Apple admits the more people knew about battery replacements, the less people bought new iPhones
by Victor Hristov / Jan 03, 2019, 3:47 AM
And it's a significant drop in sales to the tune of up to $9 billion in missed revenue that Apple blames mostly on slower sales in China, but one other detail the company mentioned was particularly striking.
While explaining all the different reasons for the revised forecast, Tim Cook writes the following:
Let's take a closer look at what Apple is saying here because this is important. Tim Cook is actively blaming slower iPhone sales on customers' raised awareness about the fact that a simple (and cheap) battery replacement could fix a slowing older iPhone. Let us remind you that cheaper battery replacements (down to $30 from an original price of $80) were a program that Apple ran throughout most of 2018 and ended with end of the year as a part of an apology to customers for its lack of transparency about the throttling of iPhones that it implemented in iOS 10.2.1.
This latest explanation by Tim Cook basically tells investors that users who realized they can replace the battery on their older iPhone and maintain a good performance on their phone that would otherwise be artificially throttled simply chose to continue using that phone. Which raises all sorts of questions including the big one: so, Tim... was the way that Apple handled battery aging before the whole throttling scandal actually a tactic of planned obsolescence? Is it that people switched less to newer iPhones because of the simple realization about the connection between battery health and performance? And are you saying Apple made a mistake by telling customers about battery replacements? That would be an extremely embarrassing admission and it is certainly one way to look at that.
So... what is it exactly that you are blaming in this letter?
Posts: 640; Member since: Oct 11, 2018
My old iphones always goes to my nieces.
posted on Jan 03, 2019, 3:50 AM 2
Posts: 2031; Member since: May 04, 2015
And dump the problem on them? What's interesting about this whole announcement is that Cook didn't, wouldn't or couldn't mention the major reason of price. It was glaring. People replaced their batteries because there was nothing fundamentally wrong with their phones and they realized they didn't have to pay the ridiculous prices for a new one. In summary, the shady strategy backfired.
posted on Jan 03, 2019, 5:23 AM 20
Posts: 1195; Member since: Sep 04, 2015
Well yeah, at this point it certainly does sound a lot like planned obsolescence. It sounds like Apple was very much aware that for years a simple battery replacement could fix the decreasing performance due to less capable batteries. They kept it quiet until someone found the code in the update that restricts performance on devices with deteriorated batteries. Tim Cook may have shot himself in the foot on this one, as that suggestion leaves Apple wide open for class action lawsuits, not to mention governmental inquiry into their actions. It's incredibly shady behavior.
posted on Jan 03, 2019, 5:41 AM 13
Posts: 3286; Member since: Jul 22, 2014
That somebody who found the throttling shenanigan made apple lose lots of money from potential sales, got apple in different lawsuits and gave them major branding and credibility headache. I'm sure tim cook is grinning his teeth for the extra million bonus he lost. I think we can all agree that planned obsolescence is NOT a conspiracy and is happening in every major products we use.
posted on Jan 03, 2019, 8:04 AM 8
Posts: 2810; Member since: Oct 03, 2012
Fruit company cheated and got caught, don't cry afterwards!
posted on Jan 03, 2019, 3:54 AM 20
Posts: 3099; Member since: Apr 15, 2016
It's not about "Battery replacement". They got caught throttling older device then blame the aging battery for that. Now they don't have any other reason to throttle older device, and people will stick with their older iPhone, since "it just work". They could brick it, make app crash, add battery drain on each update, but their users starting to get vocal that their iPhone isn't bug free, and Apple will keep fixing it on next update (while adding more bug, hoping that small but regular annoyance is enough to make them upgrade their phone)
posted on Jan 03, 2019, 4:31 AM 8
Posts: 3109; Member since: Dec 14, 2017
That would be some extremely shady s*** if that's true. While I understand that batteries can eventually go out, but that doesn't give them the excuse to artificially throttle iPhones and not inform users of the battery replacement program. The iPhone 7 Plus and 8 Plus are still fairly capable. That's why many people are still holding on to their iPhones.
posted on Jan 03, 2019, 3:58 AM 14
Posts: 123; Member since: May 15, 2014
They have to find ways for consumers to be forced to upgrade. It is s**tty what they are doing but thank god for the internet and spreading the information out. I am glad they got caught and I am glad people are keeping their older phones. It is a rip off to spend almost 1k for a phone each year. I bought my laptop for that amount.
posted on Jan 03, 2019, 4:04 AM 14
Posts: 1610; Member since: Mar 04, 2009
Apple need to buy back more shares while they have so much spare cash, then they are less relient on what the markets say.
posted on Jan 03, 2019, 4:25 AM 2
Posts: 1305; Member since: Mar 24, 2017
maybe if you had more significant change in your phones people wouldn't keep them so long... every year my friends ask 'so whats different'... same ol better camera and faster... yet the only thing they want is a better battery
posted on Jan 03, 2019, 7:21 AM 1
Posts: 3286; Member since: Jul 22, 2014
Poor Tim, scrambling to maintain his CEO position he will blame everything under the sun for apple's declining sales. The problem with Tim and associates? They don't listen to consumers, they don't adapt to the changes in the tech world while maintaining their luxury, steep prices (which a few dreaming fanbois think doesn't affect the silver fruit brand at all). Next year, we will see if apple is the next nokia.
posted on Jan 03, 2019, 7:53 AM 4
Posts: 6618; Member since: Dec 02, 2011
EC (FCC in the USA and other agencies) should investigate if this is an illegal practice and, if they find it is, they should fine the heck out of Apple. We cannot tolerate any behavior that affects the customer!!!
posted on Jan 03, 2019, 1:16 PM 2
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