After Apple, now it's Samsung's turn to get humbled and apologize officially in China
posted by Daniel P. / Oct 24, 2013, 3:42 AM
That's exactly what Samsung is doing with the Galaxy S III and Note II owners in China, after the state China Central Television (CCTV) made half an hour report on problems with said handsets. CCTV spoke with numerous owners, who were affected by weird glitches in the memory management that can affect the operating memory soldered to the motherboard permanently. As crazy as this sounds, Samsung initially refused to acknowledge how deep the problem is, and said this could be fixed with a software update. Some users' phones kept crashing tens of times a day, though, and CCTV ran its investigative piece that delved deeper into the matter.
Immediately after, Samsung moved to react, and acknowledged there might be a problem with production on these units, then offered free repairs or replacements to anyone affected. For the rest of users with these handsets, they are receiving a year of extra warranty, regardless of whether the glitch has shown with them or not.
The power of media, you know, as the same thing happened to Apple back in April with warranty issues, and Tim Cook had to apologize officially. It's an example of China using its state-controlled TV channels to keep foreign companies in check, which we can't say is a bad thing, as after all those turned out real, and not imaginary problems.
Posts: 1654; Member since: Jul 10, 2013
heard Tim Cook's apology was well accepted, they sjould do the same with samsung right?
posted on Oct 24, 2013, 3:46 AM 1
Posts: 305; Member since: Sep 24, 2012
so Shamesung has an extra S feature on their phones... Solder automatically... thats neat...
posted on Oct 24, 2013, 4:38 AM 10
Posts: 6794; Member since: Mar 29, 2012
Feature included in the chips sold to Apple. Nice!
posted on Oct 24, 2013, 4:56 AM 7
Posts: 33; Member since: Aug 01, 2013
No wonder. Samsung copies everything from Apple.
posted on Oct 24, 2013, 4:41 AM 11
Posts: 270; Member since: Oct 17, 2012
Sorry to say this buddy but in the current day only a fool would copy from Apple.
posted on Oct 24, 2013, 7:22 AM 3
Posts: 1032; Member since: Oct 21, 2013
Must have been a slow news day if they ran a half hour bit on this problem, it would have been a blip or scroll across the bottom in the States. Samsung is getting killed by the Chinese phones, they'll apologize and fix the problem if they ever want to compete in China.
posted on Oct 24, 2013, 6:50 AM 0
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