Sprint reports 2Q numbers: better, but still bad.
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source: Sprint
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68 Comments
1. (unregistered) posted on 20 Oct 2010, 01:42 0 0
as a employee .. i am all for customer service and improving profits as whole ... but hq still needs a lot of work as far as who they hire and employee to wear the brand and push they're services and features much less products ..
54. C-Chicki (unregistered) posted on 10 Aug 2008, 12:35 0 0
Pretty much! I mean if you have a rude beligerate and all around NASTY man working as the greeter/host of a location that basicly makes it incredibly hard for your sales reps to correct the customer's view of your customer service.
2. (unregistered) posted on 07 Aug 2008, 04:03 0 0
Sprint will go under very soon, who cares if they are doing better. The company has to many bad people within it. I'm sorry but Sprint plain sucks, and that's why every rates them last with ATT for service.
4. (unregistered) posted on 07 Aug 2008, 11:08 0 0
Spoken like a true VZW fanboy. Ignore the facts and just rip the competition.
3. (unregistered) posted on 07 Aug 2008, 10:46 0 0
also as a sprint employee....i do whatever i can to help take care of the customer's needs...all this talk about how sprint's customer service sucks should step on the other side of the fenceline. you cant please everyone and it seems like all the issues i've read that people are having has to do with their devices or billing issues. sprint doesnt make the phone you use so if you have a problem with it, add insurance when you buy a device so you can have sprint replace it instead of whining that your phone is broken. as for billing issues, if you call in to customer care and cannot understand what they are saying, hang up and call back or go into a store. also, if you listen to the options when you call in, pick 2 for spanish even if all you speak is english....those reps know english as well and can probably help alot better than the outsourced call centers. the customer service is not bad, its just a breakdown in communication and people dont want to try to look at things from a different perspective.
6. primewax (unregistered) posted on 07 Aug 2008, 11:23 0 0
The point is, you shouldn't have to hang up and call back. You should be taken care of the first time every time. And selecting a Spanish rep to get an English speaking one is just plain crazy. Looking at things from a different perpective is all well and good, unless that perspective is just plain nuts.
55. C-Chicki (unregistered) posted on 10 Aug 2008, 12:59 0 0
You kidding right? #1: Whinning about our broken phones? Your an employee of Sprint and your complaining about your customer's? Don't bite the hand that feeds you. Your locations have repair centers, or suddenly did they get sold off like everything else is slowly that your company owns? Provide a solution instead of your rude attitude. #2: Your telling me that the only way I am going to get the CORRECT service I should get the first time I call is to call back and try to transulate the selections that are in spainish untill finally I get a representative. Is that the new customer service procedure? That ridiculous! #3: I understand the view from the other side. I work as a sales representative. I have heard people's stories of their phones ill-fated adventures and instead of going, " Oh well you should have gotten insurance" I help find a solution to the issue. The customer service is a complete issue with your company, hence why I canceled my service. I have held Nextel contracts and Sprint contracts, both I was incredible dissatisfied.Yes, your company did not loss as many customers as it did previously but that fact that your still loosing that many is an issue its not something to go, 'YAY! we arent going into the ground that quickly yet'. And no before someone calls me a VZW fan-GIRL, No I do not work for verizon nor do I currently own them.
5. VZW pwns YOU (unregistered) posted on 07 Aug 2008, 11:09 0 0
Lowest Churn ratio= VZW Highest amount of customers gained= VZW Highest Amount of Data per Contract=VZW Lowest amount of Return per Handset= VZW ratio of sprint customers switching to VZW versus VZW switching to Sprint = 36 to 1 in favor of VZW Best company out there to belong to and work for= VZW ( highest paychecks per commission dollars and hourly rates = VZW ) Sprint is going down the toilet, their numbers speak for themselves. Selling against Sprint is so simple, people come BEGGING me to get away from them. and now with VZW giving a better PTT service than Sprint/Nextel I have been getting companies to do the switch as well. By the boat load!!! I will be sad to see them file for bankruptcy, but only because thats one less company I can pluck their customers from with ease.
7. anonymous22 (unregistered) posted on 07 Aug 2008, 11:25 0 0
Wait I think you mean push to wait right? How many times have you guys tried to sell your push to wait with no success?
8. (unregistered) posted on 07 Aug 2008, 11:48 0 0
how many times has sprint tried to sell ANYTHING with no success?
9. (unregistered) posted on 07 Aug 2008, 11:54 0 0
Instinct is selling just fine....Best Buys best selling phone since the Razr in 02....but i guess that not successful to you.
10. (unregistered) posted on 07 Aug 2008, 12:01 0 0
is that good for samsung or sprint? cuz i think you might want to read the article one more time and see if losing 901k customers is a success
11. (unregistered) posted on 07 Aug 2008, 12:37 0 0
you are an idiot. If VZW knew your name or that you were posting such comments you would be fired I have worked for them and sprint in the past. I will be returning to sprint due to a very robust culture. I have alot of reserved feelings of how VZW promotes. Rather than true skill they promote on True kiss ass. There are way to many talented people passed up for promotions for uneducated ignorant people that can inflate their numbers in order to move on. GET A LIFE
13. (unregistered) posted on 07 Aug 2008, 12:55 0 0
Tell me how VZW's PTT is better than Sprint's. If you switch a company over to VZW's PTT, they are gonna be pretty pissed when they can only PTT to each other and the other seven people that have it. Sprint offers EVDO Rev A based PTT (the same thing VZW offers) that is compatible with the exsisting IDEN network. Having it be interoperable with the current line-up of Nextel phones is a HUGE advantage. Plus, they offer it on way more phones than does VZW.
14. VZW pwns YOU (unregistered) posted on 07 Aug 2008, 13:04 0 0
our PTT service is faster than Nextel Sprint for response time, and it has been selling off the hook...Sprint is GIVING AWAY the Instinct at Best Buy, hence why it is selling well....because THEY ARE NOT CHARGING ANY MONEY FOR IT....it is a decent phone, but half the apps dont work and it is still on the crappiest network out there.
15. David A (unregistered) posted on 07 Aug 2008, 13:15 0 0
not successfull to anyone, bestbuy isnt a real phone store, im glad you could transistion someone buying a refridgerator with a TV in it to a useless cellphone too.
16. (unregistered) posted on 07 Aug 2008, 13:25 0 0
Sprint's PTT is using the same technology. Stop drinking the kool-aid. Crapiest network? Where do you get this stuff? Why do Verizon employees consistantly fail to recognize any good points of the competition? Do they confiscate your brain during orientation?
41. anonymous210 (unregistered) posted on 08 Aug 2008, 13:29 0 0
Thats kinda funny when Sprint & vzw run off the same cdma network... It will be funny when WiMax comes out to the market. Vzw will be eating Sprints dust.
42. anonymous210 (unregistered) posted on 08 Aug 2008, 13:32 0 0
This is not true at all. If your going to try to state the facts lets make them right. iden: 1 sec to connect Sprint PPT: 3 sec to connect Vzw ppt: around 5-6 sec to connect if you can get the signal Facts are better than B.S.
12. jrcrow (unregistered) posted on 07 Aug 2008, 12:52 0 0
Bahhahhahah!!!..sprint sux n customer service knows it!
