Verizon plans to close its Houston call center on August 25th, 943 workers are being eliminated

Verizon plans to close its Houston call center on August 25th, 943 workers are being eliminated
Even the healthiest of companies are prone to job losses, and with that in mind, the 943 employees of a Verizon call center in Houston, TX are being notified about grim news on the horizon.

Call it a cost reduction method or merely a move to better align its revenue realities, Verizon's action to close down its call center isn’t a surprising one, especially when Big Red announced it earlier in the year that it would shutter three call centers – the other two being in Seattle and Detroit. As it stands, the closure of its Houston call center will result in the elimination of 943 employees. Therefore, those affected employees are being given 60 days’ notice that their positions are being eliminated.

However, Verizon is expecting the total number of losses in its Houston call center is going to be lessened, since some of the current call center employees are going to take up other positions within the company. Still, there’s no exact tally as to the number of net losses from this call center’s closure.

Currently, Verizon is planning to shut down the call center by August 25th.

source: WSJ via Phonescoop



1. itiswhatitis

Posts: 423; Member since: Jan 23, 2012

Will probably be outsourced to India or phillipine

17. good2great

Posts: 1042; Member since: Feb 22, 2012


2. glenwf

Posts: 11; Member since: Jun 14, 2012

veizon Wireless has no overseas employees. Verizon & Verizon Landlines have seperate employees, seperate call centers, seperate everything. Don't bitch about things and start rumors if you don't know facts

4. itiswhatitis

Posts: 423; Member since: Jan 23, 2012

i wasnt bitching about anything thats what came to my mind when i saw 943 workers being eliminated and maybe youre right about veirozn wireless having no oversea employees but doesnt mean they wont change that!

12. DigitalBoy05

Posts: 275; Member since: Jun 04, 2011

doesnt mean they couldnt put a call center on the moon but that probably wont happen either.

8. galaxyisking

Posts: 63; Member since: Nov 18, 2011

hey man your not losing your job how about you go f*** yourself vzw is one of wealthiest companies in the world chances are there going to outsource that call center, so that those fat cats with deep pockets can bring there profit margin up about %.00001 and thousands of people will be affected.

10. saiki4116

Posts: 413; Member since: Mar 31, 2011

i have seen verizon in chennai,India.ATT and Sprint are also outsourcing from network planning to maintaince to ericsson global branch in India...

11. Whateverman

Posts: 3295; Member since: May 17, 2009

True, but isn't that Verizon and not Verizon Wireless? Two separate companies.

3. Steviewy

Posts: 9; Member since: Jun 04, 2012

This is awful. All the employees lose their jobs even though Verizon can easily afford to keep the call facility. Can you say greedy board of directors?

18. lzsbleach

Posts: 155; Member since: May 20, 2012

Its all about the profit margin, and making the investors happy.

21. dvdmtz9

Posts: 2; Member since: Jul 03, 2012

There are no investors. It's not publicly traded.

5. kabukijoe

Posts: 102; Member since: Mar 06, 2010

I bet the big wigs who make at least as much as all these workers combined per year didn't take any pay cuts.

6. xtroid2k

Posts: 601; Member since: Jan 11, 2010

As a former vzw employee I can say they don't go overseas. However the market is getting tougher. just because u have money doesn't mean they should spend it. Also the call centers may be under performing. Or these call centers are not adding any benefit. Remember vzw is a business as well and they have to do what it takes to survive. What we see as customers and the situation they have could be two very different things.

7. kaintae

Posts: 98; Member since: Dec 14, 2011

Many of the people at this call center are friends of mine. From what I gather, they were all offered either positions in other channels, relocation to other call centers with an allowance for relocation costs, or severance. The cost to maintain the call center at the corporate location in Houston apparently didn't make much sense

9. blakewelwell

Posts: 6; Member since: Dec 28, 2011

Again Verizon is so Stupid!! Thats all they do is dumb stupid stuff. @glenwf you are stupid what do you like worship Verizon. They are going to send it overseas its super cheaper and the way verizon is going that would not be a big shock. So maybe you should get your facts staight just saying.

16. badfishie

Posts: 15; Member since: Mar 31, 2010

@blackwelwell Maybe you should get facts straight. VZW does NOT outsource over seas. All employees were offered a severance pacckage or to relocate with an allowance to relocate. They are not firing anyone. Get your s**t straight beofre attacking others ass

13. kissmydroid1963

Posts: 2; Member since: Mar 10, 2012

So you know the closing of this call center was on the table years ago. The lease is nearing its end and the cost to relocate with a new lease somewhere else was just as costly as paying the 943 employees. As stated ALL employees were given the opportunity to relocate (with assistance) to another location, another area or to take a severance package. Those that are deciding to leave and take the package will still have their insurance for several months as well and Verizon brought in companies to help in the transition and held job fairs for those looking. Not a lot of companies give you that much lead time or that much assistance

14. azrael162

Posts: 6; Member since: Jun 20, 2011

Verizon Wireless is closing three call centers because they are the only ones where Verizon Wireless does not own the land and building, and the leases are expiring. All employees have been offered other positions, relocation, or severance packages. Verizon Wireless also does not outsource to foreign countries, whatsoever. Consumers demand that the cost for products and services do not increase drastically over time, and tough decisions like this are necessary to meet that expectation. Most other industries just raise rates as the cost of business goes up, and they'd still probably close a call center anyway, if it meant increasing profitability.

15. mike1650

Posts: 5; Member since: Dec 25, 2011

Sorry for the job loss but I hope they are losing customers with their new plans and policies, especially as it relates to long term unlimited plan customers.

19. kaintae

Posts: 98; Member since: Dec 14, 2011

Why would you be sorry for the lost jobs, and then hope for something that would result in more lost jobs? Some people here clearly have no business sense, and i hope to never go into business with them. Others have little to no sense in general. Find me a business that doesn't do things that are profitable, and i'll show you one that won't be on business for long.

20. mike1650

Posts: 5; Member since: Dec 25, 2011

I understand business just fine and their business practices lately suck. They come out with a new plan right before they are going to debut a new phone so if you have an upgrade coming and don't want the current crop you will lose your GF unlimited plan. Or the other super option they offer is to buy a phone at full price, then I can keep my plan. It sounds so good that you can share your data with all your devices. Sure hook up that tablet and your data will soar. Today they even ended subsidies on tablets. They have a plan alright, to gouge us everywhere they can, for as much money as they can get. You defending this s**t?

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