Verizon's phantom $1.99 fee strikes again?

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Verizon's phantom $1.99 fee strikes again?
Remember how we reported about those mysterious $1.99 fees being billed to Verizon customers back in the summer? Apparently Big Red would automatically place those charges if you mistakenly activate the internet on your handset. Despite clicking the end button to terminate the session, the damage is already done with an automatic $1.99 charge hitting your monthly bill. Now it seems that a Verizon insider is aware about the incidents and how they refuse to prevent future problems because of the amount of money it generates for the number one wireless carrier. The same insider goes into how flip phones are designed to never get around being charged $1.99 – the up button on the directional pad would generally start a web connection. Thus incurring the automatic fee when a minimal 0.02 kilobytes of data being transferred despite quickly pressing the end button. So how about if you have one of those block features on your account and accidentally hit that same button? Sure it'll prevent even more data from being used, but the message you get on your phone stating that the service is blocked will still result in a $1.99 charge. The magnitude of this problem can be staggering when you factor in the 87 plus million customers on Verizon that can hit that button – possibly over $300 million per month in data revenue. For now, customers will have to sit back and wait to see if anything is done about this – so make sure to be fully aware of what you press on your phone.




1. bubbasixx

Posts: 30; Member since: Apr 09, 2008

Gee here's a surprise, PhoneArena jumping all over Verizon based on some insider.... Unless this insider's last name is McAdam then you are just spouting busy signals out your charge port. Phone Arena please just post facts. "flip phones are designed to never get around getting charged $1.99" - who are you trying to kid here? If you even think you are remotely smart about even the most basic cell phone you know that you can simply CHANGE THE SHORTCUT!!! Come on. Please pretend to have a clue about what you are writing about. And you could even try to be a little bit objective for a change.

2. cj100570

Posts: 204; Member since: May 12, 2009

Hey, apologist, take a seat! This is an issue and Verizon shouldn't be charging people for inadvertent key presses. And not everyone is tech savy enough to know how to change key bindings. Classice example, my 65 year old grandmother. She uses a basic cellphone and has no idea what the mobile web is but she's been charged for it because she hit the up key. I'm a VZ customer and love my service but right is right and wrong is wrong and VZ is wrong for not resolving this issue. Still being chatged when you have a block on the phone is BS!

5. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

It should be in your reference manual on how to change those so they don't do that. Every shortcut key can be changed to something else. Just look it up :-)

6. bubbasixx

Posts: 30; Member since: Apr 09, 2008

Here are some things for you to think about: If it's a basic cellphone then it probably does not have mobile web. If it does then help your grandmother and change the shortcut. Who says Verizon is not addressing this issue? This insider? Do you really believe this? Nowhere in their article does it say Verizon is charging people who have a block on their account.

8. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

I would like to point out that something like this is coming out just as we as Verizon Wireless is attacking AT&T so I wouldn't put too much weight into this.

17. PapaJay224

Posts: 866; Member since: Feb 08, 2009

Its a F-N-Sham! from an insider who wants to be babysat! I know for a fact Verizon DOES NOT charge for erronias access and NIETHER do they charge you for access if a block is present. the system filters small events of DATA and IP adresses under certain limitations of time and location of website, if your home page is google, than es accidental access will generate a 1.99 but that accumilated over an entire months time, keeping in mind that GOOGLE is not a cell phones default home page. If a customer accesses accidentally the VZW homepage on the cellphone and doesn't leave that page, they can spend ALL DAY on it and never incurr data charges, because its filterd. Don't believe me, Call Verizon your self and ask, dont believe these biased A-Holes...Point is, has there been a time when Verizon erroniosly charged customers for data, Im sure, but it certainly isnt intentional and its been resolved for A LONG TIME....

40. cansler

Posts: 136; Member since: Oct 07, 2009

Even the most basic phone these days has access to the web if not a dedicated web button. People gotta get their ringtones.

43. remixfa

Posts: 14605; Member since: Dec 19, 2008

that is true. when you have datablocks on your phone.. and you have to make sure you have ALL THE DATA BLOCKS because there are different ones, VZW WILL NOT charge you, and if they do accidentally charge you they will take it off your bill. on the flip side, Clark Howard was going off on VZW again this past week. Apparently there is some truth to this article, as he was saying that some call centers are being trained to find ways to NOT put that block on the line and instead try to get the customer to get the data packages. Of course this is just Upselling, so not suprising. Apparently there is a large % that once they do datablocks they never take it off and try out the full phone, so VZW is trying to keep that from happening. Hey, thats VZW. They arent the biggest healthiest company because they give everything away. If people were mad they would leave. come to Tmobile. Service is half the price, its all pretty much no contract now, upgrade when you want, and a lot less junk fees... but most people wont because they fear leaving the best carrier and VZW knows that. you want premium service, you pay premium pricing.

