98% of AirPods owners are satisfied with their purchase of the wireless Bluetooth flavored earphones

98% of AirPods owners are satisfied with their purchase of the wireless Bluetooth flavored earphones
Apple's wireless Bluetooth powered AirPods are a hit. Even after waiting through a two-month delay, purchasers found themselves to be significantly satisfied with the product. According to a survey conducted by Creative Strategies and Experian, 98% of the 942 people surveyed about the AirPods were satisfied with their purchase of the wireless earphones. Breaking it down even more, 82% were "very satisfied," while another 16% said that they would consider themselves to be "satisfied." The remaining 2% are "Neither satisfied or disatissfied," and "Disatissfied."

The 98% score set a record for a new product coming from Apple. As a comparison, the original generation Apple iPhone had a 92% satisfaction rating when it launched in
2007. Three years later, the Apple iPad had a 95% satisfaction rating after the tablet was released by Apple. The Apple Watch, in 2015, scored a 97% satisfaction rating when first launched.

The survey also asked users to respond to certain features. For example, 93% were satisfied that the AirPods didn't fall out of their ears. 95% said that they were happy with the battery life and the comfortable fit. 97% were satisfied with the case for the AirPods, which doubles as a charger for the device. 97% liked how they can use Bluetooth to pair the AirPods to an iPhone, and 98% were happy about how fast the AirPods charge up.

Apple AirPods owners who responded to the survey, were asked to write down words related to their satisfaction with the product. The most common words to define the AirPods were:

  • Fit
  • Magic
  • Sound Quality
  • Convenient
  • Love
  • Good Sound
  • Battery Life

Apple has come up with a product that is almost universally loved by those who have purchased the device. While that is hard to do in any industry, it is harder to do in the world of tech. And when asked if they would recommend the wireless earphones, owners gave the AirPods a score of 75 in a survey where a score of 70 equates to a "world class" product. The iPhone scored a 72 in that same survey back in 2007.



source: Tech.ipinion via 9to5Mac

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30 Comments

1. Alter

Posts: 230; Member since: Mar 25, 2016

Impressive satisfaction results. What do the owners mean by “magic”?

9. sgodsell

Posts: 7368; Member since: Mar 16, 2013

Then 98% must be wearing them at home. I have only seen a few people wear them in public. Personally I wouldn't​ be caught dead wearing those white earrings in public.

14. rubyonrails3

Posts: 375; Member since: Oct 01, 2014

Yes it does not look great but User experience is really awesome IMO. that goes to charging cradle thing. I'm using with my Pixel XL

27. Finalflash

Posts: 4063; Member since: Jul 23, 2013

This kind of thing would also be for any other high end bluetooth headset. The problem was never with the headset, the issue was that they removed the headphone jack from the phone to push this. Anyone who has used a high end expensive bluetooth headphone set from almost any manufacturer is probably pretty pleased with it. They all pair well and have good battery life, with something having far better sound quality too.

29. Rocket

Posts: 658; Member since: Feb 24, 2014

sheepples will be happy with anything ;)

2. BikeRunBrian

Posts: 12; Member since: Feb 10, 2010

They know where they are and if they're in your ears everytime, auto start and stop music perfectly and sound amazing without falling out or even coming loose. Magic!

4. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

9to5Mac, Apple mouthpiece doing a user satisfaction survey. Magic indeed!

3. NoToFanboys

Posts: 3231; Member since: Oct 03, 2015

Props to Apple for this one. I think convenience should be the main reason to like these. Pretty darn effortless to pair and use.

20. bucky

Posts: 3784; Member since: Sep 30, 2009

I agree. They have been really convenient for me. Probably my favourite product they've come out with in years.

22. japkoslav

Posts: 1507; Member since: Feb 19, 2017

To be honest i have no clue what is so hard on pairing my headphones to a phone. I have bluetooth enabled on my phone, i grab my headphones, i push on button on headphones and they pair with my phone. Even if i use them on more than one device i just slide the shade bar down and select them on specific device. I am realy clueless what's so magical on Apple solution, it's the same, isn't it?

23. dmakun

Posts: 382; Member since: Jun 06, 2011

Thank you. I've often pondered on why the amusement with pairing these 'airpods' as against every other bluetooth headset I've used! The Apple hype machine is strong on iPhonearena.

