T-Mobile takes to the sky to troll Verizon about overages

T-Mobile takes to the sky to troll Verizon about overages
T-Mobile CEO John Legere is not one to do things quietly. So when he wanted to get the word out that Verizon still charges overages for those exceeding their monthly data caps, he sent out a message by having a plane fly above Verizon headquarters in Basking Ridge, N.J., skywriting "#AbolishOverages" where it could be read by Verizon officials.

The nation's largest carrier rose to the challenge as Verizon Spokesman Jeffrey Nelson retorted on Twitter, "That time when your wireless company's CEO did a circus act to deflect the real problem: a lousy network that doesn't meet your expectations."  and "That time you found yet another form of communicating more reliable than the TMobile network. #SmokeSignals #Skywriting #PonyExpress."

T-Mobile eliminated overages in April 2014. Instead of turning the overage meter on, T-Mobile will throttle the speed of a customer's mobile internet connection once the data cap is surpassed. Verizon charges a customer $15 for each GB of data used above the data cap.

Uncharacteristically, Verizon got the last word in on Legere. Posting on the official Verizon Twitter account, the carrier wrote "We get it, sometimes messages are unclear when you're not on America's best, most reliable 4G LTE network." The tweet shows a plane skywriting the message "#1 in speed, reliability, coverage, performance," which is most likely based on RootMetrics' August report which had Verizon #1 in all of the cited categories.


source: @JohnLegere, @JNels, @Verizon

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48 Comments

48. andynaija

Posts: 1268; Member since: Sep 08, 2012

I saw this happen today in Dallas, TX! Except they were trolling AT&T! Good thing I took a picture! http://postimg.org/image/eqq6lbzv1/ http://postimg.org/image/r3tzqu263/

46. JMartin22

Posts: 2429; Member since: Apr 30, 2013

I do have to admit though, their network performance isn't the greatest over here in Chicago. The Chicago suburbs and urban area at least. I am not sure if that's due to congestion or whatever, but under 1 Mbps throughout the majority of the day is not acceptable. I am trying to tolerate it for a little while longer in the hope that I see improvements down the line, I do like their service plans after all, they have the best once you look past their actual performance

41. sun0066

Posts: 289; Member since: Feb 12, 2011

T Mobile here in south florida is excellent , T mo all the way !!!!!! Verizon just a pile of greedy CEOs , you are prepaying for a " better coverage " , that probably you wont use it at all or use just few times. T mobile WI FI calling , international roaming, unlimited data , etc , etc make the best option all around

40. erikhdz36

Posts: 19; Member since: Mar 04, 2013

Yeah yeah verizon can say all the s**t** they want but the truth there losing a lot of people because of ridiculous charges $15 dollars every gig over for get it I'm happy with Tmobile unlimited ..data no extra charges thanks uncarier:-)

38. Planterz

Posts: 2120; Member since: Apr 30, 2012

T-Mobile didn't win this exchange, but Verizon didn't either. Yeah, they have better coverage, but their response and the fact they didn't address the overages basically means they're saying they can f#%& their customers over with overages because they have more coverage. Notice I didn't say superior network; T-Mobile is king here in Tucson, AZ.

37. cnpthe3rd

Posts: 103; Member since: Feb 01, 2009

AT&T, T-Mobile, Verizon, Samsung, Apple who cares. Use the phone you like on the network that works for you and shut the F*** up about it. and then maybe we can read about actual news, and or developments in the industry instead of a bunch of crying about who is the best.

25. Jyakotu

Posts: 868; Member since: Dec 12, 2008

I recently cut all ties with Sprint and was looking into T-Mobile and/or MetroPCS. In the end, I went with AT&T because their network was the best in my area. I may have a data cap, but the fact of the matter is that I rarely go beyond 5GB of data due to me being around Wi-Fi frequently. Not only that, despite what many say, AT&T has given me nothing but positive customer service in the past. So the coverage, speed, and customer service were enough reasons for me to switch to AT&T.

22. mike2959

Posts: 700; Member since: Oct 08, 2011

Look anybody that says TMO footprint of LTE service is as good as AT&T and Verizon they are lying. 3rd party coverage maps tell the story. As far as cell towers? Nobody is putting up actual towers anymore. Yes next to a TMO tower speeds are great. But footprint of coverage for LTE is horrible.

36. true1984

Posts: 871; Member since: May 23, 2012

T-mobile's LTE footprint is smaller than Sprint's.

