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Sprint reports 2Q numbers: better, but still bad.

Posted: , by Brian K.

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Sprint reports 2Q numbers: better, but still bad.
Sprint announced second quarter numbers, and once again they lost customers at a rapid rate. Post-paid losses were 776k, and overall losses were 901k, which is a bit better than their 1.09M loss in Q1. However, not all is bad and it appears that initiatives of new CEO Dan Hesse are working. He has spearheaded a company-wide focus on customer service and retention, and churn dropped a staggering 45 base points, from 2.45% in 1Q to just below 2% in 2Q, the largest such drop by any wireless company since 2004. ARPU is still comparatively high at $56, and even with all the losses Sprint still serves nearly 52M customers. Record sales of the surprisingly great Instinct along with their recent Diamond coup indicate that Sprint is dedicated to bringing their customers the best handsets, and when you make your customers happy and provide them with world-class products others will come. The night is always darkest before the dawn, and if you look closely there is some light breaking over the horizon.

source: Sprint

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posted on 20 Oct 2010, 01:42

1. (unregistered)


as a employee .. i am all for customer service and improving profits as whole ... but hq still needs a lot of work as far as who they hire and employee to wear the brand and push they're services and features much less products ..

posted on 10 Aug 2008, 12:35

54. C-Chicki (unregistered)


Pretty much! I mean if you have a rude beligerate and all around NASTY man working as the greeter/host of a location that basicly makes it incredibly hard for your sales reps to correct the customer's view of your customer service.

posted on 07 Aug 2008, 04:03

2. (unregistered)


Sprint will go under very soon, who cares if they are doing better. The company has to many bad people within it. I'm sorry but Sprint plain sucks, and that's why every rates them last with ATT for service.

posted on 07 Aug 2008, 11:08

4. (unregistered)


Spoken like a true VZW fanboy. Ignore the facts and just rip the competition.

posted on 07 Aug 2008, 10:46

3. (unregistered)


also as a sprint employee....i do whatever i can to help take care of the customer's needs...all this talk about how sprint's customer service sucks should step on the other side of the fenceline. you cant please everyone and it seems like all the issues i've read that people are having has to do with their devices or billing issues. sprint doesnt make the phone you use so if you have a problem with it, add insurance when you buy a device so you can have sprint replace it instead of whining that your phone is broken. as for billing issues, if you call in to customer care and cannot understand what they are saying, hang up and call back or go into a store. also, if you listen to the options when you call in, pick 2 for spanish even if all you speak is english....those reps know english as well and can probably help alot better than the outsourced call centers. the customer service is not bad, its just a breakdown in communication and people dont want to try to look at things from a different perspective.

posted on 07 Aug 2008, 11:23

6. primewax (unregistered)


The point is, you shouldn't have to hang up and call back. You should be taken care of the first time every time. And selecting a Spanish rep to get an English speaking one is just plain crazy. Looking at things from a different perpective is all well and good, unless that perspective is just plain nuts.

posted on 10 Aug 2008, 12:59

55. C-Chicki (unregistered)


You kidding right? #1: Whinning about our broken phones? Your an employee of Sprint and your complaining about your customer's? Don't bite the hand that feeds you. Your locations have repair centers, or suddenly did they get sold off like everything else is slowly that your company owns? Provide a solution instead of your rude attitude. #2: Your telling me that the only way I am going to get the CORRECT service I should get the first time I call is to call back and try to transulate the selections that are in spainish untill finally I get a representative. Is that the new customer service procedure? That ridiculous! #3: I understand the view from the other side. I work as a sales representative. I have heard people's stories of their phones ill-fated adventures and instead of going, " Oh well you should have gotten insurance" I help find a solution to the issue. The customer service is a complete issue with your company, hence why I canceled my service. I have held Nextel contracts and Sprint contracts, both I was incredible dissatisfied.Yes, your company did not loss as many customers as it did previously but that fact that your still loosing that many is an issue its not something to go, 'YAY! we arent going into the ground that quickly yet'. And no before someone calls me a VZW fan-GIRL, No I do not work for verizon nor do I currently own them.

