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Apple iPhone 6 and Apple iPhone 6 Plus users are losing their phones to "error 53"

Posted: , by Alan F.

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Apple iPhone 6 and Apple iPhone 6 Plus users are losing their phones to
A number of Apple iPhone 6 and Apple iPhone 6 Plus owners are complaining that their phone stopped working after a third-party repairman worked on their device. In all of these cases, the affected iPhone displayed an "error 53" message and would no longer work following repairs made to the Touch ID home button or the associated cable that goes with it.

To be perfectly clear, following the repair, the phone would still work perfectly until iOS 9 was installed. At that point, the error message would appear on the screen and the phone would be bricked. Photos, data and other content were lost forever. Some believe that this is taking place when iOS 9 starts looking for original components that are no longer on the phone. When those parts can't be found, the user is locked out and the only remedy is to purchase another iPhone.

Those left with a bricked iPhone are blaming Apple for not passing along details of this issue in advance to consumers and repair shops. Many believe that the error 53 issue was created to force iPhone users to have their handset repaired by Apple.

Whatever the reason, let this be a warning to you. If your iPhone 6 or iPhone 6 Plus is damaged, you might want to consider allowing Apple to handle the repairs. Otherwise, "error 53" could leave you with an expensive paperweight.

"We protect fingerprint data using a secure enclave, which is uniquely paired to the touch ID sensor. When iPhone is serviced by an authorised Apple service provider or Apple retail store for changes that affect the touch ID sensor, the pairing is re-validated. This check ensures the device and the iOS features related to touch ID remain secure. Without this unique pairing, a malicious touch ID sensor could be substituted, thereby gaining access to the secure enclave. When iOS detects that the pairing fails, touch ID, including Apple Pay, is disabled so the device remains secure...when an iPhone is serviced by an unauthorized repair provider, faulty screens or other invalid components that affect the touch ID sensor could cause the check to fail if the pairing cannot be validated. With a subsequent update or restore, additional security checks result in an ‘error 53’ being displayed … If a customer encounters an unrecoverable error 53, we recommend contacting Apple support."-Apple

source: TheGuardian

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posted on 05 Feb 2016, 22:40 25

1. hafini_27 (Posts: 888; Member since: 31 Oct 2013)

So, only Apple is allowed to fix their phones?

posted on 05 Feb 2016, 22:56 8

7. Napalm_3nema (Posts: 2183; Member since: 14 Jun 2013)

No, there are plenty of Apple-authorized shops that can do the repairs. It just ensures they are using legit parts, whether they go to Apple or some local repair shop.

posted on 06 Feb 2016, 08:50 7

55. xondk (Posts: 1388; Member since: 25 Mar 2014)

I have to ask on this what is a 'legit' part, having repaired phones myself, and know others that work in repair shops, they generally buy their parts from places that sell those parts, and those parts are component wise identical to the original, so at least in my eyes that would mean they are original parts. Since if they didn't function exactly the same it wouldn't work?

So it would seem Apple is checking components for their serial or such? and if it isn't on the approved list, they kill the phone? that is really a greedy move.

posted on 06 Feb 2016, 16:54 1

73. lolatfailphones (Posts: 203; Member since: 08 Apr 2013)

Oh yes the old "I repair phones all the time so I know what I'm talking about" claim. Everyone's a dev/software engineer etc here.

posted on 08 Feb 2016, 14:07

88. xondk (Posts: 1388; Member since: 25 Mar 2014)

I don't really see your reasoning, I'm pointing out that there's very little reason to purchase cheap 'copy' parts because original parts are very cheap as well? and I always confirm that its original parts if I get a store repair? So I don't see where I claim anything other then what I've experienced myself? and considering how easy it is to find original parts online? why is it a problem?

posted on 09 Feb 2016, 14:26

90. TechieXP1969 (limited) (Posts: 10115; Member since: 25 Sep 2013)

It just insures you pay Apple outrageous prices for a repair that can be done cheaper with 2nd hand parts.