20. teerex42

Posts: 221; Member since: Jun 14, 2012

T-crapo you're drunk!!!!! I have unlimited data due to being grandfathered in and I don't pay anymore for it with the exception of paying 20 bucks more starting November 15th, but it's still worth it as it's superior to your coverage!!!!!! I have TRUE unlimited, so stick it up your a;'s;'s. You will never be as good as VZW cause your service SUUUCKS where I frequent!!!!!!!

28. discharge unregistered

Yes t mobile sucks but being said that, teerex42 have you ever considered anger management??? Just stick to VZW!! No carrier is perfect and all have dead zones!! VZW does in so California too!!

31. discharge unregistered

I will admit t mobiles data speeds LAG!! But I have very few dropped calls, I've had AT&T uhh won't go there lol,, Verizon plenty of dropped calls but fair data speeds but love your bank account too!! So no carriers perfect,, sprint I have no idea nor care too from what I hear of them!!

19. discharge unregistered

And I wouldn't even use his ugly pink t shirt for toilet paper either lmfao

18. discharge unregistered

Blah blah blaaaaaahhh John le gere they are all the same it's all $$$$$

13. BRYLYNT

Posts: 89; Member since: Nov 09, 2013

I agree with doing away with overages, but I have to say legere a got owned.

17. LionStone

Posts: 1048; Member since: Dec 10, 2010

Really? He just outed Verizon and they had no answer for overage charges. Then they actually deflect the issue by saying Tmo is deflecting, brilliant.

32. BRYLYNT

Posts: 89; Member since: Nov 09, 2013

They hit him with facts. The verizon network is better. For a LOT of people it's the only viable option. Like I said before I agree with doing away with overages and after being called out publicly by another carrier's CEO maybe they will, reguardless verizon had a comeback that cut deep.

43. cfprelude

Posts: 140; Member since: Oct 27, 2011

by cut deep you mean this logic.... if you have the best network you can charge your customers the most each month AND then hit them with overages for using that precious "best" network... oh ya, i see it now. how did i miss that originally!?! i bet JL is feeling awfully stupid for hitting vzw with his facts (that vzw charges overages and tmobile doesnt) ;)

12. fergie130

Posts: 18; Member since: Sep 12, 2013

Verizon, and Sprint suck AT&T better than those two and T-mobile number one!

21. teerex42

Posts: 221; Member since: Jun 14, 2012

You're f;'u;'c;'k;'i;'n;'g druuuuunk lol T-crapo's service SUUUCKS. No comparison to VZW's service. I get TRUE unlimited data with VZW and their 4G reaches way farther then t-crapo where I frequent. There is no comparison!!!!! T-crapo barely has 2G where I go, let alone 4G and I get speeds of upwards of 40 mbps down with VZW in even small towns in the area!! T-crapo is lucky to have 2g in that area which is worthless!!!

27. BobbyDigital

Posts: 2127; Member since: May 29, 2014

And yet in the Bronx, Queens and New Jersey Verizon service is practically nonexistent.

35. true1984

Posts: 871; Member since: May 23, 2012

Every time I go back to jersey Sprint's LTE gives me 40 Mbps down and that's why I stuck with them

33. discharge unregistered

Number 3rd lol they just barely passed sprint in 4th lol

11. Mxyzptlk unregistered

I find it funny when companies make fun of each other.

14. shiftt

Posts: 333; Member since: May 03, 2015

Right, all of these butthurt customers are putting down T-Mobile in the comments but I also find it very funny how carriers go at it. *grabs popcorn*

23. tedkord

Posts: 17544; Member since: Jun 17, 2009

Except when they're making fun of Apple.

10. baldilocks

Posts: 1563; Member since: Dec 14, 2008

Instead of spending all that time and effort on putting down other carriers, how bout they work on their piss poor coverage?

16. elitewolverine

Posts: 5192; Member since: Oct 28, 2013

working great here actually.

24. Pattyface

Posts: 1658; Member since: Aug 20, 2014

Exactly.. I wouldn't go to tmobile if it were close to free.. I travel for work and their coverage is s**t.. Its the single most important thing of a cell company.. Tmobile either put up or shut up.

39. greyarea

Posts: 267; Member since: Aug 14, 2015

Not the most important thing for all the people in urban areas it works fine for. Similarly I wouldn't go with verizon even if I lived in the sticks and it was my only option. Too awful a company to support. Difference is I know that's not the single most important thing to people, because people care about different things. Such a tough guy for a phone site

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