posted on 07 Aug 2008, 11:09

5. VZW pwns YOU (unregistered)


Lowest Churn ratio= VZW Highest amount of customers gained= VZW Highest Amount of Data per Contract=VZW Lowest amount of Return per Handset= VZW ratio of sprint customers switching to VZW versus VZW switching to Sprint = 36 to 1 in favor of VZW Best company out there to belong to and work for= VZW ( highest paychecks per commission dollars and hourly rates = VZW ) Sprint is going down the toilet, their numbers speak for themselves. Selling against Sprint is so simple, people come BEGGING me to get away from them. and now with VZW giving a better PTT service than Sprint/Nextel I have been getting companies to do the switch as well. By the boat load!!! I will be sad to see them file for bankruptcy, but only because thats one less company I can pluck their customers from with ease.

posted on 07 Aug 2008, 11:25

7. anonymous22 (unregistered)


Wait I think you mean push to wait right? How many times have you guys tried to sell your push to wait with no success?

posted on 07 Aug 2008, 11:48

8. (unregistered)


how many times has sprint tried to sell ANYTHING with no success?

posted on 07 Aug 2008, 11:54

9. (unregistered)


Instinct is selling just fine....Best Buys best selling phone since the Razr in 02....but i guess that not successful to you.

posted on 07 Aug 2008, 12:01

10. (unregistered)


is that good for samsung or sprint? cuz i think you might want to read the article one more time and see if losing 901k customers is a success

posted on 07 Aug 2008, 12:37

11. (unregistered)


you are an idiot. If VZW knew your name or that you were posting such comments you would be fired I have worked for them and sprint in the past. I will be returning to sprint due to a very robust culture. I have alot of reserved feelings of how VZW promotes. Rather than true skill they promote on True kiss ass. There are way to many talented people passed up for promotions for uneducated ignorant people that can inflate their numbers in order to move on. GET A LIFE

posted on 07 Aug 2008, 12:55

13. (unregistered)


Tell me how VZW's PTT is better than Sprint's. If you switch a company over to VZW's PTT, they are gonna be pretty pissed when they can only PTT to each other and the other seven people that have it. Sprint offers EVDO Rev A based PTT (the same thing VZW offers) that is compatible with the exsisting IDEN network. Having it be interoperable with the current line-up of Nextel phones is a HUGE advantage. Plus, they offer it on way more phones than does VZW.

posted on 07 Aug 2008, 13:04

14. VZW pwns YOU (unregistered)


our PTT service is faster than Nextel Sprint for response time, and it has been selling off the hook...Sprint is GIVING AWAY the Instinct at Best Buy, hence why it is selling well....because THEY ARE NOT CHARGING ANY MONEY FOR IT....it is a decent phone, but half the apps dont work and it is still on the crappiest network out there.

posted on 07 Aug 2008, 13:15

15. David A (unregistered)


not successfull to anyone, bestbuy isnt a real phone store, im glad you could transistion someone buying a refridgerator with a TV in it to a useless cellphone too.

posted on 07 Aug 2008, 13:25

16. (unregistered)


Sprint's PTT is using the same technology. Stop drinking the kool-aid. Crapiest network? Where do you get this stuff? Why do Verizon employees consistantly fail to recognize any good points of the competition? Do they confiscate your brain during orientation?

posted on 08 Aug 2008, 13:29

41. anonymous210 (unregistered)


Thats kinda funny when Sprint & vzw run off the same cdma network... It will be funny when WiMax comes out to the market. Vzw will be eating Sprints dust.

posted on 08 Aug 2008, 13:32

42. anonymous210 (unregistered)


This is not true at all. If your going to try to state the facts lets make them right. iden: 1 sec to connect Sprint PPT: 3 sec to connect Vzw ppt: around 5-6 sec to connect if you can get the signal Facts are better than B.S.

