Motorola DROID RAZR MAXX appears on Verizon's computer system

6. rjbp64 (Posts: 28; Member since: 15 Dec 2011)

I totally agree with you. I went through 4 phones in the last two weeks because i could still i had a trial period. I had the Incredible 2, Razr, Rezound and now i have the Galaxy Nexus and all because these phones kept coming out one after another and i wanted to make the rightchoice. Renting phones is an awesome idea!!

15. RORYREVOLUTION (Posts: 2927; Member since: 12 Jan 2010)

How did you pull that off when carriers have a one time exchange policy?

18. ledbetterp3 (Posts: 466; Member since: 31 Aug 2011)

by being a lucky rich bastard and buying them all off contract?

7. cfprelude (Posts: 115; Member since: 27 Oct 2011)

Shouldn't piss too many off considering the holiday extended return period. :-) I just hope its a little easier to operate one handed than the razr. I had to return mine for the nexus which is way easier to hold. Would LOVE a 4" at about 7.5mm thick motor razr

21. Jimstar (Posts: 259; Member since: 24 Oct 2011)

They aren't being screwed out of any enjoyment. In this day and age where phones are becoming more powerful than pc's of a few years ago, it is the customer who decides how much enjoyment they can get out of a device if they decided to keep it longer than 15 days and it didn't brick itself or something.
If someone is so shallow and miserable that the same phone coming out with a different screen renders you unable to enjoy what they currently have, then they should buy an Iphone and go kick rocks.

29. ardent1 (Posts: 1991; Member since: 16 Apr 2011)

That's the nature of android devices -- if it wasn't the Razr Maxx, it would have been another phone. High-end android devices have short lives as new, better models come out almost constantly. It's like every 3 months, you want to trade up to a newer phone. If it's not Motorola, it's HTC or LG or a Samsung.

Come back in 3 months and some other phone will displace the Razr Maxx. Personally, I don't get Motorola's marketing program -- the ads for the Bionic were still being aired as the Razr was being introduced.

33. Goldeneye (Posts: 349; Member since: 22 Jan 2011)

Just buy the phone you like the most right now, the best and enjoy it and be happy with it, your only concern should be that your device will be support it with future updates like the RAZR will, technology and innovation can't stop just to not irritate some people, I'll be happy with my Nexus and be excited what wonderful devices will be available when I'm ready for my next upgrade in 2 years.

34. BattleBrat (Posts: 1038; Member since: 26 Oct 2011)

I just bought a RAZR on contract. With minimal use, I got 5% at 90 HOURS with normal use 40% at 48 HOURS, so no I don't care about the RAZR MAXX, mine is doing just fine, and slim enough I keep my Itouch 4th in the same pocket, and the combo doesn't make my pocket bulky.

37. kpfirefighter (Posts: 160; Member since: 20 Sep 2011)

You don't know if the razr maxx will have better specs! All we know is it will have a bigger battery!

16. nastynaps (Posts: 93; Member since: 16 Aug 2011)

They're not one upping themselves, its right out of the apple playbook, hold back technology and then do an incremental update. If they were to one up anyone then they would take the components of the best products out wand make it better. We as the consumers have to say enough is enough. At least this mass is doing something different with a 13mp camera but will it compete with the 4s? Will the display rival the nexus? Are they just giving a bigger battery and not addressing the consumption issue? They could have waited and really one upper themselves but this feels more like just catch up.

19. KingKurogiii (Posts: 5540; Member since: 23 Oct 2011)

Apple updates once a year and Moto is updating once a week.

30. ardent1 (Posts: 1991; Member since: 16 Apr 2011)

That is why Motorola is in trouble and getting bailed out by the Google acquisition.

If you calculated motorola's ROIC, you could tell it wasn't healthy. No company can survive if it spends a ton on R&D and can't recapture that money by introducing so many new models with poor sales. When the iphone 3GS on one carrier outsells motorola models, it's a problem.

So at the end of the day moto has bragging rights but little or no profits.

35. KingKurogiii (Posts: 5540; Member since: 23 Oct 2011)

exactly. you'd think they would've learned from back in the Razr/Q days.

14. jinwons (Posts: 93; Member since: 24 Nov 2010)

It's true there is always better phone coming after you buy any phone. The problem with Moto is they are churning out phones at too fast rate like every two months. Razr pissed off many Bionic owners on contract. Maxx seems like just bigger Razr, so buyer's remorse for Razr won't be that bad though.

20. KingKurogiii (Posts: 5540; Member since: 23 Oct 2011)

it seems like it's a waste of money to keep releasing handsets with mere incremental updates.

25. mctcm (Posts: 204; Member since: 19 Oct 2011)

As you know, VZW has been pushing out "flagship" level devices very quickly. However, this December, VZW extended the return window. This results in a much higher than typical level of exchanges and returns for devices released, literally, weeks later.

So what? Verizon now has a nice level of used devices they can no longer sell as new. As a result, their profit suffers. Obviously, $300 for a devices on a 2 year contract is robbery to begin with so they are still making money. The point is that they are hurting themselves and annoying their customers who would like some level of satisfaction with their purchase for at least a reasonable amount of time.

Consider the analogy with another electronic segment. If you purchase a new LED 60" TV and the day after your 30 day price match guarantee expires the price decreases by 50%, how does that make you feel? Did you get your money's worth?

Customer satisfaction is a very important piece of doing business. Hopefully the above will help you realize how short sighted and dumb your comment is.

32. ardent1 (Posts: 1991; Member since: 16 Apr 2011)

Customer satisfaction = Goodwill

31. ardent1 (Posts: 1991; Member since: 16 Apr 2011)

However, the doesn't work due to common sense business practices such as goodwill and franchise building. If you ran a company where you released new models frequently, eventually the consumers will wise up and wait. Also your handsets will be unduly expensive given the limited production run, high marketing costs per unit, expensive set-up times, etc.

If anyone looked at Moto's recent financial results, it's piss poor. Google is acquiring Moto for the patents.

26. whiteninjazx6r (Posts: 32; Member since: 22 Nov 2011)

I was told by Costco, when I purchased my RAZR, that the 90 day return window is ONLY for the same phone, and 15 days to return infull/exchange for a DIFFERENT phone. I have confirmed this multiple times with Costco customers and the Costco/Wireless Advocates employees. Sorry, but you will not be able to exchange for the MAXX even if it does come out within the 90 days from your RAZR purchase. It would be nice tho. But most people would abuse the hell out of that deal. I would literally plan on switching my phone ever 3 months. There is almost always a better phone out for the same price every 3 months.

28. anubis13k (Posts: 4; Member since: 19 Oct 2011)

That sucks. Well I guess I will just have to settle with purchasing accidental warranty. Either way never tend to take care of my cell phones so I go through one phone every several months

27. whiteninjazx6r (Posts: 32; Member since: 22 Nov 2011)

So, on Verizon, what phone do you have that ISN'T a Moto that puts Moto products to shame? Please tell what you don't like about them? And please, for the love of god, don't say the fact that they quickly produce top-end equipment too quickly for your liking. Is it that they produced an extremely thin device? Is it too light for you? Are the build materials too high-end for your liking? How about the best version of Moto Blur yet? Is it the promise to bring ICS to their current high-end devices in early 2012? How about the good selection of accessories for their devices? Hmmm, I am running out of ideas as to why you would hate them and think that they screw their customers...As I see it, for VZW, the gNexus and RAZR are the big contenders right now...the Rezound is a close 3rd. And the Bionic...still a great phone. Needs some tweaking still, but Moto IS working on that. I swear, people will always find a reason to b**ch about a great thing.