Whether Appel did it on purpose or its just part of the secure way they made the device in this case, as stated, users should have been warned prior by putting a note in the box that says. Unauthorized repair could render your iPhone as a non-working device.

It's that simple.

Just liek pill bottles have warnings that state what happen if you take to many/much.

Or how spray cleaners and pest sprays have poison symbols and warnings on the bottle.

Apple just doesn't give a hoot.

This is what you all pay your money for. CLOSE PLATFORM MEANS CLOSED.

I remember when Apple's computers woudl refused to boot if you replaced things like hard drives without using Apple altered ones which were just the same as the ones off-shelf but had a specific piece of hardware that is not detect would prevent a Mac from booting.

Enjoy your bricks! To me, a working iPhone is no less of a brick than a non-working one.

posted on 06 Feb 2016, 00:20 11

17. engineer-1701d (unregistered)

i see a law suit coming if you buy the phone its yours like the law changed with rooting and jail-braking
they did this on purpose think about the money they will have to pay out loss of pics music info everything that was not backed up

posted on 06 Feb 2016, 02:29 1

31. podboq (Posts: 7; Member since: 06 Feb 2016)

They did this on purpose to maintain the overall quality and longevity of the devices they produce. If they allowed just any junky-assed 3rd party repair person use aluminum foil and gum, the repair would fail, and if it happened enough Apple would get a bad rap. Instead, they're #1 on customer satisfaction, because Apple's devices 'just work', and when they don't, they just get repaired or replaced, and those just work, and if they don't, they get repaired or replaced. And Apple isn't just #1 on customer satisfaction, they're #1 on a lot of lists, in a lot of ways... Don't hate because you can't compete...

posted on 06 Feb 2016, 03:18 9

36. pmsap (Posts: 80; Member since: 26 May 2015)

A few years ago Microsoft paid a huge fine due to a behaviour like this (attempt to curbe competition) in Europe. I hope both US and European customers take apple to court. It will take many years in court but apple will eventually be blamed of anti-trust behaviour.

posted on 06 Feb 2016, 04:10 10

39. submar (Posts: 462; Member since: 19 Sep 2014)

dont you think it is your right to do anything to the phone as long as it is legal

posted on 06 Feb 2016, 16:57

74. lolatfailphones (Posts: 203; Member since: 08 Apr 2013)

If you want to do whatever you want with you phone buy Android

posted on 06 Feb 2016, 05:02 24

41. maherk (Posts: 3724; Member since: 10 Feb 2012)

You do know that the majority of 3rd world countries don't have Apple Stores nor the iPhones come with Apple Care?
Like here in Lebanon if you want your iPhone fixed, you will most likely get it done by some guy you know, because there is no Apple Center to take it to.

Pull your head of your anu$, and stop being a fanboy over such an issue.

posted on 06 Feb 2016, 05:38 16

43. Macready (Posts: 952; Member since: 08 Dec 2014)

You're projecting the US situation and service onto the rest of the world. Newsflash, most iPhones are sold outside the US and in many countries (including China), it can be tough to find an authorized repair shop, depending on the area.

And that's just part of the problem, the main problem is lack of communication regarding the possible damage due to software updates and the overboard consequences. They could just deactivate TouchID, but rather brick you're phone. Never mind those that ended up with a bricked phone when only their screen was cracked..

posted on 06 Feb 2016, 08:38

54. VZWuser76 (Posts: 4185; Member since: 04 Mar 2010)

See post 23.

posted on 06 Feb 2016, 08:56 2

56. xondk (Posts: 1388; Member since: 25 Mar 2014)

Sorry, but that sound like you are just quoting their marketing department.

If a proficient shop changes your parts, or if an Apple repair guy does it, it is identical procedure, there is nothing specific about what Apple does that increases the 'quality' and longevity, especially since those parts bought do come from Apple, it is original parts, the only non original parts you could use, are the non electronic ones, because the electronic ones have to be identical hardware wise, can you 'clone' it functionally? sure its possible, but no repair shop would get away with that at least not here in Denmark, here repairing means you return the device to what it was before it broke, replacing the parts needing replacement with new ones.