posted on 07 Aug 2008, 12:52

12. jrcrow (unregistered)


Bahhahhahah!!!..sprint sux n customer service knows it!

posted on 07 Aug 2008, 14:03

17. (unregistered)


Look, I'm a proud customer of Verizon's. I'm not a "VZW-Fanboy" and I don't bash every Sprint lover for not liking VZW. The point here is, Sprint is just not doing well. As much as they want to compete with Verizon, they just can't. Their constant CS mishaps, and service problems are just causing the company to go down the tube. Even if phone sales (instinct) are good, a heavy chunk of that income goes to Samsung. As a previous customer of Sprint, I experienced several bill mis-charges, and a phone rebate screw up. Everytime I called CS for those issues, I was either on hold for hours, or was speaking to someone who did not (and I mean NOT) at all know what they were talking about. Sprint needs to realize that customer's come first. No matter how quickly you release new devices, it's the service to the customer that matters. If sprint took a minute to stop rushing out new products, and maybe revamp their CS and reception problems, maybe I would consider them competition. But right now, they're not. And if they are improving, it isn't happening very fast. With today's economy, they need to get a move on, or their going to fold.

posted on 07 Aug 2008, 14:34

18. sprint_beast (Posts: 1; Member since: 07 Aug 2008)


Thank you for an intelligent post. I will admit that Sprint CS has been in serious need of improvement and let me tell you, from an inside view, Sprint has made really good steps toward first class customer service. The biggest problem Sprint CS faced was off shore CS call centers and treated as a simple business expense as opposed to the lifeblood of the company. That model has been revamped and justifiably so. Sprint was hemorraging customers for a while and that is the only reason that competitor's actually raised their new activations within the past 2 years. Sprint's forecasted churn numbers were beaten and the average revenue per user has risen, but Sprint is a long way from where they want to be. I appreciate your post and wish you the best.

posted on 07 Aug 2008, 14:47

19. (unregistered)


You are a complete moron, I have come across alot of people on these forums but have never seen someone so blind to the actual facts because they are on there knee's and bobbing on Verizon. Sprint does realize the customer service is number one, they have completel;y re-vamped their dedication towards it. Did you expect it to reverse overnight? You are a moron and should be forbidden from posting on here. Nextel has the largest and fastest push to talk network IN THE WORLD, do you understand that? Sprint's Q-chat IS comaptible with that (except international), so how do you figure Verizon can possibly compete? Verizon doesn't even have a bigger EVDO network, not to mention RevA, Sprint has them in both of those categories. What would you do if you were hired by Sprint to turn the business around, hmmmm maybe re-focus on customer serevice, cut spending, go on a hiring and firing spree trying to replace the bad with the good, make employee's paycheck's based on customer service scores, make an effort to get great devices, yeah sounds like a terrible business strategy. Did you really think after they hired Dan Hesse that every Sprint customer would wake up the next morning and say "hey Sprint has great customer service now", no it takes time, it's like making a u-turn in an aircraft carrier. Sprint is a large company, it doesn't happen overnight, but they are doing the right things to salvage and turn things around, it make take years, but if they keep doing the things they are doing IT WILL HAPPEN. WIMax is coming out, they may partner up finiacially with a large company, and they are always in talks with comanies like SK Telecom about possible partnerships for devices, technologies and financial backing. Their network and it's footprint is worth alot of money and very valuable for people to invest in, especially since their stock is so low and if they do rebound investors would stand to make alot of money. People are so used to Sprint failing that they don't recognize progress and positive change even if that comes in the form of fewer losses and the lowest reduction in Churn in 5 years of any company. So wipe the the "Big Red" sauce from the corners of your mouth, some must of got in your eye's too, because you are obviously blind because you contribute no beneficial info or valid points for arguing against Sprint's effort to salvage itself. GET OFF OF THIS FORUM. You are an IDIOT!!!!!!

posted on 07 Aug 2008, 15:05

20. (unregistered)


>applauding< Well said.

