T-Mobile suspends sales of the new, "safe" Samsung Galaxy Note 7


Mere hours after AT&T announced that it would stop all sales of the Samsung Galaxy Note 7, T-Mobile is now saying the same thing: the magenta carrier "is temporarily suspending all sales of the new Note 7 and exchanges for replacement Note 7 devices." The two carriers' announcements come after several new Galaxy Note 7 units - which were supposed to be safe following Samsung's initial Note 7 recall - caught fire in various places around the world.

According to T-Mobile, customers can bring any Galaxy Note 7, new or old, to its stores in order to receive a full refund and choose any other smartphone currently in stock. Folks who got a Note 7 during the original pre-order period can keep the gifts they received from T-Mobile (free 1-year Netflix subscription, plus a Gear Fit 2 or a 256 GB memory card).

As things stand right now, we assume that Verizon and Sprint will also stop selling the new Galaxy Note 7.

All in all, things are just not working out for Samsung when it comes to the Galaxy Note 7. The company could soon make a new announcement about the handset and this very unfortunate situation. We'll let you know when we have updates on the matter. Until then, you should return your Galaxy Note 7 from wherever you've bought it and stay safe.

source: T-Mobile

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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61 Comments

1. darkkjedii

Posts: 30974; Member since: Feb 05, 2011

If mine acts up, gets cripples with an update, or Samsung issues a statement that they'll no longer Support it, I'll turn it in. If non of that happens, I'm staying put.

14. nctx77

Posts: 2540; Member since: Sep 03, 2013

Dude, you're just trying to save face at this point!

51. darkkjedii

Posts: 30974; Member since: Feb 05, 2011

I don't give 2 fks about saving face lol. Re read those last 3 words. We can do this all you want. Normally I'd just ignore you, but I actually wanna keep owning you. As I told you before, I don't fanboy, I keep it 100. Next post please...

20. Settings

Posts: 2943; Member since: Jul 02, 2014

Fanboys are the last people on earth who'll buy an exploding phone. Their so-called king will not admit it either even their casualties grow one each day. Samsung dont know how to take defeat on the Note 7. They just wont stop. The only way to take a hold on this is simply stop selling it. They already lost billions of dollars and they want to lose more.

33. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

It's not about taking defeat. Do you own a business, do you make products? No! The issue is simple, a company who spent moons to make a product exist, doesn't want tpntale it off the market if they can avoid it. However most companies always pit business before customers. They all do it, but like you an everyone you only see Samsung. What about Apple, Toyota, Chrysler and others? Did Apple recall the iPhone 4? IPhone 6 Plus? Apple only recalled faulty power cord. But deal. They recalled something that cost $3 to make. Samsung simply doesn't want to rush to judgement without knowing the facts. They want to ask the user the circumstances of the issue. They wa t to see the phone. They want to see if the user did something tonite as the very first safe model was found to have been near an external heat source. People are scammers. Should Samsung lose millions if a person is a liar? If you had money like that and someone possibly lied to getbit from you, would you be so quick to give it? You like all the other idiots lack even the most common of common sense, because you are so quick to make a decision when it's not your money that potentially could be lost. Since its not your money, then let the one who the money belongs too, do what is best. Samsung already took the offensive by stopping the carriers from making the sales before the official recall.the Govt is slow. They went to carriers and said stop selling them. They met with all 4 major US carriers. Yes they have lost money. Am sure they don't want to lose anymore. Everyone wants the sales to stop. So now they have.. yet you're still not happy. I got mine and unless Samsung and the US Govt says I need to return it, I will keep it

37. acruzlu unregistered

Well said man. Until Samsung and the US Govt says so. It stays put.

71. Settings

Posts: 2943; Member since: Jul 02, 2014

If I make products, Ill stop selling my defects. Isnt it enough that carriers will stop carrying your product, airlines and aviation prevents usage of your product to make you realize something is wrong here. SOMETHING WRONG. I will recall all my faulty products, I dont want any scammer to further milk from me. Dozens of phones are enough to make a dent to my credibility, I dont want to wreck my brand name further.

29. lucasho2312

Posts: 32; Member since: Feb 10, 2013

Thats willful ignorance.

41. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What exactly am I ignorant of. You like using buzz words, so tell. I know the facts. The facts is.both times millions of phones went out. A very small amount displayed an issue. It's not mine call tpntell Samsung what to do. They should do what is best for the . If that means no longer selling the phone then fine. But if I can keep mine I will. If I can't, i have my Note 5. I will use it until the next one comes. It's my choice, I can do whatever the hell I want. It's my life. If you wanna think I'm ignorant, then you are entitled to your opinion. But I'm curious, have you ever done anything ignorant? Of course you have! So you hypocritical bastard you don't get to pick what is ignorant when you are guilty of the same. I spent the cash out of my income, not yours. Since I spent MY money, you don't get to choose what I do with it. But the fact is dude, you are the one whole ignorant because you have zero respect for their decision. Though I don't like a lot of phones sold, I still.respect those who buy them because it's their choice. What I get pissed at is fa boys who argue and lie and make exaggerated claims because of their choice, trying to say it's better than mine.. No matter what you say about Samsung, the Note 7 or me, Samsung foe the 50 models they make, make the best products, they are sourced by other outfits foe stuff and none have caused an issue...ever! They made their first issue, and OMG you hypocrites just come out of nowhere and ignore the same issue from everyone else. I could care less how many it was They all should get the same attention because the result is the same. The result is we assume a risk using these products. The risk is equal even if one oem is presently having a bigger problem or not. I've never seen you post anything in the articles about other devices catching fire and hurting or even killing people. But you and your crony friends in every Samsung article. You're the one that's ignorant. Because you are consistent.

74. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

I wonder what you're doing here, when you could be kicking ass in poetry.

73. monoke

Posts: 1157; Member since: Mar 14, 2015

Be safe bro! Explosion jokes aside, it is a faulty recalled device. There's a good chance support will be non existent past certain period. Newer and better phones come out within days. That's just the nature of the industry. No point in holding on to it.

5. acruzlu unregistered

I'm there as well man. Waiting until Samsung says something official before jumping to any conclusions about the alleged reports.

18. PHYCLOPSH

Posts: 652; Member since: Jun 28, 2014

As George W. Bush once said:https://www.c-span.org/video/?c4445081/clip-hurricane-gustav-relief-efforts "All across our country there's a lot of prayer – prayer for those whose lives have been turned upside down. And uh - I'm one of them." That pretty much sums up Samsung's insensitivity right now.

19. piyath

Posts: 2445; Member since: Mar 23, 2012

All the people here act as complete gentleman adults in a situation like this. But if this happens to Apple they abruptly will become children and bash Apple top to bottom, day and night. I'm no fanboy here. I love Samsung more than Apple. But truth must be spoken. Irrational stupidity is the worst human nature in my book. Credit is where it's due, and blame is where it's due. At the end of the day we pay for every little gadget we use. No company will give us free phones if we defend their shady work. Samsung could've been more careful and patient about developing this product and it's clearly their fault. Apple touch IC issue is the same. That's where Apple get the blame these days and they absolutely deserve that.

22. Settings

Posts: 2943; Member since: Jul 02, 2014

Not unless they're employees...

27. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

Anyone who still owns a Note 7 is an idiot.

35. acruzlu unregistered

Anyone named LebronJamesFanboy is an idiot, but you don't see people pointing it out. People waiting on an official statement does not make them an idiot or a dumb f**ker.

45. LebronJamesFanboy

Posts: 671; Member since: Mar 23, 2013

^Idiot spotted lol

49. acruzlu unregistered

^Where. Oh you're talking about yourself?

28. lucasho2312

Posts: 32; Member since: Feb 10, 2013

Any who owns a Note 7 is a dumb f**ker.

36. mail2me98

Posts: 18; Member since: Feb 24, 2013

the curse of skipping the "6" :P

38. fyahking

Posts: 1146; Member since: Jan 28, 2015

That's weird, I just ordered 2 more note 7's for my 2 other lines like 5min ago through t-mobile.

43. kiko007

Posts: 7493; Member since: Feb 17, 2016

Considering there press release two or so hours ago.....no you didn't.

69. fyahking

Posts: 1146; Member since: Jan 28, 2015

Oh, yes I did. Go to their site and order one for yourself if you don't believe me. It's still there for you to order as I am typing to get this through your rock head.

70. fyahking

Posts: 1146; Member since: Jan 28, 2015

So, bring facts before you accused people of lying.Go back to your boyfriend and bend over so he can give to you good for being a bad little boy.:)

47. phonehome

Posts: 812; Member since: Dec 19, 2014

Verizon hasn't stopped sales yet. Maybe because they are so greedy and controlling, they believe that *their* 'safe' Note 7 replacements won't catch fire. On a somewhat related note (no pun intended), 2 of my friends recently dropped Greedy Red.

48. technut

Posts: 167; Member since: Aug 03, 2012

It looks like Swappa is suspending sales as well. Official Statement: Samsung Galaxy Note 7 Sales Halted UPDATE 3: Due to the growing number of issues with the Samsung Galaxy Note 7, including replacements, we are no longer allowing the Note 7 to be listed on Swappa. If you have any questions, you can email us at help@swappa.com  

52. darkkjedii

Posts: 30974; Member since: Feb 05, 2011

Well that settles it lol. Mine stays put. Even bought a fast wireless charger from Bestbuy today. My man Maher talked me into it.

53. asirfaysal

Posts: 98; Member since: Jul 19, 2016

Perfect for samsung. Now do hurry again for releasing a new galaxy S version before December and get another kick in your *** Samsung.

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