24. bucky

Posts: 3784; Member since: Sep 30, 2009

Well, my wife sometimes (usually) gets caught on a long call. Midway through the call, she opens the airpods case puts one in her ear and they are good to go- even if they are on my Apple account. Also, I can switch seamlessly between my Mac, iPhone and iPad. I don't have to use any buttons other than selecting them on each device. It's far from magical but once you get used to them, it's really hard to go without them.

25. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

They don't even support the ancient Bluetooth multipoint technology that's been out for over a decade now, enabling functionality like this ( https://youtu.be/WLiPL2dXlAQ ) on even dirt cheap Bluetooth headsets. So, you'll still need to be switching connection between devices like you currently do on your headphones. They're probably saving that "magic" for AirPod 10...

5. Mr.Pussy

Posts: 348; Member since: Feb 16, 2017

Oh them Sheeples lol.

6. zebraman

Posts: 59; Member since: Sep 11, 2013

The poll is stupid sheeple never say anything bad about apple products. Here's a good poll ask people who don't own earpods if they think it is a stupid design.

17. rubyonrails3

Posts: 375; Member since: Oct 01, 2014

Design is not everything, but Experience matters most. Pairing is effort less but that we don't do very often but we charge these kind of stuff a lot and that is really effortless. can charge on the go. for my likings they sounds great too. Actually sounds louder than headphones with my Pixel.

7. slannmage

Posts: 289; Member since: Mar 26, 2013

They're one of the first products Apple made that are good value for money.

8. thetruthhasbeenspoken

Posts: 83; Member since: May 02, 2017

Ofcourse they are satisfied. Isheep have low standards. They are easily satisfied with mediocre highpriced products. Apple can sell them a fart machine and they'll call it revolutionary.

10. frydaexiii

Posts: 1476; Member since: Dec 01, 2011

If I paid $160 for a pair of earphones, I sure as hell am gonna say I'm satisfied lol

11. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Naturally and since there no major flaw i would be satisfied too! Lol.

16. rubyonrails3

Posts: 375; Member since: Oct 01, 2014

I don't think that is true. I paid $180 for LG Watch Style and I'm not satisfied, I paid $159 for Airpods but they are awesome. I use them so often and a lot and they sounds good, there way of charging is really awesome, pairs easily.. BTW I'm using mostly with Pixel XL instead of iPhone

21. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I have nothing against Apple airpod good choice if you are in their ecosystem. For me i prefer LG Tone Bluetooth series instead. I like them for their sounding, more to my liking. Details, transparent three dimensional soundstage while their bass is punchy enough provide the seal in my ear properly.

12. Martin_Cooper

Posts: 1774; Member since: Jul 30, 2013

When your whole life you buy Beats and Apple earphones/headphones of course you will be happy, you have no reference to a much better earphones. Its like living on an island where only GM cars exist and you never had any other car. You will be happy but also clueless.

13. cnour

Posts: 2305; Member since: Sep 11, 2014

Normal results with no competition.

15. sgodsell

Posts: 7368; Member since: Mar 16, 2013

There is tons of competition, including much better pricing. Not to mention many offer more options.

19. ibend

Posts: 6747; Member since: Sep 30, 2014

but only airpods is apple product, so it got no competition, lol... and I'm sure most of those 98% never tried any other earphone other than earpods and airpod

18. ander204

Posts: 21; Member since: Feb 27, 2015

all rich bastard... LOL

26. NoAllegiance unregistered

Notice how they only have design of Airpods case and not the actual Airpods itself...

28. AlikMalix unregistered

Most of you are pathetic - people purchased a product, they use it, they like it - yet you all b!tch and moan like little girls. Look at yourselves - it's time to reevaluate your life if it bothers you that people like a certain product.

30. iampun33t

Posts: 136; Member since: Apr 17, 2013

"Apple AirPods owners who responded to the survey, were asked to write down words related to their satisfaction with the product. The most common words to define the AirPods were:" Well the words can be from sentences like these: Fit - "..hard time geeting them to fit.." Magic - "..its like every other bluetooth earphones, its not magic.." Sound Quality - "..pretty average sound quality.." Convenient - "..not being wired to each other, these are not the definition of convenient.." Love - "..I would love to return these, but Apple won't take it back.." Good Sound - "..spending so much money, I would have expected them to give a good sound, but these are just about average.." Battery Life - "..just about average battery life.."

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