Verizon continuining its post-Sandy cleanup

Verizon continuining its post-Sandy cleanup
Verizon is continuing to make progress following the devastation of Hurricane Sandy. By Friday, the carrier said that it has 97.2% of its cell sites in the affected area up and running. In most areas, coverage is approaching the levels seen before the storm. In those areas severely affected by Hurricane Sandy, service has not returned to normal and mobile disaster recovery and emergency network assets are being used to provide some service in those areas such as lower Manhattan. Permanent and mobile generators are being used to keep cell sites operational although flooding continues to be a factor.

Verizon has deployed special generator powered mobile units with charging stations to help the public charge cellphones and other equipment. These units also have phones, tablets and other devices to help people contact families and friends. In addition, 81% of Big Red's corporate owned retail locations are up and running and 300 resellers are open for business. Late fees will be waived for customers in the affected areas and those making late payments will not have their service cut off.
In New York City, hotels are allowing those without cellular service to use their Wi-Fi signal to make calls while banks of generator powered outlets are allowing power starved New Yorkers to recharge their mobile devices. The scary thing is that a nor'easter is forecast to hit the same area next week, although it will not be as fierce as Sandy was.

source: Verizon



1. Volcomguy51

Posts: 18; Member since: Jan 23, 2011

Verizon, kudos to you guys but they need their unlimited data plans to see if anything may be coming in the set future. Glad you're helping and recovering the issue!

7. richardyarrell2011

Posts: 510; Member since: Mar 16, 2011

Barf on Verizon and all these dweebs. Verizon is useless regardless of what they do concerning this matter. This doesn't change the late fees this carrier gives for late bills, this doesn't change it's poorly designed shared data plans or rates, this doesn't change it's piss poor ability to give timely updates to handsets, and we won't even talk about the dreadful battery life/reception and signal issues it's bloated LTE network has. Straight like that PISS ON VERIZON. I kicked them to the curb for Tmobile in June and through the whole hurricane Sandy experience from Monday to Wednesday I had great service with Tmobile expect for 4hrs of not being able to text on Monday evening. But phone calls were great on Tmobile....

10. dmckay12

Posts: 243; Member since: Feb 25, 2012

I know it wasn't as bad, but my service during Issac was flawless. We were powerless for 4 days because the storm was still there. Everyone else had trouble getting calls and connecting to the internet. Say what you will about Verizon, but where I live, their coverage is amazing.

11. JC557

Posts: 1920; Member since: Dec 07, 2011

At least service was reliable. People I know with other carriers are suffering from spotty service. At least Verizon (that looks like the one on Lexington) is allowing people a free charge, even those with competing carriers. An ATT user was charging their phone while the ATT store across didnt offer s**t. NY was hit surprisingly hard for a barely CAT 1 and I'm one of those who won't see power for another week, have gas and scarce transit. Luckily it wasn't worse.

14. dmckay12

Posts: 243; Member since: Feb 25, 2012

It wasn't really that surprising. Sandy was large (radius wise) and moving fast and the storm surge only had to clear a 4 foot wall (above sea level at) during high tide. If it had the same defenses that New Orleans or Miami has, it would not have been such a problem.

20. JC557

Posts: 1920; Member since: Dec 07, 2011

A majority of the damage in my borough came from the wind and large aging trees. The tunnels and lower lying areas had massive flooding. The last major hurricane we had did somewhat less damage.

23. ncv144

Posts: 126; Member since: May 04, 2012

The reason there was so much damage in new york is because most of the buildings there are made of sheetrock and plaster and stuff like that and not of cement so they easily break from winds and water, also the subway entrances should NOT be open they should have doors that can be closed so the subway doesnt get flooded when a storm comes.

15. Nadr1212

Posts: 741; Member since: Sep 22, 2012

I thought Hurricane Sandy was an actual person!

16. Nadr1212

Posts: 741; Member since: Sep 22, 2012

If ur using a PC to write your comment(s), thumbs up!

21. dragonstkdgirl

Posts: 144; Member since: Apr 07, 2012

So let me get this straight, you are dissing on Verizon for making an effort to help the people affected by Hurricane Sandy when they: 1. Made all demo devices available to the public to contact their loved ones. 2. Sent out COLTs and COWs to allow the public to charge their phones. 3. Is waiving late fees and preventing shut off for people who were affected by the hurricane. 4. Has over 90% of affected towers back up and running only as day or two after the end of the storm. 5. Is one of FOUR major carriers that were said to have coverage loss And you are sitting here claiming your TMo phone worked the whole time. What were you doing to help your fellow man during this time? Oh that's right, you were busy on Twitter. Nevermind.

2. oldghost

Posts: 8; Member since: Oct 30, 2012

Nice gesture. Perhaps they should go further and reduce a customer's bill for the days they were without service. Why should customers pay for a full month if service has been out for days?

6. oldghost

Posts: 8; Member since: Oct 30, 2012

Bad comment down rank? For saying that a carrier should adjust a bill due to outage or interruption? We must have a hidden Verizon agent on this site.

