T-Mobile USA CEO sends out memo to employees detailing the company's new restructuring efforts

T-Mobile USA CEO sends out memo to employees detailing the company's new restructuring efforts
Back in late March, T-Mobile announced its plans on closing down seven of its call centers, which resulted in the loss of some 1,000 jobs during the process. However, it seems that future job cuts are on the horizon for some employees, as a memo from T-Mobile USA CEO Philipp Humm details the company’s future restructuring efforts.

Reading into the lengthy memo, Humm mentions having to make some “difficult decisions” that would affect mostly back of the house employees – whereas “representatives in the remaining 17 call centers, technicians in engineering, and frontline employees in our T-Mobile corporate-owned stores will not be affected.

With this “new structure” for the carrier, it’s unknown at this point on how many employees will actually be losing their jobs, but as Humm makes clear early in the memo, “T-Mobile has stressed that 2012 is a rebuilding year for the company.” Therefore, it’s quite possible that more layoffs might be on the horizon to meet with the company’s revenue realities.

Naturally, we’ll more than likely see another kind of communication over the course of the week regarding the details about this round of layoffs. If you’re curious to know what was mentioned in the memo to T-Mobile employees, you can read about it below.

source: The Verge via TmoNews



1. Zayuh24

Posts: 149; Member since: Nov 21, 2011

So basically... "We're proud of what you've done so far, but in order for us to grow, we're randomly selecting smaller chains that do not bring in as much revenue as larger call centers to cut our losses short.... We plan on creating 1000 jobs after letting you go. If your store is called, you're SOL until we see some improvement. Thank You."

2. belovedson

Posts: 1061; Member since: Nov 30, 2010

tmobile instead of talking why dont you post up how much the ceo and all the cronies made the last 5 years. you just got a couple billion dollars in free $$$ from att, what a load of crap.

3. JGuinan007

Posts: 699; Member since: May 19, 2011

Man when will someone buy this company and fix it before it's too late?

4. DavidVZW

Posts: 1; Member since: May 15, 2012

You gotta spend money to make money...

5. darkvadervip

Posts: 366; Member since: Dec 08, 2010

Apple needs to buy tmobile and sprint and combine

8. miles16852

Posts: 241; Member since: Oct 20, 2011

your obviously very horrible at having ANY business sense! keep your job please...

6. Carlitos

Posts: 681; Member since: Oct 23, 2011

Wow, apparently not even with the billion something bocks AT&T gave them, they seem to be worsening.

7. Bluesky02

Posts: 1439; Member since: Dec 05, 2011

Microsoft need to buy Tmobile

9. lubba

Posts: 1313; Member since: Jan 17, 2011

Despite their price saving plans, Tmo is still losing both customers and revenue, If that is the case. What is Tmo's overall problem? Ok they have 3G, 4G, and a girl with a crotch rocket. What else is missing?

10. taco50

Posts: 5506; Member since: Oct 08, 2009

without an iPhone T Mobile is dead

11. remixfa

Posts: 14605; Member since: Dec 19, 2008


13. Whateverman

Posts: 3295; Member since: May 17, 2009

Thanks a lot remix... Now I'm hungry! Lol.

14. remixfa

Posts: 14605; Member since: Dec 19, 2008

lol glad I could help. :)

17. InspectorGadget80 unregistered

you have to he one of the dumbest person I've seen on this site. You think iPhone is god or something.

12. Whateverman

Posts: 3295; Member since: May 17, 2009

T Mobile just needs to get rid of all the confusing rate plans, the My Touch name and the T Mobile girl. She's kinda hot but hot doesn't sell phones. Nor does the soccer mom friendly monikers like the My Touch. The Droid branding and commercials by VZW were brilliant, and had they not given the their special selection of Androids such a commanding name, Android wouldn't be where it is today. T Mobile was the first to carrier the iconic OS, yet hasn't be able to capitalize on that at all. Here's a suggestion... Instead of My Touches or HTC One X, try the "Mach" One X or the Beast! Something that doesn't make users feel all girls when people ask them what phone they have. Anything that can set T Mobile's products apart from VZW, AT&T, and others would help a lot.

15. remixfa

Posts: 14605; Member since: Dec 19, 2008

or they could just figure out how to effectively advertise all the advantages of the network. they haven't had good advertising since the days of Catherine zeta Jones.

16. taco50

Posts: 5506; Member since: Oct 08, 2009

Advantages of the network? They have the worst network of the big 4.

18. Whateverman

Posts: 3295; Member since: May 17, 2009

True, but that was when people only cared about getting a free phone. With the popularity of smartphones now, not even CZJ is enough to make people for get that they could get a Razr, an Evo or an iPhone with other carriers. And your right, they should put heavy emphasis on their speeds. No matter how spotty, they're still faster then most.

19. remixfa

Posts: 14605; Member since: Dec 19, 2008

spotty? they have the widest 4g coverage of all the networks. If your not in the backhills somewhere and in a population area, the coverage is quite good for most people. Statements like that are EXACTLY why Tmobile needs more effective advertising. The last 2 years have brought major improvements to the network, but people think its the same little rinky dink network from 2008. The other thing is brands. Your right. You mentioned 3 big brands that are easily recognizable. Tmobile loves to go after the "value oriented" person with middle of the road phones. If you go to any other carrier, they only spend money on the "big" name phones like the iphones, evos, ect. Tmobile spends all its cash on cheap androids like the Mytouch line. They desperately need a high end brand that people can recognize and want. People dont salivate over middle of the road specs (unless its an iphone), they salivate over huge screens and neat functions.

21. Whateverman

Posts: 3295; Member since: May 17, 2009

Correction: I probably shouldn't say spotty. My experiences with T Mobile have all been pretty good. I hear a lot of people complain about the service, but I always had a pretty good connection.

20. JeffdaBeat unregistered

First...HOW DARE YOU BLASPHEME THE T-MOBILE GIRL!? I think remixfa hit it on the head. The problem is that no one wants a cheap phone. Even people who don't have a lot of money don't want a cheap phone or a cheap phone service. I remember selling iPhones to people who saved for a while just because they wanted to have something that folks with more money had. I dunno...it made them feel special that they worked for something like that. There is nothing wrong with being a value company, but you don't want to be a cheap one. I think T-Mobile has that stigma in a big way. Mostly created by them. For a while, they were the carrier for cool kids with their sidekicks. But somewhere they got caught up in being cheap. People started looking at them like they were cheap and started looking elsewhere for phones. T-Mobile can turn that around. Sprint used to be the same way...the cheap company and they turned it around. They just have other problems now... But yeah...T-Mobile has to change folks' view and make people want them.

22. Whateverman

Posts: 3295; Member since: May 17, 2009

LOL! Sorry Jeff, won't happen again.

23. hitechredneck

Posts: 103; Member since: Nov 21, 2011

Tmobile knew all of this when they were talking with at&t about merging with them and forewarned the FCC about what would happen if the merger took place. And no tmobile does not have the largest 4g network at&t's 4g foorprint surpasses everyone look at the coverage maps not to mention the fastest LTE network. Who do you think Tmobile's roaming partner is..at&t per the break up fee. What happened to the 2 billion dollars they just gave them? Pocketed by Deutche Telekom in europe. If the government hadn't gotten its nose involved and targeted at&t as running a monopoly again this wouldn't be going on.

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