posted on 07 Aug 2008, 15:44

22. (unregistered)


Very Well Said.

posted on 08 Aug 2008, 00:48

39. (unregistered)


thanks for being so kind unlike the ass40le below you. shut the @#$% up #25, I was leaving my opinion. I'm allowed. If you think I'm an idiot? Then you're a #@$%ing idiot. Do you see half the 2#$@ that gets posted here? And since when is it that #@%ing hard to hold a little seminar training CS reps? I used to work CS for a computer company and in one day we we're told what to do and how to handle any situation. Obviously someone died in the CS division because there has been NO improvement. Turning a plane around? Well, Sprint's plane's wheels fell off a long time ago. Face it, improve all the technology you want, but those things shouldn't even be mentioned until CS is up and running. Maybe Verizon doesn't have all that new technology, but guess what.. they're service works EVERYWHERE for me, my mobile web is faster than ever, and when I have a problem, CS HELPS ME! You're ignoring the fact that even though you claim Sprint is doing all of these awesome things, they're not working on CS first. CS should be put FIRST. BEFORE WIMAX, BEFORE ANYTHING ELSE! All of this new technology sprint is coming out with is bound to have problems, and if you don't have competent, attentive CS reps handling those situations, you're going to lose customers, and lose them fast.

posted on 08 Aug 2008, 15:01

44. apb91781 (Posts: 10; Member since: 29 May 2008)


thanks for being so kind unlike the ass40le below you. shut the @#$% up #25, I was leaving my opinion. I'm allowed. If you think I'm an idiot? Then you're a #@$%ing idiot. Do you see half the 2#$@ that gets posted here? -Oh my, such a dirty mouth. Yeah you just Reek of customer service... And since when is it that #@%ing hard to hold a little seminar training CS reps? -It actually is pretty damn hard trying to train people fresh with no prior experience. I used to work CS for a computer company and in one day we we're told what to do and how to handle any situation. -Polite conversation being a bit beyond your scope? Obviously someone died in the CS division because there has been NO improvement. Turning a plane around? Well, Sprint's plane's wheels fell off a long time ago. -Who said anything about a plane... I belive the term "Aircraft Carrier" was used. You know, Huge boat? Planes land on it? If I see a aircraft carrier flyin around I'm gonna run and hide... Face it, improve all the technology you want, but those things shouldn't even be mentioned until CS is up and running. -Better tech gives CS a better backing for thier products. Maybe Verizon doesn't have all that new technology, but guess what.. they're service works EVERYWHERE for me, my mobile web is faster than ever, and when I have a problem, CS HELPS ME! -We here at Sprint help all the time, but if you call in and yell and scream and piss and moan... will we bend the rules or start quoting policy? You're ignoring the fact that even though you claim Sprint is doing all of these awesome things, they're not working on CS first. -Actually they are. I watched about 50 people get walked out the door for having bad Issue Resolution. CS should be put FIRST. BEFORE WIMAX, BEFORE ANYTHING ELSE! All of this new technology sprint is coming out with is bound to have problems, and if you don't have competent, attentive CS reps handling those situations, you're going to lose customers, and lose them fast. -But we do have great CS reps and its called multi-tasking. You should try it sometime. It's called "make-them-watch-one-hand-while-you-do-something-with-the-other-one" Behind the curtain type stuff. But its being done. (The statements I have made here reflect in no way upon PhoneArena.com, its staff, affilates or anybody else associated with the website. These opinions are my own and my first amendment right as a American)