This is a move done purely by greed and as pmsap writes as well, there's going to be a gigantic fine and possible ban if they don't reverse this.

posted on 06 Feb 2016, 13:33

68. podboq (Posts: 7; Member since: 06 Feb 2016)

I read all the responses to #31... ya'll are nuts! You won't be convinced because it's against your religion. So be it.

posted on 09 Feb 2016, 14:27

91. TechieXP1969 (limited) (Posts: 10115; Member since: 25 Sep 2013)

they don't just work. If they did, they would never need a repair.

posted on 06 Feb 2016, 07:40

51. Leo_MC (Posts: 1476; Member since: 02 Dec 2011)

The hardware it's yours but the software, if you bothered to read the license agreements, is Apple's, so this could be a breach of agrement which leads to Apple's refusal to let you use the software.
Because it's your hardware, you can still use it (to slice bread, chop etc), but you can't use the software anymore.

posted on 06 Feb 2016, 08:58 8

57. xondk (Posts: 1388; Member since: 25 Mar 2014)

This is plain and simply illegal, at least in Denmark/EU, bricking a customers device is illegal, having a prompt that goes "You are using unregistered parts in your device and as such cannot upgrade to iOS9." would be fine, refusing to give them iOS9, but they cannot legally disable/destroy your device that you've paid for, they can however refuse to service and update it.

posted on 07 Feb 2016, 06:56

80. Leo_MC (Posts: 1476; Member since: 02 Dec 2011)

I also live in an EU state, so can you point me to the law that says a software company is forced to provide it's software even for unsupported hardware?
Because if there's is one, I will force Apple to provide my Note phone with iOS.

posted on 08 Feb 2016, 02:43

83. Leo_MC (Posts: 1476; Member since: 02 Dec 2011)

Still looking for that law?
I think you should quit, because it doesn't exist.

posted on 10 Feb 2016, 13:14

99. xondk (Posts: 1388; Member since: 25 Mar 2014)

I don't check sites daily? relax. Just saw your post.
It is under private property somewhere, there's president at least here in Denmark for the law though the specific law number I don't rightly know, but I can try to find.

posted on 09 Feb 2016, 16:14

98. Leo_MC (Posts: 1476; Member since: 02 Dec 2011)

Can anyone of those 8 people that thumbed up this post put the EU law that forbids content creators to ban access to their software?
I figure you must know it, giving the fact you thumbed up this post...

posted on 10 Feb 2016, 18:07

100. xondk (Posts: 1388; Member since: 25 Mar 2014)

'software'? Apple is free to ban a person from installing iOS and whatnot, prevent them from getting upgrades, I believe I stated that.
However the problem is they cannot make the product you purchased and paid money for non functional, that part, and only that part is the illegal thing.
They can freely go, "you did this and this to your product broke EULA or whatnot, so we are not going to provide you with updates or anything else for your product"
That, is absolutely fine, it is the turning the iPhone people have bought into a brick that is the problem, that and only that.
To use a crude example, it would be the same if apple came to your house dunked and made it useless in any other way, water, whatever, its sabotage, destruction of private property to do that, they can however refuse to update or whatnot without any issue, if you modify your product in a way that breaks EULA or such, say a car or whatever, you wouldn't go back to the factory when it broke? even if it was within normal warranty? because you modified it in a way the creator doesn't allow you to do so, but the creator of the car isn't going to go over to your place and make it so your car can never run again? Its 'your' car, doing so would be illegal.

posted on 06 Feb 2016, 01:27 10

28. StanleyG88 (Posts: 231; Member since: 15 Mar 2012)

How do you think Apple got all those mega Billions of dollars in their cash accounts? Requiring customers to ONLY come to them for repairs and then overcharging them when they do.

