T-Mobile's Tuesday Dominos deal hits limit and leaves sad pizza-less customers

T-Mobile's Tuesday Dominos deal hits limit and leaves sad pizza-less customers
T-Mobile Tuesdays is an app that gives away free stuff every week. Yesterday was the first full week the app was in use and the initial reaction was sort of mixed. It was really good from T-Mobile's view, because a lot of people were using it, but not so great from a customer standpoint because not too many noticed the fine print of the deals.

One of the deals offered yesterday was a free medium two-topping pizza from Dominos, which obviously got people excited. However, what people didn't notice is that the fine print said there was a limit of 100 free pizzas per store. As you might expect, this limit was hit pretty quickly in more densely populated areas, but because some people didn't see that limit they thought the stores were simply not taking the coupon. And to make matters worse, because the deals are tied to phone numbers each person on a family plan could redeem the offer, meaning some families got five free pizzas while others got nothing. 

Of course, it's hard for people to get too terribly mad about any of this because it's not like anyone was losing money, just not getting free stuff that they thought they could. Still, if you're a T-Mobile customer, be sure to keep an eye on the fine print for these deals as they come up each week because some may require you act faster than others.

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30 Comments

1. kiko007

Posts: 7493; Member since: Feb 17, 2016

Dammit Dominos! I wanted my pizza!

21. engineer-1701d unregistered

so pissed this was going to be my first dominos pizza in 4 years, got the ticket at 7am didnt read the 100 limit at the store thinking it was first to redeem on app. last week got my ticket for warcraft was great

2. tgom222

Posts: 34; Member since: Jul 08, 2012

Why do companies do promos with such low limits? It usually just ends up ticking people off. Just don't do the promo in the first place. 100 people are made a little happier while some other number just feel cheated (rightfully or not).

5. joevsyou

Posts: 1091; Member since: Feb 28, 2015

Well there is number of reasons. Stock. If 2000 people could get free pizza, A: they could become so busy that they can't handle the demand, kill their supplies and run out for paying customers, X amount of money is set aside for promotions

14. tgom222

Posts: 34; Member since: Jul 08, 2012

I get the need for limits. I was saying if they can't do a higher limit, they should just not do it at all. The negative outweighs the positive.

8. iWinAndroBerry unregistered

When people don't fully read the article....

18. ECPirate37

Posts: 331; Member since: Jul 14, 2011

I don't think 100 is a low limit. I mean, if a town has 200 T-mobile customers and only one dominos, then yeah, it could get frustrating. But, usually there are plenty of Dominos to go around. You could always do what I do, I redeem the coupon when I wake up, order it online then, and then pick up later. That way I Know I will get mine. However the Dominos near me only does about 250 pizzas by 6:30pm (I know because I was order 69 yesterday, and when I picked it up at 6:30, they were on order 262.

27. DSJ3696

Posts: 37; Member since: May 24, 2016

Amen. I agree with everything you said. We have 3 Dominos within 15 mile radius of where I live and it's not even close to being densely populated. Just drive a few more miles and get your pizza OR like you said, order it early for a 6/7PM pickup.

3. joevsyou

Posts: 1091; Member since: Feb 28, 2015

100 per store. not a bad number even though some in very busy locations should be upped. I be sad but no way would i be upset about.

4. Deadeye37

Posts: 300; Member since: Jan 25, 2011

I'm happy with my $11 Vudu credit (last week & this week). Buying movies on sale with this credit makes the movie ~$2 (I haven't found any $5 movies that I want, yet).

16. Mrmark

Posts: 396; Member since: Jan 26, 2013

You lose the credit after 6 days read fine print

6. mintveritas

Posts: 11; Member since: Dec 25, 2015

The store I ordered from claimed no one was taking advantage of this and that I was the first one (It was late in the day). I had no idea it was tied to phone numbers though! It's a great deal, and I enjoy my mushroom feta pizza courtesy of T-Mobile. Woohoo!

7. ctdog4748

Posts: 797; Member since: Mar 05, 2016

Yikes, lousy coverage AND no free pizza!!! Sucks to be a T-mobile customer. I'll happily stay with AT&T, great coverage and no BS gimmicks.

