HTC Sensation plagued by touchscreen problems
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If your HTC Sensation is acting up as well, then welcome to the club. As a matter of fact, a lot of Sensation owners are reporting issues with their smartphone's display, which becomes unresponsive after about a week of use and fails to register swipes most of the time. There is a pretty long thread over at XDA Developers (69 pages and counting) where the problem has been described thoroughly, yet a universal solution has yet to be arrived at. Some say that the device's stock charger is to blame while others think that a build-up of static electricity causes all the troubles, but the thing is that nobody can tell for sure.
When users tried contacting HTC for advice, the company's support team did not provide any kind of solution beyond performing a factory reset of the device, which doesn't seem to do the trick. Reportedly, replacing the smartphone with a brand new unit does not help either as those who tried that were facing the same problems in only about a week's time.
If you are an HTC Sensation owner yourself, drop a comment below and let us know whether your smartphone is affected as well. Spreading awareness of the problem might just be what it takes for HTC to come up with a solution in a timely manner.
Thanks, Mihai!
source: Android Police, XDA-Developers
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85 Comments
1. nuadar (unregistered) posted on 04 Aug 2011, 03:31 2 0
Guess me and my friends are lucky :) no problems at all
17. SuperAndroidEvo posted on 04 Aug 2011, 08:58 0 0
Hey I know I don't have a HTC Sensation, but I have the HTC Evo 3D & I don't have problems. I have had it a month now & still works great. My friend does have the HTC Sensation & he has no problem either. I just spoke to him after I read the article to see if he was affected. He is 100% fine with his phone. He got the phone when it came out. No issues there!
21. remixfa posted on 04 Aug 2011, 10:07 2 0
This is the first I've heard of it. Ill have to dig in a bit further over at XDA when I have more time. Havent had a single customer complaint on misbehaving Sensations yet.
32. remixfa posted on 04 Aug 2011, 12:11 1 0
ok.. after watching the video, the guy is barely touching the screen and flicking as fast as possible. He is also using the side of his thumb which has poor circulation and is not good for using a capacitive touch screen.
Redo this video without the barely touching stuff, and while using the flat part of your finger which gets much better circulation that the side by your fingernail. That video looks more like user error than it does a big problem.
If you have a real problem, you get it swapped in store for the first 30 days for a new device. Just take everything back to the store within the month and get a new on. If its outside of that you get a warranty replacement.
Glitches on first run phones are more common than if u wait a month or so. Its the same with any electronics. The "glory" of being the first one to have it and all.
No device is without first run defects.
That doesnt mean everyone gets them.. its always a small %, but the internet makes it look more pronounced.. lol
2. ifko (unregistered) posted on 04 Aug 2011, 03:33 0 0
I have HTC Sensation since 2 months and never had such problems.
3. cheetah2k posted on 04 Aug 2011, 03:37 2 0
No problems here. I reckon this is user error not the screen.
4. badfx_77 (unregistered) posted on 04 Aug 2011, 03:42 0 0
actualy i had my sensation for about 2 months now and i had no issues with it at all.the screen very respnsive .the camera is one of the best on a smartphone so far.great perfomance.even it's battery life is by far better than most single core phones.
5. dionddc posted on 04 Aug 2011, 03:47 1 1
The guy can't even scroll it properly. He expects the phone to follow his movements whilst his finger is off the screen. He barely uses gestures and touches the device more of then than actually scrolling.
What an idiot.
6. calamazoo (unregistered) posted on 04 Aug 2011, 03:54 2 1
did he take off the screen protector? :-)
8. anjahl posted on 04 Aug 2011, 04:08 0 0
im on my second sensation, due to a bad micro usb port on the first, but i have had no screen issues at all.
9. kamen posted on 04 Aug 2011, 04:24 0 0
This is not a news - this is a "user" trying to control the phone with his mind. Aside from that - yes, things break - that's what warranty comes for. Had this one tried actually TOUCHING the screen?
PhoneArena, come on, since when one video of a single device leads to a 'plagued" for all other devices.
10. WM6.5Sucks posted on 04 Aug 2011, 05:04 0 0
Hmmm... I have similar problems with my HD2...
11. HTCiscool posted on 04 Aug 2011, 06:38 0 1
Just my F**kn luck, should've got the myTouch 4G Slide :(
36. matistight posted on 04 Aug 2011, 15:09 0 0
That sir, would be a worse decision. The phone isnt grounded. touch the headset speaker grill and it works. I had those problems, but now i don't. It takes time for this problem to show up and go away.
12. Sniggly posted on 04 Aug 2011, 06:43 4 0
I had the sensation for almost a week before I had to drop T-Mobile for coverage issues, and I don't recall having any problems whatsoever with the screen.
Know what I AM having issues with right now? Navigating your website on the phone. I keep having to refresh each page to get press to hold to work and trying to select a text field results in the screen jumping to the bottom of the page and bouncing back up while I type. No other website does this whatsoever, and the trouble persists across multiple phones. This only started a few days ago. And it's annoying as hell.
29. christianqwerty posted on 04 Aug 2011, 11:08 0 0
My samsung Focus has had no problems with this site, it just takes a looong time for the login window to show, and to log in
41. box (unregistered) posted on 04 Aug 2011, 18:32 0 0
Wow, T-Mobile coverage issues here? Been a while since I've heard that. Usually T-Mobile is where folks in St. Louis go for consistently good coverage. Ah well, good thing you had the buyer's remorse period to use.
42. Sniggly posted on 04 Aug 2011, 19:27 0 0
Well, it wasn't in the St. Louis area itself where I had the issues, but out at a place I frequent near Wright City was the major problem. St. Louis itself was okay.
