Hundreds of iPhone X owners can't answer incoming calls (sometimes), Apple is looking into the issue

Hundreds of iPhone X owners can't answer incoming calls (sometimes), Apple is looking into the issue
A seemingly growing number of Apple iPhone X owners are complaining about the fact that they can't properly use the device as a phone. More exactly, some users are reporting that, at times, they can not answer incoming calls. 

The issue arises because the screen of the iPhone X sometimes wakes up 6 to 10 seconds after a call comes in - thus, the user is unable to access the virtual Accept and Decline buttons, while the caller is probably wondering why he/she is being ignored. As of today, February 4, almost 800 iPhone X users have signaled this problem (or variations of it) over at Apple's official support forum. The incoming call bug, if we can call it that, was first spotted in December, and resetting the software doesn't make it go away.  

According to The Financial Times, Apple is investigating this unexpected bug, but, for now, it can't say what's causing it, and neither when it'll be able to fix it. Hopefully, the problem won't spread, and Apple manages to resolve it quickly. This is certainly not the kind of issue the company wants its most expensive phone to date to have, even if it affects a small percentage of the total number of users.

If you own an iPhone X, is everything OK with it when you're getting incoming calls?

sources: Apple support forum, Financial Times (registration required) 

Related phones

iPhone X
  • Display 5.8" 1125 x 2436 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A11 Bionic, Hexa-core, 2390 MHz
  • Storage 256 GB
  • Battery 2716 mAh(21h 3G talk time)

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62 Comments

1. afrohoxha

Posts: 254; Member since: Mar 13, 2014

Apple, always puts its customers in front. For this particular feature, Apple is using advanced unique sofisticated AI AR XR to predict unwanted callers and ignore them when calling.

30. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

People like apple because it just works, they sure do have a lot of major issues.

3. darkkjedii

Posts: 31029; Member since: Feb 05, 2011

I didn't have this issue with my 2 X units, but there have been a few updates since then. Apple needs to lock down, and send out one good fix it all update, and chill with the here and there fixes and patches, that fix this, but break that. People are paying good money Apple, give what they're paying for. As iOS gets more advanced (adopts more android/TouchWiz features, it seems to get more problematic. I'm not hating, but damn, it's just there to see.

4. lyndon420

Posts: 6785; Member since: Jul 11, 2012

Maybe try using a passcode instead of your face?

6. makatijules

Posts: 835; Member since: Dec 11, 2017

The problem is Face ID causes a delay in the display waking so you can actually answer the call. It's the same delay you get when you have notifications that don't show until you unlock the device. When I call my mom, it takes her a long time to answer or she can't. She says she sees the phone ringing, but is unable to answer because the screen is black and Face ID isn't unlocking right away. So I told her to turn off Face ID and just use her pin. On Android, even if your phone is locked, you can immediately still answer the phone. But on iOS you have to unlock it first. Phone call screen on an incoming call should take priority locked or not. You should only have tonunloxk on outgoing calls, it incoming. The reason should be, in case a phone is lost and found and is calling the phone from another phone, it can still be answered even without a pin or FP.

23. apple-rulz

Posts: 2112; Member since: Dec 27, 2016

“But on iOS you have to unlock it first.”. Not true, you just slide to answer the call, not unlock the phone.

24. meanestgenius

Posts: 22033; Member since: May 28, 2014

“On Android, even if your phone is locked, you can immediately still answer the phone. But on iOS you have to unlock it first.” That’s absolutely FALSE. You do not have to unlock your iPhone to answer an incoming call. You “slide to answer” an incoming call on iOS, and the same is done on Android handsets like my BlackBerry KEYᵒⁿᵉ.

43. makatijules

Posts: 835; Member since: Dec 11, 2017

On the X you do need to u lock it first if youbarebusing Face ID. If you don't u lock it first, you won't be able to answer the call right away. I never saidnitvwas true of all iPhones. I am talking about the one in question. She you have AN x and it rings and your phone is locked and the screen is off, the phone will ring several times before the screen wakes up so you can answer the call. But if you pick it up with Face ID on, the screen will immediately wake up and then you can answer. I never said every iPhone. I am talking about the one being talked about. Maybe you should get an X and you will see. Also it doesn't happen all the time. For example, if you had just put the phone down and it happens tp.ring, because Face ID hasn't kicked in, the screen will awaken and you can immediately answer. But if Face ID locks yes you can answer the phone, once the screen actually wakes up. It should in fact wake up on the very first ring and it does not. That is problem. Which is why did if you unlock it first you can answer right away. It does affect the phone in question. I did not mean ALL iPhone nor did I say that. I said on iOS. And it is true because won iOS 1q.on the X, his is an issue. The 8 does not have this problem. Or maybe I should have been more specific. But I shouldn't have too since the only phone we are talking about is the X.

54. meanestgenius

Posts: 22033; Member since: May 28, 2014

You said, and I quote, “But on iOS you have to unlock it first.” iOS isn’t exclusive to the iPhone X, it’s used on ALL iPhones and iPads. So YES, going by your initial comment, you were referring to all iPhones. You’re just backtracking now because you’ve been corrected. I’m really beginning to think that you’ve never used an iOS device in your life with the amount of false information you put in your comments about them, only to backtrack and make excuses when you’re constantly corrected. Just admit that you made an error and move on, as opposed to trying to make up excuses.

56. darkkjedii

Posts: 31029; Member since: Feb 05, 2011

No you don't. You simply answer.