54. thelonman

Posts: 2; Member since: Nov 17, 2009

Actually bubbasixx, Verizon is charging for it regardless of whether it is blocked or not. Are you an idiot? Do you not think that they would do something like this for a potential $300 million a month?

55. thelonman

Posts: 2; Member since: Nov 17, 2009

Do you work for Verizon, bubbasix? Or do you just own Verizon stock? Either way, you can't be much higher than a 70 I.Q. to think that they wouldn't do this to make several hundred million dollars a month. And they do charge even if you have it blocked you idiot.

3. LGVX1993

Posts: 260; Member since: Jan 27, 2009

Even though I have Verizon, im tired of their foolishness

18. PapaJay224

Posts: 866; Member since: Feb 08, 2009

And a "-1" one for you Mr. Gullable Post reader...Check the Facts Before Griping!

27. LGVX1993

Posts: 260; Member since: Jan 27, 2009

I love how you call everyone Mr. Gullible Post reader. I also love when people can't stand to hear others talk negatively about something they like. If Verizon was perfect, there would be no need for any other carrier to exist.

48. Fair&Balanced

Posts: 31; Member since: Jul 29, 2009

Who is this A-hole?

4. BrokenImaege

Posts: 173; Member since: Jul 27, 2009

Just for FYI - The phones can have thier shortcuts changed so that they don't go out to the internet. Every phone has that, so it is not something permanent as the insider seems to insist. It's in the reference manual for every phone on how to change those things. Just go to a store an ask how to change them if you don't fee like reading the manual. :-)

22. vzw fanman

Posts: 1977; Member since: Dec 11, 2008

when one of my friends had the voyager it use to open the internet all the time in her purse.

7. hmcougar09

Posts: 137; Member since: Jan 25, 2009


21. PapaJay224

Posts: 866; Member since: Feb 08, 2009

And a "-1" one for you Mr. Gullable Post reader "hmcougar09" ...Check the Facts Before Griping! Dont believe everything on Phonearena

46. Fair&Balanced

Posts: 31; Member since: Jul 29, 2009

Who is this A-hole?

52. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

I wonder how many of these posters are actually people who work or have diff. carriers than Verizon who are leaving these problem posts. To the earlier post's point call Verizon Customer Serv. and ask them how it works, hittin the "up" button doesn't automatically charge you $1.99. It's when you go beyond that initial connection page that charges begin.

9. vzwtechbill

Posts: 175; Member since: Mar 16, 2009

People, please don't believe everything you read. A simple Application Block and/or Web Access Block, which can be added for free to most handsets, will prevent data charges. If you're really paranoid, a full data block can be added, but say goodbye to MMS. And, this insider is full of it for accidental keypresses, first page is not charged if no further navigation is used for exactly this reason. How much money is VZW going to make off a $1.99 charge, when it costs like $10-$15 every time a customer calls in to complain about it AND then credit the charge? Think about it, 1/2 the news on this site is anything but.

13. E.N.

Posts: 2610; Member since: Jan 25, 2009

Look how you guys rationalize every bad thing Verizon does. Seriously, this is one of the reasons I left. I kept getting mysterious charges ony bill. Like one time they said that I had called in to increase my mailbox space but that was a big lie considering how I never knew the feature existed. But hey, I guess that's okay since they are the number 1 wireless provider and therefore they are allowed to screw up with my bill.

20. PapaJay224

Posts: 866; Member since: Feb 08, 2009

And a "-1" one for you Mr. Gullable Post reader E.N....Check the Facts Before Griping!

42. E.N.

Posts: 2610; Member since: Jan 25, 2009

Oh no, negative points.

45. Fair&Balanced

Posts: 31; Member since: Jul 29, 2009

Who is this A-hole????

47. Fair&Balanced

Posts: 31; Member since: Jul 29, 2009

Who is this A-hole?

53. CRICKETownz

Posts: 980; Member since: Oct 24, 2009 leavin Verizon still doesn't keep them from bein number one carrier nationwide so I don't think they mind you takin your little $39.99 basic plan to a diff. carrier.

10. bubbasixx

Posts: 30; Member since: Apr 09, 2008

hmcougar09: It is connecting to the NETWORK, not the internet. It is going to try to connect once the radio is turned back on.

11. lflvg25

Posts: 3; Member since: Nov 14, 2009

so yeah it is pretty weird that there is no way to prvent that from being added to the account .


Posts: 36; Member since: Apr 01, 2009


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