posted on 07 Aug 2008, 15:23

21. MORONS who are truly BRAINWASH (unregistered)


NEXTEL is NOT THE FASTEST PUSH TO TALK network out there, with an average delay time for responses between 3-5 seconds, Verizon is now blowing that away...1-2 seconds on the max wait, most of the time it is instantly...a shame Nextel has had 15+ years to develop faster technology but they have stood with their hands in their pockets PRAYING that the customers wouldnt wise up and see an alternative. Well...the customers are done with waiting, they are done with FALSE promises and terrible coverage, they are sick of terrible morons like the idiots defending Sprint here, sick of hearing retarded answers for legitimate problems....and they LOVE the fact that VZW employees know what they are talking about....they love the more than standard handsets we offer to meet everyone's needs and the fact that we have ceritifed techs to help with difficulties and amazing customer care reps that BLOW AWAY the acne infested tweens sitting on their fat asses in a Sprint shop not knowing shit and not caring. The FACTS are speaking for themselves, the CUSTOMERS are leaving and they are taking their freinds with them...they love VZW, thats why they dont leave....they love the Network and the fact that when they ARE DRIVING ACROSS THE DESERT THEY ARE COVERED ...they love the PEOPLE on the phone who answer their questions and the people in the store who seem to have a solution for everyone. And they hate Sprint/Nextel....thats blatantly obvious....over 2 million people left in 2 quarters while VZW just posted 2.2 million net adds in the last quarter. It is over, this company has lost face and lost its reputation...those are 2 things you will have a seriously hard time ever gaining back, especially with the big dog getting better and better. Its great that you guys recognize that your doing poorly and its great that you have this impression that things are getting better.....but you dont count. Its the customers that need to know this, and honestly....they dont care anymore. Its too little too late. RIP Sprint/Nextel. VZW FAnboy

posted on 07 Aug 2008, 15:55

23. (unregistered)


First off, your Nextel numbers are way off. Secondly, Sprint has the same Rev A PTT technology that VZW has with MORE handsets AND compatibility with the IDEN network. I guess while they were standing around praying, the Gods granted them the updated PTT system that you think doesn't exsist. In other words, Sprint has what VZW has PLUS you can talk with all those Nextel customers as well. Notice how I'm not calling you names. Maybe you could learn from that. So throw out a few more insults, but first go do some studying on PTT. Your knowledge seems limited to VZW propaganda.

posted on 07 Aug 2008, 15:57

24. anonymous22 (unregistered)


My friend you are living a dream world, or you're just at this point lying! Verizon's push to wait service at this time or at anytime still does not match Nextel's speed! That might be what you're telling customer's, but that is false my friend. Maybe you're still waiting for the correct facts (must be that VZW DC service)? Nextel's direct connect service is under a second, and no one including Verizon has matched that. I would suggest you contact one of your push to wait experts about this before you spreading any more false information.

posted on 08 Aug 2008, 16:21

46. (unregistered)


Let's take a look at another one of your "facts". YOUR certified store techs you speak of aren't even YOUR techs. Solectron is not owned by VZW, every store technician with the exception of the Gulf Coast area in Texas (Houston) is employed by Solectron and not VZW, I used to be one. And if by certified you mean to read, then you are correct. I spent 2 years as a tech and a lead tech and never once got "certified" on anything VZW carries. There is no formal training, just a bunch of techs "playing" with new devices when they come in to "learn" them. And, as far as your knowledgable CS reps, I pray that you aren't referring to the one's in your stores. I have heard some of the lamest excuses for billing issues from in store CS reps while working as a tech. I don't use Sprint or VZW for that matter, but you are clearly mistaken if you think you CS reps are helpful. Working as a tech in the store is one of the main reasons I am NOT with VZW. It kinda does that when you watch one of those "professional" CS reps sit there and ignore a customer that is right in front of them because she is to busy texting on her phone. I'm not saying Sprint is great, but VZW is hardly the paradise you make it out to be. When it comes to CS just remember that you can dress a monkey up in a tux, but it's still a monkey. Basically just because your CS reps don't LOOK like the "acne infested tweens sitting on their fat asses" doesn't mean they aren't. Oh, and one more thing, go back to your wireless signal training, ya know, the one you never had to begin with? Service in a desert is not a hard feat as desert is dry flatland. Wireless signals carry farther distances when there are know physical obstructions. If you want to brag about signal strength, try claiming that those customer's can traverse the Rocky Mountains and NEVER lose signal. Of course seeing as no carrier has been able to get rid of dead spots entirely, you'd be lying.

