After Apple, now it's Samsung's turn to get humbled and apologize officially in China

After Apple, now it's Samsung's turn to get humbled and apologize officially in China
You know you are a pretty important market, when big companies apologize officially for mishaps with their products and offer a year of extended warranty to anyone with the problematic gear, as well as free replacements to those affected.

That's exactly what Samsung is doing with the Galaxy S III and Note II owners in China, after the state China Central Television (CCTV) made half an hour report on problems with said handsets. CCTV spoke with numerous owners, who were affected by weird glitches in the memory management that can affect the operating memory soldered to the motherboard permanently. As crazy as this sounds, Samsung initially refused to acknowledge how deep the problem is, and said this could be fixed with a software update. Some users' phones kept crashing tens of times a day, though, and CCTV ran its investigative piece that delved deeper into the matter.

Immediately after, Samsung moved to react, and acknowledged there might be a problem with production on these units, then offered free repairs or replacements to anyone affected. For the rest of users with these handsets, they are receiving a year of extra warranty, regardless of whether the glitch has shown with them or not. 

The power of media, you know, as the same thing happened to Apple back in April with warranty issues, and Tim Cook had to apologize officially. It's an example of China using its state-controlled TV channels to keep foreign companies in check, which we can't say is a bad thing, as after all those turned out real, and not imaginary problems.

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22 Comments

1. androiphone20

Posts: 1654; Member since: Jul 10, 2013

heard Tim Cook's apology was well accepted, they sjould do the same with samsung right?

22. MobileKicker

Posts: 212; Member since: Sep 19, 2013

No worries

2. BillyG

Posts: 305; Member since: Sep 24, 2012

so Shamesung has an extra S feature on their phones... Solder automatically... thats neat...

5. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Feature included in the chips sold to Apple. Nice!

16. RoyalPayne

Posts: 458; Member since: Aug 07, 2013

You wish! Sammy is apples bitch, if they do wrong, apple will slap the spit outta their mouth. They can only fool people like yourself. Not Apple!

18. WHoyton1

Posts: 1635; Member since: Feb 21, 2013

You again spewing your fanboy rubbish!!

19. RoyalPayne

Posts: 458; Member since: Aug 07, 2013

Go cry.

21. Razrman

Posts: 100; Member since: Dec 05, 2011

Don't worry, a software update will fix the soldering issues. :-p

3. taojj

Posts: 33; Member since: Aug 01, 2013

No wonder. Samsung copies everything from Apple.

9. Miracles

Posts: 560; Member since: Aug 31, 2013

Nice one!

13. amats69

Posts: 1527; Member since: Nov 12, 2012

Coz samsung is a secret admirer of apple!lol

14. nobelset

Posts: 270; Member since: Oct 17, 2012

Sorry to say this buddy but in the current day only a fool would copy from Apple.

17. RoyalPayne

Posts: 458; Member since: Aug 07, 2013

So u agree samsung is a fool?

20. nobelset

Posts: 270; Member since: Oct 17, 2012

Yes. To cheat like it states in this article is pathetic, but I get your drift and my answer is no.

4. androiphone20

Posts: 1654; Member since: Jul 10, 2013

Some users' phones kept crashing tens of times a day

6. androiphone20

Posts: 1654; Member since: Jul 10, 2013

on a more off topic note, man that chic is HOT

7. darkkjedii

Posts: 30778; Member since: Feb 05, 2011

Damn Sammy that's weak. Fix it

8. papo1254

Posts: 12; Member since: Apr 29, 2013

My friend's Note 2 also had that problem. Now he sold it.

10. Sondae

Posts: 291; Member since: Jan 02, 2013

Be responsible samsung since you sell a lot of your product its about time to face the consumer who has problem with your product.

11. PBXtech

Posts: 1032; Member since: Oct 21, 2013

Must have been a slow news day if they ran a half hour bit on this problem, it would have been a blip or scroll across the bottom in the States. Samsung is getting killed by the Chinese phones, they'll apologize and fix the problem if they ever want to compete in China.

12. amats69

Posts: 1527; Member since: Nov 12, 2012

The battery then this one, whats next?...Im looking forward for mr Taters opinion about this one...coz he is the one questioning the build issues on other oem's product esp on htc..

15. Penywyz

Posts: 255; Member since: Aug 13, 2013

Haha, serves Samsung right!!!

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