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Some Samsung Galaxy S7/Galaxy S7 edge users have issue with Recent Apps/Multi-Window Key

Posted: , by Alan F.

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Some Samsung Galaxy S7/Galaxy S7 edge users have issue with Recent Apps/Multi-Window Key
Some Samsung Galaxy S7 and Samsung Galaxy S7 edge owners are apparently dealing with an issue that causes the phone to act as though the Recent Apps/Multi-Window key has been pressed, even when it hasn't been touched. One XDA member says that it appears as though the capacitive key is shorted out, and is registering his pinky as a key press. The only problem is that neither pinky is anywhere near that key.

Others are complaining about similar incidents with their Galaxy S7/Galaxy S7 edge, with the false key press taking place usually not too long after the phone has been unlocked. A Galaxy S7 owner with this issue called Samsung, and the manufacturer said that it has sent out a 60MB update that might fix the problem.

Samsung also said that if the update doesn't help, a good ol' factory reset might do the trick. That seemed to end the issue for one of the affected owners. After performing a factory reset on his handset, he has unlocked his phone more than 40 times without the Multi-Window pop up appearing on his screen.

If you don't mind running a factory reset, that seems like the cure for this issue. Just make sure you have everything backed up before you start.


source: XDA

29 Comments
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posted on 29 Mar 2016, 13:13 2

1. Arschsalat (banned) (Posts: 158; Member since: 29 Feb 2016)


On Screen Buttons FTW !

posted on 29 Mar 2016, 13:19 14

5. tyrionTheWise (unregistered)


Both use the same digitizer. So even if this was a on a phone with soft keys, it will be the same issue there. It's just a software bug, with no relation to the hardware being used.

posted on 29 Mar 2016, 13:24

9. Exynos. (banned) (Posts: 177; Member since: 28 Mar 2016)


Right. It's not about capacitive or on-screen buttons. But a TouchWiz bug.

posted on 29 Mar 2016, 19:14

27. wrm2013 (Posts: 203; Member since: 28 Mar 2013)


Playstore Samsung multi window toggle fixes it.

posted on 29 Mar 2016, 19:14

28. wrm2013 (Posts: 203; Member since: 28 Mar 2013)


Oh yeah, your welcome

posted on 29 Mar 2016, 13:16 13

2. AllFanboysMatter (Posts: 56; Member since: 14 Feb 2016)


Samsung=garbage

posted on 29 Mar 2016, 13:26 6

10. Exynos. (banned) (Posts: 177; Member since: 28 Mar 2016)


Samsung is still relevant to many consumers and OEMs who trade with them.

Far from garbage.

posted on 29 Mar 2016, 13:41 15

16. Unordinary (Posts: 1162; Member since: 04 Nov 2015)


For you maybe, but not for others.

I for one, love my new Samsung fridge :P

posted on 29 Mar 2016, 13:51 11

17. Donone41 (Posts: 66; Member since: 17 Dec 2014)


Your pathetic life=garbage.

posted on 29 Mar 2016, 14:27 11

19. fyah_king (Posts: 206; Member since: 22 Jul 2013)


Apple= recycled

posted on 29 Mar 2016, 14:42 4

22. bubblechaos (Posts: 113; Member since: 04 May 2015)


big comeback right here.

posted on 30 Mar 2016, 11:01

32. Callisto (Posts: 6; Member since: 16 Nov 2015)


Rebat is real

posted on 29 Mar 2016, 18:51 4

26. tedkord (Posts: 10231; Member since: 17 Jun 2009)


Note 5 = best large smartphone on the planet.

posted on 30 Mar 2016, 01:19

31. tabVision (Posts: 25; Member since: 16 Jul 2015)


Show me one manufacturer that did not had any issues with their devices after lunch. I assume it is just a software issue that will be fixed soon

posted on 29 Mar 2016, 13:18 2

3. Xperia_droid (Posts: 39; Member since: 07 Nov 2013)


LoL and i came here to know abt Multi window key.
this points out that i don't care about SAMSUNG :D

posted on 29 Mar 2016, 13:20 7

6. tyrionTheWise (unregistered)


Multitasking key = multi window key on Samsung. Tap on the key -> recent apps, long press -> multi window.

posted on 29 Mar 2016, 13:24

8. Xperia_droid (Posts: 39; Member since: 07 Nov 2013)


Oh thanks for the info btw

posted on 29 Mar 2016, 13:19 12

4. tunewar123 (Posts: 13; Member since: 17 Mar 2016)


We get it Alan... iPhone is the perfect phone without flaws..
Only Android makes phone with flaws...

posted on 29 Mar 2016, 13:21 9

7. StopTalking (Posts: 33; Member since: 14 Mar 2016)


Another dumb Fandroid spotted.

posted on 29 Mar 2016, 13:28 8

11. Exynos. (banned) (Posts: 177; Member since: 28 Mar 2016)


Alan didn't say that. Re-read his article.

posted on 29 Mar 2016, 13:41 5

15. Clars123 (Posts: 596; Member since: 16 Mar 2015)


BGR will be like.."The Galaxy S7 has a MASSIVE hardware failure issue...and it's one you'd never expect"

posted on 29 Mar 2016, 13:52

18. Zylam (Posts: 663; Member since: 20 Oct 2010)


So what now, Samsung has a software issue too. I've lost track of the score of software problems between apple and Samsung, fanbois fill me in please? Yes yes yes death to Apple and long live the great and inexpensive Samsung..

posted on 29 Mar 2016, 14:30 1

20. fyah_king (Posts: 206; Member since: 22 Jul 2013)


Mine is great!

posted on 29 Mar 2016, 14:36 2

21. johanbiff (Posts: 388; Member since: 31 Mar 2015)


never happend to my exynos s7 edge, prob the SD820 variant ;)

posted on 29 Mar 2016, 15:11 2

23. DFranch (Posts: 204; Member since: 20 Apr 2012)


So now PhoneArena has started posting complaints from the XDA Forum and treating it like it's a widespread issue.

posted on 29 Mar 2016, 15:36

25. Clars123 (Posts: 596; Member since: 16 Mar 2015)


they've always done this to be honest...more for some OEMs than others

posted on 29 Mar 2016, 15:26

24. mariow2015 (Posts: 39; Member since: 08 Jan 2014)


I have been having the same issue on my S7 edge, but when I emailed Samsung a couple days ago, they said they haven't heard anyone else complaining about it... Liars!

posted on 29 Mar 2016, 19:15

29. jmill75 (Posts: 59; Member since: 22 Jul 2009)


So how many people have this issue. A few out of millions of phones sold. If thats the case its WELL below the average number of defective device's.

But you will only here about the "few"....

Jeez the amount of negative press for Android on this site is ridiculous.
Oh well, I come on here...never click an ad, heck I run an ad blocker.
iPhone Arena will not benefit from my page click...HA

posted on 31 Mar 2016, 08:35

33. DCLonghorn (Posts: 1; Member since: 31 Mar 2016)


I have an S7 Edge and have this problem. It persists after factory reset, although not as bad. It's as if the recent apps button is stuck. It's not once or twice, when it glitches, it's constant and you can't really use the phone. Search "false recent apps presses" at XDA for more folks working through this.

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