posted on 06 Feb 2016, 02:37 3

32. podboq (Posts: 7; Member since: 06 Feb 2016)

I've never been 'over-charged' for a repair, in fact, I've never been charged for any repair from Apple, ever, nor even been charged for replacement of a device, ever. Why? Applecare. If you don't care enough to protect your device, what gives you the right to cry about it when something goes wrong?

posted on 06 Feb 2016, 05:48 13

44. Macready (Posts: 952; Member since: 08 Dec 2014)

Cool story but you already paid through it with that "insurance" and in most places Apple still charges $129 for "service" on top of that for the current iPhone if you have to have it fixed or replaced.

posted on 06 Feb 2016, 13:38

69. podboq (Posts: 7; Member since: 06 Feb 2016)

It's $99 for the Applecare for iPhones... I should've specified that the AC for iPhone is a different animal than the product of the same name for Mac computers. So, I buy an iPhone model 6+ with 128GB for like $900 or so, over two years, pay whatever the price is for Applecare for iPhones, something like $100, then over the course of two years, if I stomp the s**t out of my iPhone, or drop it in s**t in the toilet, I can get a brand new $900 phone for $100 out of pocket, at the time. I can't say that that's a bad deal... really. And if ya'll don't like it so much, seriously, stop buying Apple products. And if you're Fandroids, why are you here on an Apple article anyway, sadistic much?

posted on 09 Feb 2016, 14:32

92. TechieXP1969 (limited) (Posts: 10115; Member since: 25 Sep 2013)

Just because you are willign topay it, doesn't mean you arent being overcharged.

You are a dummy.

Let me show you. A Simple display replacement on an iPad. The original part of the display I can buy online for roughly $50 or less and pay $50 to have it installed.

Same repair by Apple? 1.5 times as much.

posted on 06 Feb 2016, 07:29

50. MSi_GS70 (unregistered)

same like plenty chinese makes fake cable chargers or wall chargers and they don't work..
The wide ring of apple third party is shrinking and shrinking and no one be allowed do anything for iphone ! ..
There will be no headphones no , batteries , no cables , chargers , nothing..
The repair will be then not worth as e.g screen for iphone 6 will be like over 100 so they can piss right off.
Apple destroying themselves and will end up like SONY ..
What happened to sony is Apple responsible !!!

posted on 06 Feb 2016, 09:17 1

60. sissy246 (Posts: 994; Member since: 04 Mar 2015)

They do that so they can charge 3 times more for repairs.

posted on 05 Feb 2016, 22:42 1

2. cripton805 (Posts: 1440; Member since: 18 Mar 2012)

Seems legit.

posted on 06 Feb 2016, 00:18 7

16. AlikMalix (Posts: 5836; Member since: 16 Jul 2014)

I'm thinking of another scenario:

Breaking News: "Repair shops and thrives figured out that replacing a fingerprint sensor or cable allowed them to set their own fingerprint to access a stolen phone - users data is exposed. "

Apple haters: "Apple should have had the stolen phones desabled if repair shops or thieves used unothoriaed repair parts".

Either way Apple looses huh?

posted on 06 Feb 2016, 01:49 13

30. vincelongman (Posts: 4425; Member since: 10 Feb 2013)

Apple could just disable the fingerprint reader
Users already have a PIN set up as backup, just as secure (if not more)

Then send a message saying please take your iPhone to an official Apple certified repair center for them to fix for security reasons

Bricking their $650+ iPhone is too far IMO

posted on 06 Feb 2016, 02:39

33. podboq (Posts: 7; Member since: 06 Feb 2016)

There's an idea. But it's not out of the realm of possibility that someone who's replaced the fingerprint sensor also might have a pin-breaker... That's common tech these days, been around at least since Terminator: 2 :D Eaaasy money...

posted on 06 Feb 2016, 05:24 1

42. vincelongman (Posts: 4425; Member since: 10 Feb 2013)

A pin-breaker?

How would that work?
They would have to sneak the code into iOS

If they could somehow sneak a pin-breaker into iOS, they would sneak in malware and disable updates

Extremely unlikely, if not impossible

posted on 06 Feb 2016, 03:11 11

35. meanestgenius (Posts: 11548; Member since: 28 May 2014)

Seriously Alik, Apple should not have a "kill switch" built into their very expensive phones because you decide to get it repaired form some place "not authorized" by Apple. That's just ridiculous.

posted on 06 Feb 2016, 17:08

75. lolatfailphones (Posts: 203; Member since: 08 Apr 2013)

What's ridiculous is your love for BlackBerry

posted on 08 Feb 2016, 03:39

85. meanestgenius (Posts: 11548; Member since: 28 May 2014)

What's even more ridiculous is the way you just hopped on my sack over one topic that has absolutely nothing to do with the conversation at hand. But enjoy the ride!

posted on 06 Feb 2016, 03:21 15

37. RebelwithoutaClue (Posts: 2889; Member since: 05 Apr 2013)

If replacing the fingerprint sensor would enable someone to use a different fingerprint, that would be Apples fault. The fingerprint is stored in an encrypted chip on the motherboard. So it wouldn't change with a different fingerprint sensor.
Also bricking it beyond repair, even Apple can't fix this, is way too much

posted on 06 Feb 2016, 05:53 6

45. Macready (Posts: 952; Member since: 08 Dec 2014)

How does your post adress the broken screen resulting in the same error?
Or the lack of authorized shops in many areas?
Or the fact that they could simply deactivate TouchID instead and do that with a clear warning and reason mentioned?
Or most importantly, the lack of communication before that update in general regarding the risks above?

Oh wait. It didn't. It was too apologetic to cover those issues. Because your support was required in these rough times. Poor Apple can't win, boohoo.

posted on 06 Feb 2016, 08:30 3

52. joey_sfb (Posts: 5741; Member since: 29 Mar 2012)

AlikMalix, Apple did this out of the kindness of their heart. Did you hear yourself?

I am a long time Mac user and are still one. What ever s**t thing Apple do is to protect their bottom line just accept that and move along. I learn my lesson when I install a larger faater more expensive non-Apple HDD into my Macbook Pro and get this;


posted on 06 Feb 2016, 09:02 3

58. xondk (Posts: 1388; Member since: 25 Mar 2014)

I hope you do realize the weirdness in your statement.

It is quite easy to check if the hardware you have is modified, if it is modified then disable it/warn user, problem solved?

The fact that Apple can detect that parts have been replaced with other parts (that at least in those repair shops I know) are purchased as original parts, and as such are not modified, means they can check a serial or similar and go "you don't belong in this device" and boom brick phone, means they already have something like this.

This move sounds to be entirely out of greed, because parts themselves are very cheap, it is the labour to replace those parts that is expensive, and non apple repair shops are significantly cheaper then apple repair shops, but a lot.

posted on 06 Feb 2016, 12:23

66. AlikMalix (Posts: 5836; Member since: 16 Jul 2014)

Don't cut my head off everyone, all I'm doing with my posts is adding an opposite view to the Apple hate bandwagon that cos it's of 70% people here. Just balancing it out. Read my other posts on the matter and you'll see that I frankly think Apple is at fault and there should be a lawsuit. But tell me my post above wouldn't be true if that happened?

posted on 06 Feb 2016, 20:05

77. joey_sfb (Posts: 5741; Member since: 29 Mar 2012)

I don't hate apple they are running a tight ship just be aware of what you are getting into. I have to rma my 3 weeks ago new hdd with a wear rate of over 40% compare to apple 14 months hdd wear rate of 1%.

This happen before iPhone reign. Apple also admit in court case that they delete song from iPod that are not purchase via apple iTune store.

