Apple and Huawei make the toughest phones, says study

Apple and Huawei make the toughest phones, says study
It may not come as a surprise that Apple makes quality phones that rarely need to be repaired - after all, it makes the most expensive phones on average - but putting Huawei high up on that list is pretty telling, too. 

Research firm Harris Interactive followed 130050 after-sale interventions from the big European electronics retail chain Darty, and compiled a list of the brands that required the least warranty repairs for the typical two-year coverage (it's one year in the US).

It turns out that Huawei and Honor phones (also made by Huawei), as well as Apple, encapsulate the top three of device makers whose gear has the lowest failure rate, i.e. are the least likely to break during that period. 

There are other interesting tidbits in the study, such as the fact that the average smartphone ownership duration is now 3 years, just what as the industry has been afraid of. That's not only due to the demise of the two-year carrier contract and subsidies, but also to the fact that phones now do more and last you longer before you need to upgrade for the next best thing.

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32 Comments

1. S4NDY

Posts: 241; Member since: Mar 14, 2016

"It may not come as a surprise that Apple makes quality phones that rarely need to be repaired" So now it's Friday so maybe I understand this joke

2. adeelzsoomro

Posts: 30; Member since: Jan 07, 2019

I can understand your feelings Truth hurts

4. sgodsell

Posts: 7368; Member since: Mar 16, 2013

Wow, clueless study. Apple by far and away charges the most for repairs to it's iPhones. It's a leap in comparison to the competition. If customers didn't pay for Apple's extortion insurance, sorry I meant to say if customers didn't buy into Apple's care package. Then customers would have to pay ridiculous repair prices. As if it costs $400 USD ($520 CAD) to fix the glass back on Apple's budget iPhone XR. The screen alone to repair on the XR is $200 USD ($260 CAD). It's much higher for the X, XS, and XS max. Apple still charges $130 USD ($170 CAD) to fix the iPhone SE screen. Apple still charges $270 USD ($350 CAD) to fix anything else on the iPhone SE. You can go to a carrier and still buy a new iPhone SE for less than Apples repair costs. Apple purposely sets the prices high, so customers will either buy new, or live with the damage. I bet you if there was a study on which smartphones had the most damage that people didn't fix or repair. Then I bet you Apple would win by a mile. Think about it, glass backs no matter how good they make them, still crack and break. So yeah, truth hurts.

6. 7thlvl

Posts: 60; Member since: Dec 09, 2018

*mic drop*

10. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

It's a good thing that iPhone users hardly have the need to repair their phones.

12. sgodsell

Posts: 7368; Member since: Mar 16, 2013

How can you actually post that, especially when everyone knows that Apple's repair costs are ridiculous. Just look at Apple's own website. If customers didn't pay for Apple's insurance scam, or they call it Apple Care. Then customers have to pay really high costs to repair even the glass back of iPhones. It's why many customers will just continue to use their iPhones, even if it is damaged. This study doesn't even mention any of that.

18. Fred3

Posts: 524; Member since: Jan 16, 2018

right

23. S4NDY

Posts: 241; Member since: Mar 14, 2016

It's not hurt because i using Huawei at this time.

3. whatev

Posts: 2267; Member since: Oct 28, 2015

Awww, why do you have to be so loud when crying? :(

5. VariableCheapskate

Posts: 137; Member since: May 29, 2019

Apple makes phones that rarely need to be repaired because the price to repair them effectively induces amnesia, forgetting that you want anything more to do with Apple, followed by the desire to buy a phone you can actually maintain and without spending the equivalent of a brand new OnePlus 5T to fix the back.

19. Fred3

Posts: 524; Member since: Jan 16, 2018

It's tons of broken iphones on ebay. Once they break their phone they just try to sell it because of how much repairs cost. Might as well get a new one. Same with the Galaxy S line

7. 7thlvl

Posts: 60; Member since: Dec 09, 2018

What a damn joke we all remember bend gate iPhone 6. Plus as stated by a few already the cost to fix an apple phone is an arm and a leg. People just don't bother to fix them if they break em because if they are going to spend an arm and a leg they will just get a whole new one.

11. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

If you think the cost to repair an iPhone is an arm and a leg, maybe your arm and leg are too cheap; I wouldn't sell even a fingernail for the highest price to repair the most expensive iPhone.

8. Vancetastic

Posts: 1320; Member since: May 17, 2017

iPhones keep working after they're cracked. I've got three of this description in a drawer.

9. EvilAPi

Posts: 116; Member since: Sep 25, 2017

"Huawei make the toughest phones". JerryRigEverything: Am I a joke to you?

13. midan

Posts: 2884; Member since: Oct 09, 2017

Owned 3GS/5S/6S and Now X. Zero problems with these. No cracked screen (not using screen protectors) or any other reason to get repair.

14. Reybanz88

Posts: 97; Member since: Jul 28, 2016

Everyone I know that has an iPhone is cracked... Or has had at least 1 repair either to the screen or earpiece. And it's obvious that in Europe, a Continent where the iPhone isn't as popular, would have this as a thing. When not a lot of people are using it, of course the repairs would be low. Now rerun this study in USA and Canada then we'll see a difference... Also let's talk about the many people that actually walk around with their broken iPhone because the cost to repair.

15. JCASS889

Posts: 539; Member since: May 18, 2018

It's not the phone it's the person, I have an s9+ in flawless condition over the course of a year, my younger brother who just last month got an iPhone 8 already smashed the screen and bent the frame. If you take care of your phone it will last forever.

16. Alcyone

Posts: 395; Member since: May 10, 2018

Good call. I life proofed my s9+ and even wrapped it in full body skin before putting it in the case. Gave my s7 to my 2 yr old girl, and it too is life proofed. Its be thrown down stair, against walls and stepped on. Still flawless. As for the iPhone 5s I had (past tense), even with the same protection, it didn't fair as well. Just my mileage tho.

17. JCASS889

Posts: 539; Member since: May 18, 2018

I did exactly that, full skin, screen protector on screen and camera lens, then got a good durable case.

20. Fred3

Posts: 524; Member since: Jan 16, 2018

And sense it's in good shape you can use it for $550 down on next years phone

21. JCASS889

Posts: 539; Member since: May 18, 2018

That's the plan.

24. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

You can put in vibranium foil, if the phone uses bad parts, those parts will fail. This article is about... wait for it... technical failures, you know, not accidents or user's stupidity.

27. MrMalignance

Posts: 296; Member since: Feb 17, 2013

To be fair: nowhere did it say purely technical failures. Accidents, technical failures, and general wear are all causes for phone replacement (in the damage Dept.)

29. Leo_MC

Posts: 7432; Member since: Dec 02, 2011

Of course it does: "Research firm ... compiled a list of the brands that required the least WARRANTY repairs".

31. MrMalignance

Posts: 296; Member since: Feb 17, 2013

"WARRANTY repairs" do not encompass all phone replacements. Some people don't buy the warranty, or have damage that isn't covered by the mandatory warranty. Some people find it cheaper to buy a new phone. The point people are making is that using warranty only, as a measure, is a faulty way of determining toughness. Your assertion that technical failures are the only reason to have a warranty repair is highly incorrect. I am curious as to the numbers of warranty claims by defect or failure vs. accidental damage. Lastly, all caps typing (even if it is one word) doesn't make you right, it just makes you sound like you are an angry individual. You're better than that.

26. obedchuni

Posts: 335; Member since: Jun 16, 2014

The people who carelessly drop phones are the one gonna get charged, most phones are durable these days.

32. Habib111

Posts: 45; Member since: Feb 12, 2019

In that case every branded smartphone works for three years so what's the big deal and people won't upgrade every year

* Some comments have been hidden, because they don't meet the discussions rules.

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