posted on 08 Aug 2008, 16:23

47. (unregistered)


sorry, know=no

posted on 07 Aug 2008, 16:15

25. DonHaren (unregistered)


go to a verizon store. try their push to talk, they have 2 demos per store. take it for a spin . they are faster. much. to say nextel is under a second is a blatant lie. coming from a nextel subscriber who HAD 300 lines with them, NEVER once did it ever work that fast, and dont say "it was the area you were in"because we work the country and it is shitty service. Yeah we had hybrids, yeah we were on the latest phone with the best you had to offer. It took 15 minutes of playing Verizon to get us to test drive them. Better looking phone, more features, cheaper plans and the service is SO much better. I agree with the guy up top, you guys have done too little too late. It is hilarious that now you want to claim you are better when all the numbers say you are worse than little T Mobile.

posted on 07 Aug 2008, 16:28

26. anonymous22 (unregistered)


Dan take your Verizon push to wait, and take a "Nextel" unit and test the time it takes to connect and you'll see that you're incorrect. No comparison has ever showed Verizon to be faster.

posted on 07 Aug 2008, 17:05

27. (unregistered)


Customer service? Ha! This is a post of mine from the Palm blog back in April 2007. I am hard pressed to believe anything Sprint has to say about improving customer service. "According to the personal secretary to the President of Sprint "The only thing we care about is customers paying their bills on time". This from a conversation I had trying to speak with the President of Sprint regarding their terrible customer service." Since that time they have disconnected me several times for no reason because of their lousy billing system. They always acknowledge the problem and fix it, but too late to recapture those missed business calls and damage to my reputation for having a 'disconnected' number. My monthly package price apparently exceeded the credit limit they had established for me so the minute my bill came out, they disconnect because I was over my credit limit! I'm not talking about a past due amount either. I'm talking about having a ZERO balance on the 3rd of the month and getting disconnected on the 4th when my bill gets posted! If I didn't have a need for their data service I would drop them like a hot potato.

posted on 08 Aug 2008, 03:24

40. (unregistered)


Whose fault is it that you picked a plan that exceeded your spending limit every month....YOURS!!!! Maybe you should have a better credit score, only reason you would have a spending limit in the first place is a shitty credit rating, thats a fact. Sounds like you can't live within your means, thats why your credit is shit, and why you are too much of a moron to pick a plan or use your service enough that exceeds your spending limit EVERY MONTH!!! Way too blame Sprint for your lack to manage your own money and finances!!!! Brilliant!!! Now let's hear about how I don't know what I am talking about and how you had a credit rating of over 700 or something.......wait for it....I can hear it coming.........BULLSHIT!!!! Don't even try it. Go consolidsate your debt or something.

posted on 07 Aug 2008, 17:20

28. (unregistered)


Wow you guys are really funny your making my day. I can not stop laughing at this arguing like little kids and even if the PTT on vzw was as good as you say who would you radio with the whole 10 customers that have it. Come on seriously no body buys the walkie talkie on verizon you do get alot of customer but no PTT.

posted on 07 Aug 2008, 17:47

29. (unregistered)


just a reminder, the IDen network is going to be shut down by the FCC in the next year or two. They how will those Nextel phones work. Just a thought.

posted on 07 Aug 2008, 22:51

36. (unregistered)


First of all, they are not shutting down the IDEN network. Secondly, the new PTT works on EVDO Rev A, just like Verizon. It's called Qchat, look it up. So even if they were shutting down IDEN, Sprint would be converting the Nextel customers over to the CDMA side and that would be that. The new Qchat enabled handsets are very nice and many of them deliver all the multimedia features like TV and Music Store.

posted on 07 Aug 2008, 17:50

30. (unregistered)


since when vzw known for ptt??? Sprint is the best on thAt without a question. Give me a BREAK all u VZW-FANBOY!