I like most of apple design and was a big fan just can't stand the way apple treat me their user.

posted on 09 Feb 2016, 14:48

94. TechieXP1969 (limited) (Posts: 10115; Member since: 25 Sep 2013)

Someone shoudl cut your head off. It's not doing you any good, considering what you said above.

posted on 06 Feb 2016, 14:31 1

71. Awalker (Posts: 1498; Member since: 15 Aug 2013)

How does the repair shop get ahold of the device after they've given it back to the customer?

posted on 09 Feb 2016, 14:43

93. TechieXP1969 (limited) (Posts: 10115; Member since: 25 Sep 2013)

If teh fingerprint reader doesnt use the right cable, then disable the sensor. You dont have to brick the phone.

Let me show you again just how ignorant you are.

You car manufacturer says, use only 87 octane gas, but you decide to use premium which is still unleaded fuel, but your car permanently stops working.

Or you unlock GSM phone which was on ATT, you move to T-mobile and insert their SIM, and your phone "errors" out and bricks.

The fingerprint reader and Appel Pay could be disabled.

Let me give a better example. If you root a Samsung device that ahs Samsung Pay on it, the device will disabled Samsung Pay PERMANENTLY...but the device itself still works. You don't lose any files, you don't lose any data and you don't lose your phone.

The fact you arent even speaking again this and tryign to find some stupid ass loophole for Apple, just shows what leanghts you ignorant fanboys will go through to justify stuff Apple does.

You all deserve every bad thing they do to you because you all are simply ignorant stupid morons.

if Samsung did this you hypocrites would be all over it. But as per usual its Apple.

Samsung doesn't force me to repair my device at Samsung only other tan possibly voiding my warranty. But I haven't had an issue. If my phone breaks, I simply pay the deductible and just get it replaced. Its usually cheaper than a repair unless I could due it myself back in the old days. Now that I work in a re[air shop this isn't an issue.

FYI - Rooting a device with Samsung Knox/Pay will trip Knox, it will disable Samsung Pay permanently andit cant be fix by putting the firmware back. But ti doesn't brick your phone. All functions that dont require Samsung Pay/Knox all still work.

With Apple's crappy phone? A simple repair makes it a brick. HAHA!
That's what you fools get. Keep loving Apple, keep buying their booby-trapped overpriced garbage and you get exactly what you deserve.

if Samsung tried such they woudl already be sued and I woudl be suing them if it happened to me without warning and I'd move from their brand just like I did Apple.

You shoudl be speaking against this. But no, you just bend over just like the rest and let Cook and Company keep tap dancing on your @$$ over and over.

posted on 05 Feb 2016, 22:43 20

3. WillieFDiaz (Posts: 118; Member since: 22 Dec 2010)

Fantastic, that's one more reason to NOT buy Apple products. Purposeful obsolescence and forcing an otherwise perfectly fine phone to not work. First off, its MY phone, not Apple's, so if I want my data floating around, shouldnt that be my decision? Second, Apple can buy my device off me if that happens or replace it freely. For setting a kill switch for repairs, a major discount should be set, as in a replacement should be free.

posted on 05 Feb 2016, 23:02 19

9. ibend (Posts: 4581; Member since: 30 Sep 2014)

and congrats to everyone that get error 53..
now you are one step closer to android

posted on 06 Feb 2016, 00:21 5

18. AlikMalix (Posts: 5836; Member since: 16 Jul 2014)

One step closer to stop trusting illegitimate or unothorised shops from charging you to repair your phones using parts from stolen phones or third party knockoffs.

posted on 06 Feb 2016, 00:48 16

23. VZWuser76 (Posts: 4185; Member since: 04 Mar 2010)

How do you know that they're using parts from stolen phones or third party knockoffs? Where I used to live, there was a shop that did repairs on phones and had been doing it since before the iPhone was even around. They bought people's damaged phones or bought the parts from suppliers.

