UPDATED: Verizon pulls the Samsung Glyde from the shelves?
posted by FAUguy / Nov 01, 2008, 1:54 PM
However, one employee in the know reported on HowardForums that this is only related to the Mid-West market, saying that it was a switching issue between some Glydes and switching equipment used in the Midwest.
*UPDATE* We received word from Samsung PR stating that, according to them, the Glyde is still for sale in all areas of the US. However, in contradiction, our Verizon insider (VZW E) said that he was told by Quality Assurance "the Glyde was not pulled for switching problems after all it was pulled strictly as an executive decision due to its high return rates and complaints from customers." Keep in mind that each region has their own executives to decide which devices to stop selling if there are customer complaints.
I have a glyde and I am going to return it today .. its a piece of crap. But, I'm not getting an enV2, I'm complaining until I get a touch screen device.
posted on Oct 27, 2008, 5:54 AM 0
Not true. I went into a Verizn Store today because my employer offers a 22% discount on my bill. While there, they informed me of the recall and that all Glydes have been removed from all Verizon Stores. They replaced my phone. I wanted another touch screen phone. They gave me the full retail price on the Glyde toward a purchase of my choice.. So I got the new LG Dare for 40.00. The Glyde retailed for 379.00 and the Dare 409.00 BTW, I live in Pennsylvania... hardly the widwest! Talk to your store reps. At least in PA, they want to make it right. They did the data transfer for free.... and offered to replace the extra equipment I purchased for the Glyde. All I have to do is bring in the reciept and they'll replace it or give me my money back. I've had the Glyde since the end of May. I was having sporatic issues with the touch screen. Good Luck
posted on Oct 27, 2008, 7:06 PM 0
Dweeb? Is it 1988 again and no one told me? Anyway in response to number 31, thanks for your story. I actually do live in the midwest market and I was able to get an LG Voyager as a comparable device replacement. They were trying to shove the enV2 on me but I complained enough until they gave me a Voyager. I purchased the Glyde for its touch screen, I wasn't going to just downgrade to a regular TXT device. Oh, Im the OP (#3) by the way. So yeah .. it worked out for me.
posted on Nov 02, 2008, 8:43 AM 0
I live in Maryland, and I bought a Glyde in June, only to take it back and get a "software upgrade" in September because the screen functionality was so bad. This of course did nothing so I had them replace the phone within the week, only to have the new one be just as bad as my old right out of the box. I called Verizon and yelled at them long enough that they gave my a Blackberry Curve. I told them this was the only way I would be happy with my service at this point. Express your displeasure enough and they'll give you almost anything. Don't count on the Storm however, that thing is prob going to be backordered a couple of weeks after its comes out and their is no way they'll allow it as a replacement device.
posted on Nov 04, 2008, 7:38 AM 0
i wouldnt complain too much because they are starting to get more picky with giving discounts and exchanging phones that arnt considered replacement devices. Here in the Northeast Area. Washington Baltimore, Virginia. you can yell and scream all you want but your gonna end up with the phones replacement device. we're not gonna put you into a curve because you were dumb enough to pick a piece of crap phone. apparenty you know this site exists so maybe you should do some research before you buy your next phone. Have fun with that curve. let us all know whey your earpiece stops working and you have to do a soft reset everyday to fix it.
posted on Nov 09, 2008, 3:38 PM 0
Posts: 2; Member since: Aug 14, 2009
ok ive had this phone since January and this phone has been gving me problems ever since. I live in New Jersey. Do you think if i go to the Verizon store they will let me pick out any phone of my choice?
posted on Aug 14, 2009, 12:24 PM 0
I had this issue before. I went thru 3 glydes, and I called Customer Service and told them I still wanted a touch screen device, and remembered at launch that the glyde and the voyager were the same price. So I got a titanium voyager (JUST came out, so I got brand new in box ;-) ). BTW I am in-between Baltimore, and Washington, DC.
posted on Oct 27, 2008, 5:56 AM 0
YAY as an employee all i can say IS ABOUT DAMN TIME I had to talk so many kids out of that phone it was ridiculous!!!
posted on Oct 27, 2008, 7:43 AM 0
So as an employee, how many people have you had to talk out of the XV6800? I'm on my 5th one now...1 had a bad camera, the other three bricked during the WM 6.1 update process...the phone would turn itself off during the procedure and never recover.
posted on Nov 01, 2008, 5:10 PM 0
i try to talk people out of the glyde, xv6800, enV2, and the motorola krave all the time but people still insist on buying them. then they come back and complain that we sold them a piece of crap phone even though they picked i. just like the lg chocolate.
posted on Nov 09, 2008, 3:41 PM 0
the glyde HAS NOT been pulled from the shelves in all locations. Im staring at one now. It must be a regional thing. Also VERIZON does not MAKE the glyde, SAMSUNG does. so when it sux, bitch to samsung! geeze.. They are supposed to be releasing a major overhaul patch shortly, or atleast thats what the samsung rep says. and it is a POS phone :) btw, to #6, the voyager is now the highest rated phone on the market for cust satisfaction and quality. I know, i have one, i love it :)
posted on Oct 27, 2008, 8:29 AM 0
And what network would your diamond happen to be on? Who's left, sprint/Metro/alltel/TMobile, unless of course out of the US. All of those are nowhere near what VZW or AT&T have nationwide. The diamond is really not that bad of a pda, to put it next to a voyager is like putting a benz next to a camry each great in class but totally different products. If you had a bad experience with the voyager that makes you a rare case, as a universal tech I can say the voyager actually isnt bad no matter what the network (VZW Telus Bell yadda yadda.). Sure it doesnt have winMO or super customizability or an htc logo but once again, two totally different products.
posted on Nov 01, 2008, 10:34 PM 0
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