Xperia Z1 frame bending for no reason, claim users

Xperia Z1 frame bending for no reason, claim users
Sony might be getting into the business of bendable smartphones before Samsung or LG, it seems, as a bunch of users are reporting that the metal frame of the flagship Xperia Z1 handset has allegedly bent for no reason, leaving their phone in the state that can be observed in the pictures below. The circumstances vary, but some common theme seems to be heat (from leaving it on the wireless charging dock to using it in the African sun).

Now, there's no way to confirm whether the "bent" effect wasn't also a result from sitting on the phone while in your back pocket, which happens too many times when out on the town, than people care to admit, but it's an interesting phenomenon to observe nonetheless. 

We've had no such problems after perusing our office unit for a couple of weeks already in various conditions, and have been thorough fans of the premium feel that the metal and glass design leaves in the eye (and hand) of the beholder. Have you experienced something similar to the situations below with your own Xperia Z1 unit?


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Xperia Z1
  • Display 5.0 inches
    1920 x 1080 pixels
  • Camera 20.7 MP (Single camera)
    2 MP front
  • Hardware Qualcomm Snapdragon 800, 2GB RAM
  • Storage 16GB, microSDXC
  • Battery 3000 mAh
  • OS Android 5.1 Lollipop

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51 Comments

53. billybremner04

Posts: 1; Member since: Jun 15, 2015

I bought this phone and it really did bend on its own. I sent it back and they charged me $150 to replace it. They were insisting I had bent it myself and didn't mention it could possibly be their faulty product. True. I don't care about bashing Sony but if they have a faulty product and don't take responsibility, they will bash themselves.

52. Penno

Posts: 1; Member since: Nov 13, 2014

I too have a bent Sony Xperia Z1 Compact. I took my phone in the pool and it got water damage. I had no idea that the phone was bent and if I was aware that they are so susceptible to bending I would never have purchased it in the first place. Furthermore the customer service has been the worst customer service I have ever known. I sent my phone in on the 28th August and only heard back today from the escalation team. I am going to take legal advice to recovering my costs.

51. septronic

Posts: 2; Member since: Oct 13, 2014

The full transcript cannot be uploaded, but if anyone can help, I will be happy to provide the full details. Many thanks

50. septronic

Posts: 2; Member since: Oct 13, 2014

It has happened to me as well. Sony has been so bad in dealing with the problem. They asked me to send the phone in, but my phone is used every day, and I cannot just send my phone in. They need to sort this out. The following is the transcript of my chat with a sony representative: ou have now been connected to an agent. Jonny: Hi sepandat, thank you for contacting Sony Xperia UK Chat Support. My name is Jonathan, please could I take your full name and email address? sepandat: Hi, my name is ''''Removed"", and my email address is """Removed" sepandat: I realised today that my phone is bent Jonny: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on? sepandat: It's a Sony Xperia Z1, within its first year warranty, and I would like to get it sorted sepandat: it's on Orange (EE) Jonny: Okay, would you like me to provide you with details on how to send your phone for repair? sepandat: Do you need the IMEI? Jonny: Yes we will sepandat: ''''''Removed Jonny: Thank you. I’d recommend you keep a copy of this IMEI number for your own reference. Jonny: To book your handset in for repair please visit the following link: Jonny: """"Link removed Jonny: You will then be asked to either login with or create a Sony Mobile account. If you do not already have an account you can create one alternatively you can sign in via Facebook or using Google+. sepandat: of course Jonny: Once your account has been created select Repair your device and you will be guided through the repair process. Jonny: Please ensure you read through all of the information which is provided as you go through this online. Jonny: I hope this information has been helpful to you. Is there anything else I can help you with in the mean time? sepandat: ok can we do it together, as I'm not very good at these things sepandat: so I'm at the page, and chose to login with my google + Jonny: We'd suggest opening a new chat if you did struggle with this. We wouldn't be able to keep a chat open for the duration of a booking. Sorry Sepandat. sepandat: of course, I am there but I can't arrange for a repait sepandat: repair Jonny: Can you go into more detail? sepandat: well I booked the repair, but it just says that the order is submitted. It doesn't tell me what to do sepandat: can you see my repair order? Jonny: You should have an email now. please check your Inbox. sepandat: yes I did. but I need to use my phone. I cannot be without a phone sepandat: it says I need to send it in. sepandat: I cannot send it in. It's within its warranty period so I don't see why I have to send it in. sepandat: Do you have a store in london so that I can take my device in? sepandat: I need to be able to use my phone Jonny: We wouldn't be able to offer you any other service as we don't have any stores Jonny: You could maybe get a loan phone from your po

49. rueleonheart

Posts: 20; Member since: Feb 24, 2014

No it's not the back pocket, its the side pocket of your jeans. If you sit and the phone is in your side pocket, it will press against the curve of your legs and the metal frame will bend. When you take it out your pocket, you wont immediately see the defect, not until you place it on a table.

48. ananya22

Posts: 93; Member since: Apr 23, 2012

i have an xperia z1 and have been using it for around 2 months and it has developed a slight bend by itself! this is a real issue and i'm sure there will be more cases soon as its not fake news. lets see what the sony centre people will say when i go there tomorrow. i'll post here if i manage to get it replaced

47. XCoder8

Posts: 1; Member since: Dec 17, 2013

Got mine since november and I had exposed this to temps less than 0 deg C and 47 deg C and nope, no bending at all. I make use of the dock charger since I got this phone and nope, no bending at all.

46. shadowwalker

Posts: 5; Member since: Dec 21, 2013

that's is just like wining the lottery a phone that bends on it self . just unbeleivable

45. Tsepz_GP

Posts: 1227; Member since: Apr 12, 2012

Waterproof, dust proof with a metal frame, yet it bends for no reason, so much for good build quality, lol.

44. deeson22

Posts: 4; Member since: Jan 06, 2014

All it is, is, somebody putting it in their back pocket and forgetting about it, then they sit down and bend it and then says, "oh, it has to be Sony's fault, poor build quality, that device internally is not getting to 1350 degrees and that's what it takes to melt Aluminum, for that phone to get to the temp. Of melting, it would be glowing Red and it would burn anything it touches, so no it is not doing it by itself, it has to be done with human hands, not a Sony defect,Thanks,,,,

42. John2014

Posts: 43; Member since: Jan 14, 2014

Plastic part melt before bend the aluminium body. Maybe inside the phone is massy! SONY got a lot of damage because of this. Many people believe this silly information.

41. Atlas

Posts: 158; Member since: Apr 15, 2012

Maybe they have the phone in their back pocket and are not smart enough not to take it out when sitting down.

39. Ronny666

Posts: 128; Member since: Jun 08, 2013

I think the user wanted to test to see if it is bend proof but got screwed. Just embarrassed Sony..

36. anleoflippy

Posts: 596; Member since: Jan 03, 2013

I just checked mine that I bought last November and it's still fine. Must be some defective devices. Come on, not all units are perfect. Other brands also have defective units.

34. EclipseGSX

Posts: 1778; Member since: Oct 18, 2011

It's a feature guys! It has a sensor that detects a table then bends for a better viewing angle

31. zunaidahmed

Posts: 1187; Member since: Dec 24, 2011

Guess phone bending is not apple patented yet, or they are gonna sue them because they patented 'bending' phones, haha

30. Astoni

Posts: 649; Member since: Sep 28, 2013

Just checked mine, nope no bending. but it's aluminium so it might :p. i hope they replace mine if so..

29. mitchger

Posts: 1; Member since: Jan 14, 2014

Oh yeah sure. First of all there's no such thing as charging the z1 wirelessly and secondly I'd confidentiality bet it's a fatty keeping the z1 in the wrong pocket.

26. rockindeepak

Posts: 1; Member since: Mar 28, 2013

May be the phone is from Australia..The heat is insane.

23. PorkyBurger

Posts: 585; Member since: May 18, 2013

Atleast, they don't need to buy Galaxy Round or G Flex anymore.

21. Smokin

Posts: 120; Member since: Oct 10, 2013

WOW! THIS IS MAGIC!! Their owner must have been high or drunk. Or paid by Samsung. lulz

17. xperiaDROID

Posts: 5629; Member since: Mar 08, 2013

So, they claim that their Z1 suddenly bends itself automatically when it's sitting on the table? :P Sigh...paid shills.

16. aranauser

Posts: 58; Member since: Jan 07, 2014

the same problem was reported by even xperia z users

15. kalalemuhammad

Posts: 13; Member since: Jan 14, 2014

By the way I am from Nigeria where I can't claim Sony warranty.

14. kalalemuhammad

Posts: 13; Member since: Jan 14, 2014

I owned an xperia z and it really bended suddenly on me and the glass cracked. I am now using HTC One and nexus 4.

13. PunyPoop

Posts: 752; Member since: Jan 18, 2013

from Xperia blog's comments kevinlow • 14 hours ago (I am an engineer) To debunk the heat argument: We can rule out heat and heat alone as the cause, because heat cannot permanently deform aluminium as long as it stays below melting point. Yes, below melting point things still deform, but they bounce back after the heat is removed, like the spring in your thermostat needle. Heating aluminium enough so that it is bendable by smaller forces than usual is also ruled out, because the amount of heat needed to do this is at the level of a blowtorch. The fact that the phone still works, and the undamaged plastic bits in the areas where the aluminium is bent show that this level of heat was not reached. So we can conclusively say that a force, not temperature, caused this deformation (forces can be external or internal). The only source of large internal forces in a smartphone that I am aware of is from failed Lithium ion batteries expanding. The pictures supplied clearly show that this is not the case, since there is no evidence of the phone bulging in the area where the battery is installed. This only leaves me to conclude that the most likely cause of the damage is from external forces, the sources of which I leave to your imagination.

32. deeson22

Posts: 4; Member since: Jan 06, 2014

Ah,? It does not take a blow torch to melt Aluminum,Aluminum will turn to liquid Aluminum at 1350* Degrees,And it depends on the Alloys in the Aluminum as to weather it will bend and stay with a certain amount of heat,(5052) Aluminum will bend with low heat,(6061) Aluminum will not bend with low heat,(6061) Will Break before it bends Because of the Greater amount of Titanium,Silica,and Magnisium,So unless you know the exact Grade of Aluminum that is used to build the Frame of the device you cannot determine the tinsile strenght,bending point,and breaking point....

38. shahrooz

Posts: 792; Member since: Sep 17, 2013

As far as I remember from "strength of materials" course, materials can have internal stress due to bad cooling in the first place. It may be the cause. It is not my field of study, just suggesting.

8. __0__

Posts: 242; Member since: Jan 07, 2014

But if you sit on it , the glass would probably crack

9. __0__

Posts: 242; Member since: Jan 07, 2014

Then again , aluminum phones aren't very durable ! Plastic FTW ! All my devices except my now broken iPod touch 4G are plastic http://m.technobuffalo.com/2013/10/07/iphone-5s-bends-just-like-the-iphone-5-early-adopters-report/

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