3. jenna_23

Posts: 145; Member since: Apr 02, 2010

FROM what I heard from my family members in the NY n new jersey area tmobile and att were the ones that came up first cuz of there roaming agreements then sprint then .... Lastly Verizon I felt bad for my sister that has Verizon she was the one without service the most time while her husband was able to talk on his att phone I would imagine it must of sucked having Americas most reliable network not work after the disaster while att that has a bad reputation didn't take a long time to get there network up and running after the disaster same with tmobile.

8. richardyarrell2011

Posts: 510; Member since: Mar 16, 2011

Yes you are 100% correct. I have Tmobile and my service was great when I walked off my job Sunday night in Lower Manhattan all the way home and for 4 days later in the Bronx. At the height of the storm Sunday night into Monday morning I was on the phone taking to a friend in jersey city who has a Razr Maxx Hd phone on Verizon his phone went dead totally. I didn't hear from this person till Wednesday 6pm. I left 8 messages on this persons Verizon phone which went straight to voice mail on first ring. My Tmobile service was working very well through the whole ordeal except from 9am to 1pm on Monday no text messages went out. But after all was well. Through the height of Hurricane Sandy I was on twitter and Facebook with friends that live in various areas from Staten Island to Jersey City and all was on line using our smartphones for over 8hrs using Tmobile and At&t..


Posts: 2315; Member since: Jul 30, 2011

"ScareCrow Pleeeze..." I live in Lower Manhattan and had service the entire time except that same window on Tuesday during the early part of the day. However, I bounced periodically from 4G to 3G and back to 4G but, had service the entire time outside that short window early Tuesday. And, I know "youza' lie" because my Mom was with me in my apartment and she lost service COMPLETELY on Wednesday morning and she has T-Mobileless; her service wasn't restored until about 5:20 PM yesterday, only AFTER the power was restored to the Lower East Side. My brother, who also has T-Mobileless and who lives about 7 blocks away also had no service in his iPhone; he had to use his roommates AT&T iPhone. Ironically, since my brother's iPhone is unlocked it was showing AT&T in the status bar; I think it was iConfused. Furthermore, I took my Mom's GSII with me yesterday to charge it and on my way down on the M15 it completely lost service below East 34th. Sidenote: pay your bill on time like the song says 'bug-a-boo!'

26. andynaija

Posts: 1262; Member since: Sep 08, 2012

LOL +1 for the "ScareCrow Pleeeze..."


Posts: 6; Member since: Dec 11, 2011

You lie.I got a call from a Verizon customer this morning asking for some bonus min because he was letting lot of people use his cellphone to call their insurance companies.He told me that vzw is the only carrier that work in NJ and we going to have lot of custumers after everything settle down.I told to him to not worry about overage charges we will take care of the bill


Posts: 2315; Member since: Jul 30, 2011

Thank you, he's a big unhappy lying troll with bad cell service who habitually, by his own admission, pays his T-MobileLess bill late. I bet he even had to use payphones. I am proud of Verizon network ability throughout this and, I don't even work for them. BTW, check out my avatar photo (Grand Central Graybar Bldg) :)

4. tuminatr

Posts: 1144; Member since: Feb 23, 2009

my sister lives in queens and for maybe an hour she could not make are recive long distance calls, local calls, text messggeing and data has not skipped a beat. she has verizon her roommate with t-mobile did not have service

5. Robert235

Posts: 70; Member since: May 30, 2010

i only could of made calls on 4g signal ,3g and 2g no luck

12. JC557

Posts: 1920; Member since: Dec 07, 2011

One thing I noticed at Verizon was that their bars would go from blue to white and then drop down to 1X while other phones didn't.


Posts: 2315; Member since: Jul 30, 2011

You said it!! That drop to 1X just meant you had no data connection and, therefore, could not surf the web or sync email or anything that relied on 3G/4G Data connectivity BUT, YOU STILL HAD VOICE SERVICE MOSTLY THE ENTIRE TIME. My Mom and brother both have T-Mobile; my Mom's phone went dead with "NO SERVICE" Wednesday morning while my dear brother had no service on Monday night as soon the the power went dead so did his trusty unlocked (T-Mobile) iPhone 4S. I also received an email from Verizon stating that customers in the affected and surrounding areas could go into the corporate stores abd were free to charge their phones and use the various devices in the stores; it even stated laptops would be available!!

19. JC557

Posts: 1920; Member since: Dec 07, 2011

I meant the Droid Razr HD and M. others were still 4G LTE. It turns out that a phone reset would solve that. I had LTE throughout and after the storm.

22. ChrisTheTechGuy

Posts: 85; Member since: Nov 04, 2010

1x is a data speed....similar to dial up...1x indicates a 1x data connection. nothing next to your bars indicates voice coverage only

17. Ralston1983

Posts: 71; Member since: Feb 03, 2011

I did have an extended period of time during Monday night where I was in 1x mode. But from what I experienced, sprint members were out the most.

18. Reluctant_Human

Posts: 913; Member since: Jun 28, 2012

Bottom line is during this disaster it all depended on where you were which service provider was better than the others but Verizon was the best where I'm at.

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