posted on 07 Aug 2008, 19:10

33. vxw sucks (unregistered)


if you notice vzw gets the more sophisticated hand sets after sprint and then tbey are missing all the glitz n glam that you purchased the phone for in the first place. case n point the htc touch diamond, if you read all the blogs n newsfeeds they state that sprint is making sure that all the apps and more are incorporated in the phone along with rev a right out the gate. how bout that vzw lovers!

posted on 07 Aug 2008, 17:54

31. (unregistered)


I can't wait for the day when VZW buys Sprint...seems it could be a reality anyday now..after VZW digest ALLTELL

posted on 07 Aug 2008, 19:07

32. vzw sucks (unregistered)


the only reason vzw would put any effort into purchasing sprint is so they could use sprint's more update and sophisticated software to push their sales.

posted on 07 Aug 2008, 19:27

34. (unregistered)


Germans

posted on 10 Aug 2008, 13:13

56. C-Chicki (unregistered)


Yes because if Verizon cannot compeat with the prices they 'digest' them. And if you DARE say something like, Oh there was no competition between Alltel and Verizon your more than mistaken. Money talks and Bullshit walks huh?

posted on 07 Aug 2008, 21:08

35. Trygon (unregistered)


For anyone here who's up to date with RECENT Sprint behavior... I don't need 'I had Sprint two years ago and it sucked blauuuuuugh' comments. The turnaround since Hesse took over has been dramatic. Simply Everything and the Instinct have been the showstoppers, but his CS updates are likely the most important. Let me fill you in on the first serious mandate to come down to us reps here in the call center. We were given a mandatory test, with very clear expectation - 100%. Fail three times, and your job just became extra expense. Granted, I don't know a whole lot about CS management in cellphone companies, but from a (sorta) layman's perspective, this three strikes way of weeding out the trash seems brutal, severe, and exactly what we need. I don't know that Sprint will come out of this, but I do know that if anyone could level out this nosedive, it's Dan. So, we're in the best possible hands. Let's see how it goes.

posted on 07 Aug 2008, 22:58

37. (unregistered)


Alright I actually read every single post, the name calling ones, the intelligent ones. Here's my opinion, on the bright side for sprint: great success with devices and they're not limited or "locked" like many VZW devices, very nice and innovative Simply Everything plan, and THE MOST PTT customers. But why with all that would 901k customers leave? And did anyone realize that that was considered good news?! Analysts predicted 906k leaving so yay for the 5k that stayed? I really do hope that these great leaps and bounds are being taken because I don't think anyone wins when a company loses money and customers like this. I mean sure other carriers get their customers, but then people also lose their jobs, and competition gets smaller. Yes I like VZW but not blindly, I know that in order for them to stay innovative and competitive there has to be competition. I mean the whole 3rd release of PTT is because VZW knows they have to get a better PTT product out there in order to compete with sprint. And I'm sure I'll get a lot of angry replies for this but why if there's a company that locks their phones, charges more, and is known as the most expensive and strict company why does VZW post record low churn rates and continuing profits?

posted on 08 Aug 2008, 00:05

38. (unregistered)


I agree with the post that stated non educated individuals are being promoted over others. I was a vzw employee for three years before I left. I have seen many great salesman stuck in the same store because they were not willing to kiss ass. Given a college degree is not needed for success, most of the managers that I came across could not put together a email that made sense. There were many errors and so on. On the flip side, many salesman had no idea what they were talking about. Case in point, one salesman that was at a store for four years. I had a chance to shadow him when I first started, lets just say that he lied about everything. He basically was great at selling but had no idea about the products. He was not the only salesman that I came across who had no idea about the products at all. In terms of sprint, I agree, change does take time. Change does not happen over night. The only reason that verzion has done so well is that they are co owned by voda phone. The largest cellular provider in the world. They have the funds open to them to invest over 8 billion a year in there network. As well, verizon communications is one of the largest companies out there. Thus vzw has great deals of funds coming in. Overall, vzw is ok but management does not know the difference between their left hands and right hands. With 52 million customers, I don't see sprint folding anytime soon. Cheers!

