Sprint to test program that hand delivers a new phone right to your house

Sprint to test program that hand delivers a new phone right to your house
A report in Monday's Wall Street Journal says that Sprint is going to be testing a new program that will have the carrier hand delivering new phones to subscribers. The program will originally be tested in Kansas City where the company has its headquarters. Later this month, the plan will be tested in Miami and Chicago. Eventually, hand delivery of new handsets will be available coast-to-coast.

Sprint subscribers in supported regions who have an upgrade available will be notified by email or text of this delivery option. This is a tactic used by current Sprint CEO Marcelo Claure when he ran several cellphone stores in the Boston area in the 1990's. By making these hand deliveries, the drivers would show the customers how to set-up and use their new handset.

Sprint is expected to have 5000 branded cars driven by independent drivers trained by the mobile operator. Phone buyers will be able to arrange a meeting with the driver at any convenient location. Drivers for Sprint will help customers with some of the problems they face when switching to a new phone. Some have difficulties using a new platform and need help setting up their email accounts, and learning how to transfer photos and other content.


Sprint has been trying hard to stay ahead of T-Mobile for the third spot among the major carriers in the U.S. With both operators expected to reveal Q1 earnings in weeks, T-Mobile could now be number three. Sprint lost millions of subscribers when it started building out its LTE pipeline. As a result, it has tried to win back subscribers by cutting Verizon and AT&T subscribers' bills in half, and has started a new Unlimited Plus plan that offers subscribers a free leased Samsung Galaxy S6 along with unlimited talk, text and data for $80 a month.

source: WSJ

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6 Comments

1. TheRequiem

Posts: 245; Member since: Mar 23, 2012

Sweet deal. This is a premium and convenient service

2. tigermcm

Posts: 861; Member since: Sep 02, 2009

bascially "apple's service" at any convenient location smaaaaaart

3. rallyguy

Posts: 620; Member since: Mar 13, 2012

How is this an Apple service? You can go to any carrier store and they will do this for you.

5. tigermcm

Posts: 861; Member since: Sep 02, 2009

really? other carriers meet you ANYwhere even your home and help you set up your phone? I had Sprint for 11yrs and um their phone customer service was better than customer service in the store. I say "apple service" because as much as i dont like apple their customer service at their stores is just awesome

4. engineer-1701d unregistered

great someone i can personally slap as the service sucks, i am leaving after 14 years on sprint. wednesday is the last day. they need to fire this new ceo just like dan and stop wasting money on ceo people no need softbank says fix all towers now and make it super fast no more slow .03mb lte spark speed

6. MyJobSux

Posts: 106; Member since: Apr 01, 2012

Great, how much more will they charge for this service? To stay a customer of Sprint and extend your contract 2yrs it costs the customer $36 if I remember correctly. Im waiting to see what happens with Google.I might jump ship, especially since their going away from the promise of unlimited data. Ill be honest, I dont know every fact that is going on right now but I just know as a consumer of the product.

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