Apple iPhone X allegedly explodes while updating to iOS 12.1

Apple iPhone X allegedly explodes while updating to iOS 12.1
A man named Rahel Mohamad, who lives in the state of Washington, told Apple a week ago via tweet that his iPhone X had exploded while the device was updating to iOS 12.1. The tweet happened to catch the eye of Gadgets 360, and the latter was able to obtain more information about the incident. According to Mohamad, his handset was in the process of updating to iOS 12.1 last Wednesday when he plugged the phone into an outlet.

Mohammad said that "Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire." He did point out that he was using the official Apple Lightning cable and wall adapter that came out of the box with his iPhone X, and that he had stopped charging the phone just before it exploded.

After tweeting Apple, the company engaged Mohamad in a conversation through the official Apple Support Twitter site (@AppleSupport). Apple responded that the explosion was not "expected behavior," and said that it would work out the issue with him through Direct Messages.

Interestingly,  after the Apple Support Twitter site started to respond to Rahel, another iPhone X user complained how his handset was beginning to run hot after the iOS 12.1 update. Apple asked this customer to send a Direct Message so it could talk privately to him as well.

There doesn't seem to be any wide spread complaints about similar problems users have had with the tenth anniversary iPhone and the latest public build of iOS. If you don't mind us throwing in our two cents, we would suggest that iPhone users always stick with official Apple charging accessories, otherwise you are giving Apple a reason to put the blame on you in the event that your iPhone explodes while it is plugged in.

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2716 mAh(21h 3G talk time)

FEATURED VIDEO

84 Comments

1. Finalflash

Posts: 4063; Member since: Jul 23, 2013

Stability update apple style. They permanently throttled it.

61. cheetah2k

Posts: 2297; Member since: Jan 16, 2011

hahahahahahahahahahaha!

2. whatev

Posts: 2413; Member since: Oct 28, 2015

Android trolls incoming in stampede, I can hear them, this kind of news is the only good moment they have on a regular day

4. southernzombie

Posts: 358; Member since: Jan 17, 2017

Its seriously like you live to talk trash dude. You like Iphones and hate androids, we get it. You're a better person because you use an iphone. We get it.

7. whatev

Posts: 2413; Member since: Oct 28, 2015

Let me fix it for you, I’m a better person cause I don’t live in android articles, I’m not obsessed with android oems like you’re with apple, I respect other people’s opinions and taste, I’m not trying to impose my opinion and my preferences by insulting others, that’s why I’m better

11. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

But you do, do those things that you just claimed you dont.

13. whatev

Posts: 2413; Member since: Oct 28, 2015

I only posted on the article about Samsung embracing notched screens cause you all laughed at iOS users for the new iPhones, you insulted us a lot and I just wanted to make you swallow your words like you always end up doing, I haven’t posted on any android article since that moment, cause I really don’t care about android, the only relevancy android has to me it’s you trolls invading apple articles and insulting like usual

27. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

The fact is though, goi were wrong. They haven't made a single phone with a notch. Samsung maxe a notched display at Apple request. Samsung is now making displays with notches to most likely sell to other companies who make phones with such. Nowhere didn't say Samsung was vinna use them. Again you guys do so much, you dont even know when you do it, but goi all always point fingers. We have several eyewitnesses here who are stating the contrary of what you claim. I guess we are all lying on you?

22. southernzombie

Posts: 358; Member since: Jan 17, 2017

1. I'm not "obsessed" with android oems. I am actually quite indifferent toward any of them. I love my Samsung phone because it actually has everything on it that I need and then some. But I don't refuse to buy anything thing else or swear allegiance to Samsung. I wanted a Google Pixel pretty badly when they first came out but they started having lots of issues so I held off upgrading. I like the OnePlus phones, they aren't compatible with my carrier, not switching carriers for a phone. Same thing with the new Mate phones. They are awesome, can't use them. The new Iphones are amazing. I just don't particularly like iOS. Doesn't make them any less amazing. 2. I couldn't possibly care any less about what apple does or doesn't do. Apple is going to do what they want regardless of what anyone else thinks. When you are one of the most valuable companies in the world you kinda have that right. Therefore they can do what they want, I don't care. They are still going to sell a billion phones.3. The only reason I am even reading this article is because I manage a cell phone store, things like this are things I need to be aware of. 4. You are entitled to your opinion and your preference. But you make posts REGULARLY belittling android users, or trolls as you like to call them, and then try to proclaim your innocence when someone calls you on your b.s. 5. You aren't better than anybody. Get over yourself.

26. whatev

Posts: 2413; Member since: Oct 28, 2015

Have you ever noticed that the only articles where I make comments are the apple ones? (Except recently a Samsung one, but it deserved a huge troll from everyone, I couldn’t help it), I attack android trolls when they do their thing, this time I just made my comment in advance cause it’s pretty obvious this article will be flooded by them, I don’t recall calling android users retarded or something like that for choosing android, I insult them after they do it with iOS users, they claim to have superior devices and overlook the shortcomings and defects from android and the hardware of their phones and then come here like big bullies insulting and name calling just because they are more in this site, I’m sick of that s***, I’ve had a long time dealing with android trolls even before I was an iPhone user

37. sissy246

Posts: 7129; Member since: Mar 04, 2015

Can't believe i am about to say this but, Whatev for the most part doesn't post in Samsung articles, there i said it. Lol But all his apple buddies do. Can't believe i am also going to say this but, anything with a Lithium battery has the chance to explode and all of us just needs to except it. But it is kinda funny its apple this time and the ifans will come to defend. Something they accuse Samsung fans of ,like they never do.

