is insane. You can kiss and try to justify this BS all you want. On smartphone I don't care about repairing the other parts, because the chances of them goign bad or needing replacement is ZERO. But the display is vulnerable and it should at the least be user repairable. After all, the parts only costs about $30. Why shouldnt i be able to replace it? There will always be people who will pay for repairs, no matter how easy it is to do it. But charging more than what the phone costs to even make to do a simply OEM repair is ridiculous for ANY OEM. I did mention Samsung, I didn't attack Apple...douchebag!

14. toukale

Posts: 676; Member since: Jun 10, 2015

Again, this has nothing to do with right to repair which is what supposedly this bill is addressing. If that's the case, all those shop needs to do is Apply to be an Apple authorize repair shop, which Apple have available and open to all. What you are crying about have noting to do with that. But of course why stay on topic, someone lost their panties here I see lol "breathe."

18. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

All of the places i have taken phones too for repair, are Authorized Apple repair shops. And they charge far less money than Apple. Example...the first time I need an iPad repaired, the only thing that it needed replacing was the outter glass. Apple want $220 to replace a part I can but online for $15. So I went to a local shop, and they want $180 for the same thing including the part. So I went on you-tube to see how easy or hard it is to replace and how long it takes. Most of the cost they are charging is labor. What did I find? The one video I saw, the guy said, since the glass is carcked, the fastest way to get the glass off is to just crack it more and remove it. That way you dont even need a heat gun to melt the adhesive. Once you clean all the glass, you can apply new adhesive and replace the glass, which is what I did. Another video shows using a heat gun which I didn't have at the time, but do now; but that way takes longer. But the total time even going the long way, is about an hour is that. Why shoudl I pay $220 for an hour of work? When I know an authorized location will likely just break the glass for faster removal and just replace the glass in 30 mins? For Apple. If I cant take it to a store, I have to ship it. I have to pay $30+ to ship it and then pay $220 and then wait 2 weeks? All this is fair to you? Again I am talking doing simple repairs.

22. toukale

Posts: 676; Member since: Jun 10, 2015

Again, you are talking about the cost of repairs, stop moving the goalpost. You took your device to a repair shop, you just did not like their price, which is different. You thinking the cost is too high has noting to do with rights to repair, you are welcome to do that now if you want.

15. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Your claim is BS. The Touch ID thing holds no merit. Here is why. If the 3rd party repair can't replace the Touch ID components with an original, and can't activate it properly, then they should should be able to install the part, even if the Touch ID needs to be calibrated. Then that person can take it to Apple for that, which I feel should cost them ZERO. They already paid for the repair. But purposely updating a phone, and bricking peoples devices is BS. Even if the person doesn't use Apple Pay, they still use the FPS for other things. Apple should not have purposely bricked peoples phones. You can be ok with that all you want. But I know for a fact if Samsung did that, you losers would have been all over all. I didn't even attack Apple. I also went at Samsung for 100% the exact same thing. I did say specific - Both Apple and Samsung have this insatiable appetite for thin phones, which in fact forces them to not be able to use modular designs. I am not saying Apple or Samsung or anyone else intentional design the phone this way, just to prevent user repairs. And yes OEM should provide a way for their phones to be repaired, since there own design prevents me from doing it. HOWEVER!!!! That doesn't mean they shoudl charge a ridiculous cost. Again I mean the display because facts have show, Apple pays roughly $30 for the display. The digitizer glass only costs $5 and the Gorilla Glass layer is another $5. Now to be fair, I know we aren't gonna get stuff at their price. But $40 worth of parts, shouldn't cost $275 for them to replace. ITS THEIR PHONE. The phone costs them $220 to make for Apple and $280 for the S7's. So for one part, it shoudl not cost more than the phone. That's why I am hitting on them both. As I did also mention VZW. Because if many can repair it themselves, VZW wont be able to sell many of their customers insurance. Anything that potentially will disrupt a money stream these guys will be against it and Apple is NOTORIOUS for that! No one is attacking Apple. I called them out for what they do exactly. YOU DON'T LIKE IT? TOO BAD. Stay off the Internet if you don't like others opinions because they don't agree with yours. Not only can you not read, you didn't even see i mention both Apple and Samsung. I didn't just only mention Apple to begin with. But even if I had, so what!

16. kiko007

Posts: 7525; Member since: Feb 17, 2016

Bruh: Summarize! Say it with me now, summer, eyes... summarize!

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