T-Mobile customers have a tough day as the network goes down in 12 states and D.C.


T-Mobile customers in as many as 12 states and Washington D.C. had a tough day on Thursday. The nation's third largest carrier saw its network go down in Texas, Virginia, New York, Pennsylvania, California, New Jersey, Florida, Missouri, Washington, D.C., Rhode Island, Maryland, Ohio and Massachusetts. While some subscribers in affected areas could make phone calls, most were unable to go online or open any apps.

The word quickly spread over social media with several T-Mobile subscribers scurrying over to their desktop computers to report an issue. One T-Mobile subscriber in New York City inquired about an outage in the Big Apple, and said his phone couldn't stay locked onto T-Mobile's network for more than a second at a time. Another complained that he couldn't get any work done on his business phone as he wasn't able to send out "timely emails."

According to DownDetector.com, the peak of the outage occurred at 10am EDT when 1,025 reports of problems with the T-Mobile network were logged. The number dropped off during the day. The majority (53%) complained about the inability to get online. 27% had no signal, and 19% could not make phone calls. The good news is that T-Mobile Thursday is coming to an end; unlike T-Mobile Tuesday when subscribers get freebies and a chance at some big prizes, T-Mobile customers do not want today's surprises to repeat again.

source: KCCI, DownDetector

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14 Comments

1. md227a

Posts: 225; Member since: Mar 20, 2012

Didn't even notice

2. TechNeck

Posts: 649; Member since: Aug 29, 2014

Same.

3. Flash

Posts: 1972; Member since: May 19, 2017

When is it ever up?

6. TechNeck

Posts: 649; Member since: Aug 29, 2014

It's always up. It wasn't down all day in my area of Texas.

8. andynaija

Posts: 1255; Member since: Sep 08, 2012

When you're not around.

9. Zylam

Posts: 1813; Member since: Oct 20, 2010

That's what she said...

14. JBOPatrick

Posts: 1; Member since: Jun 29, 2017

That's terrible, your girlfriend says that so much, it got stuck in your head.

4. Robert235

Posts: 70; Member since: May 30, 2010

im in new york though my phone was acting up.

5. L0n3n1nja

Posts: 1548; Member since: Jul 12, 2016

I used T-Mobile for awhile over this last winter, I noticed absolutely no service 2 or 3 times a month. That and spotty coverage where I live, I immediately returned to Verizon once they offered unlimited data. I'll gladly pay a little more for a superior coverage map, I spend too much time in rural areas.

7. Bernoulli

Posts: 4359; Member since: Sep 01, 2012

Where were you at? I'm not a fan of their coverage either, but I at least have service traveling from Houston to Dallas and new Orleans, I go through little backwards towns with LTE. If you live north east then yes don't ever drop verizon t mobile can't improve service in new Hampshire

10. tonyv13

Posts: 113; Member since: Jun 07, 2015

I was blaming my phone since a Xiomi XD then it went back to normal

11. nicknack84

Posts: 48; Member since: Dec 02, 2011

I'm in southern Virginia and I actually had better speeds yesterday than I've had in a long time.

12. libra89

Posts: 2271; Member since: Apr 15, 2016

I was one of the ones to lose signal. That was scary. Luckily, I had another (non T-mobile) phone to call them to reset it on their end.

13. Faslane

Posts: 19; Member since: Sep 30, 2013

It was fixed before anyone else even noticed. Hardly news worthy. It happens and it was a small area on the east coast before most were even out of bed lol......

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