43. whatev

Posts: 2413; Member since: Oct 28, 2015

Exactly all phones are at risk of explosion, iPhones have exploded, Samsung phones too, and other brands phones too, I don’t understand the frenzy with this news when this is a well known fact, none of the phones I have ever had have ever exploded, from all the brands I’ve had I don’t have complaints on this regard, I guess it’s about probability, but tech sites like this use this kind of news cause it gets clicks, really basic logic

47. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

No. Saying someone dowsnt hardly do something, doesn't mean they dont donit at all. There is a difference. As far as phone issues. The problem with Apple fans is they act like iOhones never have problems and are quick to point fingers at other brands. Then claim all iPhone issues are small. Yet cant explain how the iPhone 6 had the highest failure rate foe one model,l at 62%, while it tool all selling Saamung models to reach 44%. And the Nite 7, ok only 100, out of 5M even showed any sign of an issue. Yet ALL I the iPhone 4s had the same issue. All the iPhone 6 had the same issue, whether it happened to you or. Possibly all the Note 7s had the same issue even if it happened or not. But its them who must hold the iPhome to a higher standard because they pay more. And somehow that makes it better.

72. Peaceboy

Posts: 640; Member since: Oct 11, 2018

6 was on the top faulure because it was the best seller. Meanwhile, Samsung got a low because they don’t sell that much, I meant in higher end flagship. $200 Samsung phones, I don’t care because, they are the plan obsolescence.

75. sissy246

Posts: 7129; Member since: Mar 04, 2015

"No. Saying someone dowsnt hardly do something, doesn't mean they dont donit at all" True, but the post above made it sound like Whatev sets in Samsung articles when he doesn't. Whatev and i dont get along at all but truth is truth.

56. lyndon420

Posts: 6878; Member since: Jul 11, 2012

We'd all get along if the apple fans were to just realize that their phones are no better than Android ones. Oh...and they need to stop thinking that high profit marigins are important - they look like such idiots when they do that.

74. sissy246

Posts: 7129; Member since: Mar 04, 2015

Have to agree with all that. But there are also some Samsung, Sony, Lg, HTC fans that think the same.

44. southernzombie

Posts: 358; Member since: Jan 17, 2017

but you do the same thing as an iphone user. claiming to have a superior device and overlook its shortcomings. and yours (and pretty much all apple users) reply is "well AnTuTu says this" and "we have face id", and "samsung LAGGGGGG."

58. lyndon420

Posts: 6878; Member since: Jul 11, 2012

I hate this mobile version of PA...hard to tell who's commenting on what. At least we still have the desktop version...which I should be using more often.

46. lyndon420

Posts: 6878; Member since: Jul 11, 2012

We have many good moments. But times like this...of course we're going to jump on them. Apple is supposed to be the best of the best, they're so pristine, full of prestige, and born of perfection...not true lol. We find you commenting on Android related articles...you should buy a mirror...maybe look into it once in a while. Your s*"# is no better than our s*#t.

68. whatev

Posts: 2413; Member since: Oct 28, 2015

Again, apart from the Samsung article, which other android article did I comment recently?

50. iushnt

Posts: 3153; Member since: Feb 06, 2013

@whatev, sheeples are the same bro. Thank god I am on neither side.

5. Venom

Posts: 3823; Member since: Dec 14, 2017

Well some have said that the iphone X was lit. Ok, I'll stop commenting now.

6. biagnosis

Posts: 106; Member since: Nov 19, 2012

That guy was updating it wrong. Lol

8. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

Apple is gonna blame you anyways. So it dont matter. And as long as you are using a chargee from a reputable company who licenses Apple specs doe making charger and cables, like Belkin as an example; it shouldn't matter. Yes I think I while charging and updating, is is suggested you plug I'm phone while updating so as to prevent the phone from dying during the updated and bricking. But I notice that during an update, even when not charging, the update process dies heat up most phones pretty hot, which also makes the battery drain faster, which is why they suggest plugging it in. But then charging makes the phone hot too, along with the heat of the update being applied. I wonder what the phone was sitting on. Always charge a phone on a surface that Is cool like a table or countertop. Not a cloth Surface like goir bed or under a pillow like many iPhone fools have done. Apple sells a lot of ppl phones. Considering the fact they have had cheap batteries in them, i am positive more iPhones have had similar issues then the ones we have heard about.

12. cmdacos

Posts: 4324; Member since: Nov 01, 2016

Needs more throttling... All those emojis are causing too many power spikes...

15. strategic_developer

Posts: 1627; Member since: Jul 17, 2018

And here I thought only ATI/AMD make X-Fire products. Hate to see this happen. Hopefully Apple steps up and replaces it, even if it's out of warranty. They certainly can afford to. After all he paid for 2 of these phones with a single purchase.

16. Diego!

Posts: 880; Member since: Jun 15, 2009

Battery Gate is coming back aiming to a new victim.... muehehehehe *devil's laughter*

17. libra89

Posts: 2316; Member since: Apr 15, 2016

Welp, I guess I'm not updating.

18. drunkenjay

Posts: 1701; Member since: Feb 11, 2013

good thing i didnt update yet.

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.