posted on 08 Aug 2008, 14:02

43. Kris98 (unregistered)


RE: 55 I never said sprint nextel's i-den network isn't the biggest in the world because it is. However i-den technology isn't being deployed anymore throughout the world as a whole. So by sprint saying there the biggest in the world really means they cant find anything else good to talk about it, and pretty much is like saying they are the biggest fish in a tiny pond.

posted on 09 Aug 2008, 02:22

48. (unregistered)


I believe this is your quote, guess you got caught with your foot in your mouth. "And for any sprint lover to say nextel ptt is the largest and best in the world is also ignorant. The reason is because no other country or company in the world is stupid enough to deploy crappy i-den technology."

posted on 08 Aug 2008, 15:59

45. (unregistered)


sprint sucks plain as day. vzw is better. PTT service is much faster than everyone out there. accept it. move on. come pay the 400 deposit you get through vzw you broke ass motherfuckers.

posted on 10 Aug 2008, 13:25

57. C-Chicki (unregistered)


Keep you mouth silent please. You give a horrible name to a great company. PTT with verizon does not surpass PTT with IDEN, does that say Verizon's a bad company? No but get you facts straight. You sound like every other ignorant sales rep with you lack of product information hindering you sales. "Why should I go to you company?" "Because we are the best" Thats it. Nothing more. No facts. Just your biased opinion. I wouldnt believe a single damn thing if it doesnt have paper to back it up, sorry.

posted on 09 Aug 2008, 18:43

49. VZW Employee (unregistered)


The reason why Sprint's 2q numbers aren't as bad as it's 1q numbers is because they barely have enough customer's left to do any worse then they already have...

posted on 10 Aug 2008, 13:26

58. C-Chicki (unregistered)


I dont believe around 52M is barely anything

posted on 09 Aug 2008, 22:18

50. (unregistered)


Hate on, things will get worse before they get better. You all are seeing churn and defections decrease marginally so that is a small sign of improvement

posted on 10 Aug 2008, 03:11

51. (unregistered)


Funny is hearing people talk about Sprint's Wimax, which right now is being petitioned by ATT. You guys are saying Verizon will be left in the dust? You do know in 2010 they are the first network to be switching to 4g right? LTE is a much faster and more capable network then Wimax, and it has been proven in tests. Both VZW and ATT will be using it fully by 2011. So Sprint will still be laying off employees, losing more and more customers, and not gaining any IQ within the customer care line. To visit the point of PTT, only Verizon right now is offering PTT through Rev-A and the Push to Talk phones they have are much better then Sprint/Nextel. So before any of you cheap Sprint customers come in here and act like you know a thing or two, research a bit. Cause Wimax is far out for Sprint, and LTE is on it's way in for VZW and ATT.

posted on 10 Aug 2008, 03:19

52. (unregistered)


Here's what I love the most.. So I guess good ole Sprint is selling more of their stuff to cope with the losses. http://news.yahoo.com/s/nm/20080808/tc_nm/sprint_iden_dc

posted on 11 Aug 2008, 15:44

62. (unregistered)


LMAO I WAS JUST READING ABOUT THAT! Now what do you have sprint lovers? Without that "IDEN IS BETTER" topic, what will you claim Sprint has now?

posted on 10 Aug 2008, 10:50

53. (unregistered)


ATT, Verizon nor Alltel have even started the groundwork for LTE they just have plans as of now while Sprint has actual tangibles now and 66's ptt facts at all, merely opinion

posted on 10 Aug 2008, 15:42

59. (unregistered)


with these bad news around, they still have 52m plus customers outthere. That makes them 3rd largest in the country. Get it? vzw ain't the best period they are coowner with VODAFONE. Plus, they have Verizon comunication. With all these shit how come they don't have 100m customers since they so call the ' BEST '. vzw FANBOYS!

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