The problem here isn't that the parts they were using were bad or stolen. In an article on another site, when repairs were made through Apple, they used a process were the tech would essentially reauthorize the handset so this error wouldn't occur, similar to how software has a digital signature. Because these shops don't have access to that, the update bricked the devices. However, why is there no way to recover the user's content if they send one of these devices into Apple? The user could provide proof that it is in fact their device and the device could be restored. Sure, there is a security angle as well, but for Apple to knowingly push an update that would brick both stolen AND legitimate devices without any warning is a big problem.

posted on 06 Feb 2016, 01:35 16

29. Astonvan (Posts: 237; Member since: 14 Aug 2015)

People like you are encouraging apple to do bullsh*t like this.

Well done man.

posted on 06 Feb 2016, 09:42 5

61. MrElectrifyer (Posts: 2934; Member since: 21 Oct 2014)

You're sounding very shortsighted and arrogant at this moment. Watch the following detailed YouTube video and get a clue of what apple is doing:


TLDR: Same old tactics to separate fools from their money. A repair task that costs a meh $2 in parts being charged to fools for $750. People like you keep encouraging such BS.

posted on 06 Feb 2016, 20:11 2

78. iushnt (Posts: 1687; Member since: 06 Feb 2013)

Anyways, apple shouldn't brick any working phone. People might have many reasons to perform third party repairs. I don't think you should show your fanboyism here Alik.

posted on 06 Feb 2016, 02:43

34. podboq (Posts: 7; Member since: 06 Feb 2016)

Forced obsolescence, my 1998 PowerMac still functions perfectly well on the last OS that it could run without too much trouble. What's Apple, or any tech company, supposed to do, keep servicing every product ever made? All of my Apple products, from both my PowerMacs, to the 98 model iMac, all my iPods and obsolete iPhones still work perfectly well.

Having anyone but authorized service personnel work on anything has always voided the warranty of any company. Why are you picking on Apple for that when all companies are 'guilty' of it?

posted on 06 Feb 2016, 08:37 3

53. VZWuser76 (Posts: 4185; Member since: 04 Mar 2010)

This isn't about warranty or having to endlessly support a device. This is about sending an update out that kills a device if you didn't have it repaired through Apple. I know my warranty is void when going outside official channels, but I can still use it no with no issues after the repairs. In this case they can't.

And we're not talking about an 18 year old device here either, we're talking about devices that are right at a year and a half old. Big difference especially when you guys tout how long Apple supports it's devices for.

posted on 06 Feb 2016, 09:08

59. xondk (Posts: 1388; Member since: 25 Mar 2014)

Nope, once it is out of support/warranty they have no obligations and they can move on to new products? if it keeps working, great? if it doesn't, get a new one?

Making it so that your product WILL stop working is at least to me, disgusting behaviour, if i'm perfectly happy with a very old product, then that shouldn't be a problem, they were already paid for it. If a producer creates a thing that disables my product only because they want me to get a new, I most certainly am not going to buy their product again.

posted on 06 Feb 2016, 13:49

70. podboq (Posts: 7; Member since: 06 Feb 2016)

'If a producer creates a thing that disables my product only because they want me to get a new...'

Far as I know, Apple has never done such a thing.

And to VZWuser76, it's not about products not getting fixed directly through Apple, it's about the products not being fixed through Apple-authorized repair shops with Apple-certified parts. If either criteria isn't met, sure, the phone's gonna get bricked. Why? Make up any reason ya want to, ya'll are great at that, really you are. Just fabu!

posted on 06 Feb 2016, 20:52

79. VZWuser76 (Posts: 4185; Member since: 04 Mar 2010)

You do realize that Apple stores (even authorized repair shops) aren't everywhere, and most people don't have a fallback phone to rely on if they send in their device to Apple. And that's the scenario in the US, the situation is most likely far worse in the rest of the world. So they're either out their device for a week or more, or in this case, permanently.

If they're worried about security and theft, I posted several potential solutions in comment 65 after I had thought about the issue for a few hours, one though inconvenient would at least not brick the device permanently, and the other is a solution that could be handled by the customer while still making it useless to thieves.

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