9. TerryTerius unregistered

I have great coverage basically everywhere I've gone in Georgia, and apparently I was one of the lucky ones. That said, enjoy AT&T. Not really sure how that's relevant to the article but still. Good to know you're happy I guess.

19. ECPirate37

Posts: 331; Member since: Jul 14, 2011

Where do you live that has lousy coverage? I'm lucky enough that it is awesome here in NYC and when I travel around he country, I haven't had any problems. Even in my parents little town in NC 45 minutes away from the closest city I still get great coverage. I just like to know where it sucks so I can prepare myself if I ever go there. haha

23. ctdog4748

Posts: 797; Member since: Mar 05, 2016

You obviously haven't traveled much. I live in lower Fairfield County, CT, and the coverage is dismal at best, and the data coverage is even worse. Go into upper Fairfield County, and it's an even more dire situation. I think though that most T-mobile customers equate "great coverage!" With phone calls and texts, but they seems to never want to talk about data coverage, which is oh so important in this era of smart phones, and which is usually T-mobiles Achilles heel. I defy T-mobiles CEO himself to come to the counties I've mentioned, and do a live coverage comparison between T-mobile and AT&T or Verizon. Of course he's smarter than that, because he knows it'd be a no-win situation for T-mobile.

10. Conkreet908

Posts: 8; Member since: Nov 13, 2015

My pizza was not free... still had to pay $0.27 for my extra cheese with steak pizza :-(

22. Blazers

Posts: 742; Member since: Dec 05, 2011

Of course you had to pay extra, since you requested extra cheese. Two items only

24. Planterz

Posts: 2120; Member since: Apr 30, 2012

Extra cheese is a "topping". More likely his market charges a bit extra for the steak because that s@#$ is expensive.

25. Planterz

Posts: 2120; Member since: Apr 30, 2012

And seriously, are you bitching about paying $.27 for a pizza? Hot, fresh and made by hand just for you?

11. rick_mobile

Posts: 358; Member since: Dec 13, 2010

I got a free pizza yesterday, was delish. Rarely had a problem with tmobile, and ive had all carriers. Verizon, sprint, cingular/at&t, and tmobile. I like tmobile the best

12. BobLawblaw unregistered

Domino's tastes like arse anyway..

29. andynaija

Posts: 1259; Member since: Sep 08, 2012

Well arse must be really tasty then.

13. bubblechaos

Posts: 114; Member since: May 04, 2015

Question is: Is it 100 pizza limit per store per day? or for the whole week?

20. ECPirate37

Posts: 331; Member since: Jul 14, 2011

You have to do them on Tuesdays now. So 100 free pizzas per store on Tuesday by close of business. Last week they gave Tuesday and Wednesday because the app was wonky

15. JayBEE

Posts: 180; Member since: Apr 03, 2014

Worked for me this time around, got the free pizza, VUDU movie rental, and frosty. Also won the $15 Lyft, but no need for it.

17. Grenmad

Posts: 38; Member since: Jun 06, 2014

Who cares about pizza? I got one free share of T-Mobile on Tuesday from the T-Mobile Tuesday app worth about $40. I also redeemed my free $5.50 in Vudu credit.

31. bugsbunny00

Posts: 2264; Member since: Jun 07, 2013

and while this deal is void in alaska/hawaii hehehehhe..

32. Lewisclam

Posts: 1; Member since: Jun 16, 2016

I am disappointed with T-mobile. My phone app said the dominoes Pizza must be redeemed by the 15. I activated it on the 14, thinking I had til the 15th to order. The page with the code had 2 different dates to redeem by, the top said 15th and at the bottom of the page said 14th. T-Mobile needs to be consistent and clear. I was not happy with the way T-Mobile handled the situation at customer support.

33. Shauk

Posts: 33; Member since: Mar 29, 2016

Got my pizza both weeks, same with the frosty. benefits of living in more rural areas I guess. Domino's couldn't keep up, that's the real crux of the situation.

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