59. midan

Posts: 2854; Member since: Oct 09, 2017

´"She you have AN x and it rings and your phone is locked and the screen is off, the phone will ring several times before the screen wakes up so you can answer the call." where are you pulling these? :D screen goes on right away when you hear the alarm sound first time. "It should in fact wake up on the very first ring and it does not. That is problem." yes with X it wakes up on the very first ring

37. Sammy_DEVIL737

Posts: 1529; Member since: Nov 28, 2016

"On Android, even if your phone is locked, you can immediately still answer the phone. But on iOS you have to unlock it first." From where dafuq did you bought this logic?? I guess you never touched a single iOS handset though claiming in your hundreds of comments that you own a Apple device but you still hate them.

58. midan

Posts: 2854; Member since: Oct 09, 2017

"The problem is Face ID causes a delay in the display waking so you can actually answer the call." And again you are spreading false information. Face ID doesn't have anything to do with waking the display. "On Android, even if your phone is locked, you can immediately still answer the phone. But on iOS you have to unlock it first." haha, do some actually research sometimes? :) of course you don't have to unlock your phone.

7. SIGPRO

Posts: 2817; Member since: Oct 03, 2012

Iphones they keep getting better and better.....

9. Sleeplessmedal

Posts: 31; Member since: Feb 02, 2018

Death of the iphone era begins

14. darkkjedii

Posts: 31029; Member since: Feb 05, 2011

I highly doubt you believe that, and are just posting that for likes.

44. makatijules

Posts: 835; Member since: Dec 11, 2017

Why? All phones have problems. I've ne we seen a phone that didn't have a problem. Some just have more or less. But what it does prove is Apple have 100% control over the hardware and software provides zero benefit over OEMS who are using someone else's software Since the iPhone 5, Apple has been having more problems from one model, than OEMs are having who make multiple phones. IPhone 6 has a 26% failure rate. That means out of the 220M sold over 2 models in luring the 6S, a quarter of them were garbage. That means they had more phones fail, than how many phones many OEMs sell in a year. It took all models Samsung make to hit 44%. Yet the highest failed model was 7%. Shouldn't premium phones have a singlw.disgit failure rate? Especially if you only make one phone?

47. rouyal

Posts: 1582; Member since: Jan 05, 2018

No, it means iPhones are scrutinized more. Held to a higher standard. On android, the usual response is a shoulder shrug and learn to live with the issue. Trust me, there are plenty of issues with all android phones, but the world is so used to their ‘quirks’ it’s become the norm. In fact, I just learned about a common issue with the Note 8, where if you run the battery down it won’t charge. You have to jump start it to get it working again.

11. sirohunter

Posts: 199; Member since: Sep 23, 2017

Yeah mine has a particular bug, where I can't hang up a call immediately, the screen just stays black unresponsive, until the other person hangs up then it reacts :/

19. cmdacos

Posts: 4196; Member since: Nov 01, 2016

Sounds like fun...

20. kevin007in

Posts: 327; Member since: Oct 28, 2015

anything new?? just One of X 's problems... I am counting.........

21. Tipus

Posts: 868; Member since: Sep 30, 2016

Great phone, buggy iOS

22. meanestgenius

Posts: 22033; Member since: May 28, 2014

Damn Apple...for the amount of money that people are paying for the iPhone X, it should not be having a problem like this. This is supposed to be a premium device. I’m beginning to wonder if the software on the X is a bit different from the software on the 8/8 Plus. I’m so glad that I bought the iPhone 8 Plus as opposed to the iPhone X, and here I was wondering if I made the wrong choice in iPhones. Just get this fixed ASAP, and step it up in the QC department concerning your software Apple, to avoid having these problems in the future.

32. someguy2261

Posts: 257; Member since: Feb 12, 2016

Just throw it in the garbage already and get a real phone like note 8

33. kiko007

Posts: 7493; Member since: Feb 17, 2016

The Note 8 is garbage for my specific needs. Even if the X didn't exist, I wouldn't buy that phone. I'd get a Pixel 2 XL or HTC U11+... Note wouldn't be in the running. Different strokes for different folks.

45. makatijules

Posts: 835; Member since: Dec 11, 2017

Other than the pen, how is the Note any different from any other Android phone. Oh wait I know. Problem number 1 it's a Samsung. Problem number 2 is touchwiz. I actually doubt you would use an Android phone from any OEM as much as you bash them. After all thts exactly what you say about people who bash Apple. Well according to.you and the Kiko cult. But along your lines, the original Nexus was the best Google phone ever made IMO. Every Google phone since has been trash and I would rather own an IPhone than any phone that is made by Google. For me ANY Android phone that runs Vanilla Android is trash. I prefer HTC Sense or Samsung Touchwiz. If I didn't have those 2 as a choice, then I would surely stick with an iPhone. But I am open to using a phone wit MIUI and I want the Mate 10 Pro Porsche Designed.

49. mclaren113

Posts: 53; Member since: Dec 12, 2017

iPod X

50. japkoslav

Posts: 1505; Member since: Feb 19, 2017

Another day another Pixel 2 issue ... Wait what? :D iPhone X is joining the ride? Welcome aboard, we will have so much fun.

51. CQuine unregistered

You know.. I am starting to think that Apple is actually fabricating all these issues with their phones to create the illusion that they have the best after sales and updates. I have never seen a premium phone give as much issues as iPhones to be honest. I owned an iPhone SE for a while before someone broke in and stole it. To an extend I am actually glad it is gone.............

53. Predator1701

Posts: 130; Member since: Oct 28, 2014

Just ordered my new iPhone X. Hope everything will be OK. And my old S8 is going to my wife. Because it's a overbloted phone for girls still stuck on older version of android.

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