Apple now offers an iPad for virtually everyone and a new survey reveals that, regardless of the model chosen, you’ll more than likely be extremely satisfied with the purchase.
According to the American Customer Satisfaction Index (ACSI) who surveyed over 12,500 people between September 2018 and August 2019, Apple once again leads the tablet market in terms of customer satisfaction.
When combined with the popularity of Mac desktop computers and MacBook laptops, Apple was granted a satisfaction score of 83/100 for the entire ‘PC’ segment. This is on par with the company’s 2018 rating and puts it two points ahead of second-place Samsung, who dropped by one point this year to 81/100.
ACSI says Samsung continued to rank behind Apple in the tablet segment thanks to its Galaxy Tab S4 and Galaxy Tab S5e. The newly announced Galaxy Tab S6 naturally wasn’t part of the survey but it could potentially boost the company’s ratings in next year’s surveys if all goes well. Samsung’s overall score is a result of it being combined with that of the desktop market, which it currently leads.
In a “distant” third sat Amazon who only competes in the tablet segment. Its Fire-branded lineup was granted a satisfaction rating of 79/100 which, while still very impressive, actually represents a drop of 3 points versus 2018.
Overall, US customers were most satisfied with desktop computers with an average score of 81/100. Tablets and laptops followed in joint second with satisfaction ratings of 77/100, although it’s worth pointing out that tablets previously held a satisfaction rating of 80/100.
Recommended Stories
Loading Comments...
COMMENT
All comments need to comply with our
Community Guidelines
Phonearena comments rules
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
FCC OKs Cingular\'s purchase of AT&T Wireless
Things that are NOT allowed: