Xiaomi to start pick-up and drop-off service in certain Indian cities

Xiaomi to start pick-up and drop-off service in certain Indian cities
Xiaomi has begun a new home pick-up and drop-off service for parts of India. The upstart manufacturer will do this with devices in or out of warranty. The service is priced at the equivalent of $1.55 USD in Delhi/NCR and $1.80 USD in Mumbai for each device. Local taxes need to be added to these dollar amounts.

Apparently, Xiaomi is doing this to counter bad press it has received in the country from customers complaining about the company's after sales service. To arrange a pick-up or drop-off, those in the Indian cities covered by the new service need to call 1800-103-6268 to make an appointment. Devices repaired under warranty will be returned right to the owner's door after being repaired, in just 24 hours. Of course, more serious issues will require a longer time period. Xiaomi says that it is looking to expand the service across India.

Last month, Sprint said that it would be testing a service that would hand deliver new phone purchases to customers in the U.S. living in Kansas City, Miami and Chicago. Sprint drivers will also show new phone buyers how to work their new handsets, making this more than just a delivery service. Eventually, the U.S. carrier plans to offer this service coast-to-coast.


source: XiaomiIndia via Phonegyaan

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10 Comments

1. BobbyBuster

Posts: 854; Member since: Jan 13, 2015

It isn't free even during warranty period? What a ripoff!

2. joseanand

Posts: 27; Member since: Aug 14, 2014

this is for fuel charges (nothing to do with warranty). the amount is still low compared to the traveling money/time spent to the service center.

3. Ordinary

Posts: 2454; Member since: Apr 23, 2015

Dont bother replying to a tard he will never learn

5. neela_akaash

Posts: 1239; Member since: Aug 05, 2014

The charges are around $1.5 only. It wil cost you more if you go to the service center by yourself.

7. souvikroy1111

Posts: 16; Member since: Apr 27, 2014

$1.5 is very low for such a service but you can definitely go to service center and back home is less than $1 no matter how far your live...atleast in India :)

10. ShaikhJGI

Posts: 359; Member since: Jan 10, 2014

I am living in India and I wont agree with you. Today it takes more than $1 to reach anywhere in the city & come back. Not to mention the time in those heavy traffic and your strain :(

4. KhmerLoveKhmer

Posts: 149; Member since: May 26, 2015

Whoahahah you got new look.

6. Ashoaib

Posts: 3285; Member since: Nov 15, 2013

thats not bad... Xiaomi is on full throttle, ingenius idea to take care of the customers... Chinese are really bad in customer service. Atleast, xiaomi has taken a solid measure to cure this problem

8. Chuck007

Posts: 1410; Member since: Mar 02, 2014

That's pretty damn smart if you ask me. India's smartphone market is huge and they are capitalising on it.

9. SitiNurbaya0

Posts: 153; Member since: May 22, 2015

Mi 4i Mi 4i

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