T-Mobile's signal goes down overnight; CEO Legere sends tweets to inform subscribers

T-Mobile's signal goes down overnight; CEO Legere sends tweets to inform subscribers
If you're a T-Mobile subscriber, you might have noticed an inability to call, text and access the internet with your handset overnight Thursday. But the customer friendly carrier still found a way to get the word out. CEO John Legere took to his Twitter account to disseminate news about the outage, which affected T-Mobile customers from coast to coast.

Considering that the outage started at midnight ET and lasted two hours, we would have to believe that Legere might be the only CEO of a wireless company to personally tweet customers at that hour with what was essentially bad news about his company. Over at DownDetector, there were 7,000 complaints a little after 3am ET. 35% complained about the lack of the mobile internet while 34% were troubled about not having a signal.

Eventually, T-Mobile said that a software issue was to blame for the third disruption in service that it has experienced over the last three weeks. T-Mobile suffered an outage on September 22nd after midnight, and another late night outage in Pennsylvania last week.

Some T-Mobile subscribers are still having issues. As of 5pm, over 100 complaints have been made by T-Mobile customers to DownDetector. As T-Mobile points out, those are probably subscribers affected by Hurricane Matthew.


source: @JohnLegere, DownDetector via FierceWireless

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11 Comments

1. Arch_Fiend

Posts: 3944; Member since: Oct 03, 2015

Yeah lasted for like 3 hours where I live, good thing I don't talk to ppl at 3am lol.

2. Quicksword_Phantom

Posts: 180; Member since: Jun 15, 2015

Some of us have night shift jobs and we rely on our phone for work. Dafuq Tmobile. Get your sh*t together or like many others I will go back to Verizon. This didn't just happen those 3 days mentioned in the article. It has actually been happening more frequently.

4. Acdc1a

Posts: 470; Member since: Jan 21, 2016

You mean you'll go back to the carrier that botched the launch of LTE with numerous nationwide network outages? The same carrier that had the entire state of Florida down for a whole work day just months ago? Everyone has issues.

7. droiduh

Posts: 97; Member since: Jun 04, 2015

"The same carrier that had the entire state of Florida down for a whole work day just months ago?" Checked the past news and it was only 2 hours...

3. Planterz

Posts: 2120; Member since: Apr 30, 2012

When I woke up today (noonish, MST) I barely had a signal and almost no data (it'd occasionally work, for a moment). Even now, a few hours later, I've only got "4G" and not "4G LTE" (4G meaning 3G HSPA+). At least it's working, but I'm getting a small fraction of my typical data speeds. And I've got T-Mobile equipment on top of my roof.

5. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

This is becoming common with TMobile; their network backbone can't sustain all the new subscribers. However, to their credit, at least they warned the subscriber base. Contrast that with Cricket, twelve hour outage, and not a single cricket could be heard, not one single explanation.

6. droiduh

Posts: 97; Member since: Jun 04, 2015

On the way down. No wonder why he is in a hurry to dump (sell) tmo.

10. benzb

Posts: 81; Member since: Jan 19, 2012

Do you have references on this?

8. Derekjeter

Posts: 1455; Member since: Oct 27, 2011

You get what you pay for....lol!

11. benzb

Posts: 81; Member since: Jan 19, 2012

It's called growing pains buddy. Remember what happened with AT&T when they initially got the iPhone and their network tanked due to a large amount of customers joining at once? They no longer have this problem though because they are now LOSING customers. (Less congestion on the network)

9. L0n3n1nja

Posts: 1521; Member since: Jul 12, 2016

And no tweet was reached my customers without data service. 2nd time I less than 30 days their network dropped out completely. I'm traveling right now and my Tmobile line us useless, have no coverage anyway, connected to AT&T for voice and NO DATA.

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