The “No Service” issue on AT&T BlackBerry Priv to be fixed soon


Although many fans consider the Priv a great productivity device, financially speaking it was a failure. BlackBerry Priv didn't sell enough to keep the Canadian company's smartphone business floating.

The following device launched by BlackBerry in collaboration with Alcatel, the DTEK50 hasn't been well received by customers either, but there's hope that the DTEK60 will do better when it gets released next month.

Back on the Priv, the smartphone was offered in many countries by many carriers. AT&T in the United States had the Priv up for grabs for quite some time, but starting last month owners began reporting issues with the phone.

The issue was causing the BlackBerry Priv to lose signal, hence the name of the bug. The “No Service” problem is only affecting Priv units purchased at AT&T, which suggests this is carrier-related issue.

The good news is BlackBerry has managed to replicate the bug and even found a way to address it. The company confirmed earlier today that this isn't a hardware issue and that it will offer a software update that will hopefully fix it.



BlackBerry did not offer any details on when exactly the software update will be rolled out, but it shouldn't take too long for the Priv units at AT&T to start receiving it.

Related phones

Priv
  • Display 5.4" 1440 x 2560 pixels
  • Camera 18 MP / 2 MP front
  • Processor Qualcomm Snapdragon 808, Hexa-core, 1800 MHz
  • Storage 32 GB + microSDXC
  • Battery 3410 mAh

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9 Comments

1. Subie

Posts: 2354; Member since: Aug 01, 2015

Carrier related problem but Blackberry to the rescue with a fix coming. Good job BB! And Cosmin, you mention the Dtek60 as getting released next month... It's available now the last time I checked.

6. meanestgenius

Posts: 21778; Member since: May 28, 2014

Correct. The DTEK60 is already available, as soon as BlackBerry officially announced it, in fact.

2. Mxyzptlk unregistered

If it's a signal related issue, it needs to be fixed NOW.

7. andynaija

Posts: 1255; Member since: Sep 08, 2012

You know it's going to take a while to find the solution and then send it out right?

8. Mxyzptlk unregistered

Your point?

9. andynaija

Posts: 1255; Member since: Sep 08, 2012

Patience

3. meanestgenius

Posts: 21778; Member since: May 28, 2014

Great to see that BlackBerry is fixing this carrier related issue that's been plaguing the AT&T carrier locked PRIV. BlackBerry has been exceeding the expectations of their software prowess.

4. Crispin_Gatieza

Posts: 3123; Member since: Jan 23, 2014

It's a carrier-related issue. No reports of any Priv on any other carrier having this problem. My wife's T-Mo Priv hasn't encountered any connection issues. Well, issues relating to her phone. T-Mobile SUCKS in Miami - but so does AT&T and Sprint. Verizon's great, but they're not taking my money again anytime soon.

5. meanestgenius

Posts: 21778; Member since: May 28, 2014

Exactly. And to further prove it is, factory and carrier unlocked GSM BlackBerry PRIV's (even the AT&T branded ones that are unlocked) aren't experiencing this issue either if you're using service from a different provider on them.

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