Apple offers free repair to fix a serious issue on a "small percentage" of iPhone 7 units

Apple offers free repair to fix a serious issue on a
Apple is now offering free repairs to those with an iPhone 7 suffering from a pretty serious glitch. A component failure found on a "small percentage" of units is making it appear as though the device is not connected to a cellular network when in truth, it really is. Apple said that those units suffering from this problem were sold from September 2016 to February 2018 (that is this month, by the way) in the U.S., China, Hong Kong, Japan and Macau.

Those who already paid for a repair to fix this matter will be reimbursed by the company. This happens to be the fourth component replacement program offered by Apple for the iPhone since 2015.  Certain model numbers in different countries are eligible for the component replacement:

  • China-Model numbers A1660, A1780
  • Hong Kong-Model number A1660
  • Macao-Model number A1660
  • U.S. (includes Puerto Rico and U.S. Virgin Islands)-Model number A 1660
  • Japan-Model number A1779

If the model number on your Apple iPhone 7 matches one of the numbers listed for the country where you bought your handset, you need to contact an Apple Authorized Service Provider, an Apple Retail Store, or Apple Technical Support. You can find the locations near you, and the phone number to call for an appointment, by clicking on the sourcelink.



source: Apple

Related phones

iPhone 7
  • Display 4.7" 750 x 1334 pixels
  • Camera 12 MP / 7 MP front
  • Processor Apple A10 Fusion, Quad-core, 2340 MHz
  • Storage 256 GB
  • Battery 1960 mAh(14h 3G talk time)

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26 Comments

2. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

After two years I hope its a cash reimbursement and not store credit.

3. stewbag

Posts: 11; Member since: Mar 07, 2017

Small number?? I see this issue all day every day.

6. WakaFlakaD

Posts: 575; Member since: Apr 30, 2011

I had seen it TOO often on iPhone 7. It's been this way since it came out.

8. matistight

Posts: 912; Member since: May 13, 2009

It's cause you have sprint

9. matistight

Posts: 912; Member since: May 13, 2009

They also forgot to add the headset jack too!

10. makatijules

Posts: 835; Member since: Dec 11, 2017

A small number? But it's effecting phones in 5 different countries. Surely not a small number. Apple sells millions of phones in the US alone. That means thousands will have this problem. Which is not a small number. Amazing the terminology used for Apple.

11. SaRPeR

Posts: 137; Member since: Mar 02, 2017

I wouldn't accept just repairs. Customers should get replacement units or full refund.

17. palmguy

Posts: 955; Member since: Mar 22, 2011

Annnd the Apple train keeps rolling along. What else in 2018? The X starts catching fire?

18. cmdacos

Posts: 3819; Member since: Nov 01, 2016

I will never notice seeing as I don't take my work iPhone 7 out of my bag except to charge it every couple months...

22. rouyal

Posts: 1566; Member since: Jan 05, 2018

If it was an android manuf they would just brush the issue aside. Good for Apple recognizing the issue and issuing a real fix.

24. mootu

Posts: 1376; Member since: Mar 16, 2017

You mean like the battery issue where they recalled all phones to fit a new cell for free. Oh that's right they didn't,they installed throttling software against the owners consent to slow down devices. They then outright lie about it till they were 100% busted and then claim to have given customers a new feature.

27. rouyal

Posts: 1566; Member since: Jan 05, 2018

No I mean a battery issue that caused explosions, injuries, and burned peoples vehicles and homes down. Then when the company was found trying to sweep the issue under the rug, they issued a recall to replace the batteries, and they still kept exploding. That caused said company to discontinue and recall the phones by severely gimping them. I mean, you wanna talk about battery issues, right? LOL! I was talking about Samsung and the Note 7, in case you couldn’t figure it out. ...And Apple didn’t have a battery issue on the iPhones, they had the limitation enabled for batteries that were degraded to a certain degree by normal use over time, not a defect. Might want to get your facts straight next time, you might fool some of these kids on here, but not me.

