T-Mobile customer has his account name changed to "IDIOT IDIOT" after a dispute
Apparently, a gentleman by the name of Luke had taken advantage of T-Mobile's Apple iPhone 7 trade-in promotion. He surrendered his Apple iPhone 6s, received his iPhone 7, and waited the required two to three months to start receiving the bill credits that would reimburse him for his new iPhone. But when the credits still didn't show up, Luke called T-Mobile customer service where he was told that he hadn't purchased the iPhone 7 until October 7th, which was an "alternative fact." In other words, that was not true as Luke had made his purchase on September 9th. The customer service rep informed Luke that it would take 7 to 10 business days to correct the problem.
A tweet from John Legere indicates that the nation's third largest carrier is investigating the matter. And as usual with this type of thing, a number of T-Mobile customers suddenly came out of the wood works complaining about various problems they are experiencing with the wireless operator's customer service.
In a highly competitive landscape such as the U.S. wireless industry, perceptions can play a huge part in maintaining a company's success. Obviously, it would behoove T-Mobile to get to the bottom of this immediately, and reassure consumers that the employee involved has been "terminated."