26. makatijules

Posts: 835; Member since: Dec 11, 2017

The iPhone 7 is only a year old. Apple "premium" overpriced disposable iPhones. There are people still using Android phones that came out way back before the Galaxy S3 with zero issues. Outdated, but still working. My S3 and S4 are still in mint condition, while my old iPhone 4 looks like a scratched up piece if garbage. I'm surprised it even still boots up. The battery life is gone as it last just 5 hours while my Galaxies from The same era all still last a work day. Samsung simply makes better devices, the numbers say that without question. Worse offending phone has a 7% failure rate while all the 6, 6S and 7s combine have a 62% failure rate.

29. Ninetysix

Posts: 2933; Member since: Oct 08, 2012

32. makatijules

Posts: 835; Member since: Dec 11, 2017

Why? Don't you have Google. PhoneArena even posted it. As of Q4 2016, iOS devices has a failure rate of 62%. https://www.cultofmac.com/469989/iphones-high-failure-rate-makes-android-reliable/ https://dazeinfo.com/2017/05/22/failure-rate-iphone-7-iphone-7-plus-apple/ http://bgr.com/2017/02/28/iphone-v-android-performance-failure-rates/ In fact, according to the article PA posted, all of Samsung devices combined, which is over 50 models, had a 44% combined failure rate, while Apple with just 3 models reach 62%. Here is the PA article. But notice you didn't post b3cause you know you would have been bashed with facts http://bgr.com/2017/02/28/iphone-v-android-performance-failure-rates/ As I stated Samsung worse device was the S7 at 7% That means ALL of those cheap phones they make you all like to bash, last longer than ANY iPhone model ever made.to date.

33. Ninetysix

Posts: 2933; Member since: Oct 08, 2012

They all use the same source. Blancco. Stop posting 2016 data from the same source.

34. makatijules

Posts: 835; Member since: Dec 11, 2017

They all used the same source. So what! Lastbi check that is how news works. One news releases the story and others follow. You asked for a link showing you wait I said. I gave it wht you ask. Yet you still have a problem with it. The problem is you thought I was lying and I get against proved you wrong. But I can say, though I have owned o my the 4, 4S, 7 and X; outside of app crashes a d r hem breaking so easily; I have never had an issue with any I owned. The problem here is simply. The iPhone is a high end mid ranged phone according to today's standard and Apple charges a higher than premium price. For what they charge their products should be far better nd needs problematic than others. The fact is they have never been I know because I've been. Their from day one. Even .y original Apple II which I still have using BASIC written by Microsoft, is a buggy system. They make cool eye catching products. But they seemed to be designed to fail. And ow we have proof that it is intentional. Even Cris Rick said we k ow car companies can make cars where the bumper won't fall off. They can buy they won't because the money is in the comeback. How does a drug dealer make his money? On the comeback. If product never broke, why would you ever need to buy a other?

35. Ninetysix

Posts: 2933; Member since: Oct 08, 2012

My link is the latest report from Blancco. Did you read it? Any takeaways from it? Here are some. Android devices struggled to keep pace with the performance of iPhones. In fact, Android devices had a failure rate worldwide of 25 percent – that is more than double the failure rate of iOS devices (12 percent), according to the Q2 2017 State of Mobile Device Performance and Health report released by Blancco Technology Group More specifically, Samsung was one of the top manufacturers with the highest failure rate. In fact, the failure rate for Samsung devices overall was 61 percent in Q2 2017, followed by LG (11 percent), Sony (6 percent), ZTE (5 percent), Sharp (3 percent) and Kyocera (2 percent)

28. xfire99

Posts: 1205; Member since: Mar 14, 2012

No reminders about iPhone 6/6S whatever models more battery problem? Since this are 3-4 "batchs small" issues for recalls. You love to reminds Note 7 battery problem on damn every article about battery or catching fire problem. Apple get a free pass?

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