SwiftKey users reportedly receiving other people's suggestions, including personal info (Android)

SwiftKey users reportedly receiving other people's suggestions, including personal info (Android)
SwiftKey, one of the best third-party mobile keyboards around, has been suffering from a lot of strange problems lately. A couple of days ago, users on Reddit began reporting that they were receiving other people's suggestions, which, as can be expected, contained email IDs and other personal information. As far as we can tell from the original thread on Reddit, and from recent posts on SwiftKey's support forum, the issue has not been officially acknowledged or addressed by the company.

There were multiple reports of people experiencing “mis-sync”, which, if legitimate, would rule out the possibility of an isolated system mash-up. Wrongly synced suggestions included entries from other people's typing databases and predictions in different languages. Various users claim to have contacted SwiftKey via email and over Twitter with no answer from the company.

Judging by reports, the issue seems to have affected mainly users who have recently performed a factory reset on their device. The Reddit poster of the original thread claims that, upon deleting both their suggestions and SwiftKey account, the foreign language suggestions, containing a yahoo.de email address, remained in the app.

Now, a lot of SwiftKey users are reporting that they are completely unable to access their typing data and predictions, including data obtained from Facebook, Twitter, Gmail and other apps. Two days ago, a thread about this issue was opened on SwiftKey's support forums, with many users chiming in to report the same sync outage problem. This time around, the problem was acknowledged by a member of the SwiftKey team who issued the following statement:


According to the same SwiftKey team member, “when sync is back up, things that were learned during this outage should be synced to your model.”

Have you experienced any of the aforementioned issues recently? If you have, please chime in the comment section below.

We have reached out to SwiftKey for comment on both issues and will update this article if we receive a response from the company.


sources: Reddit, SwiftKey Support Forums

FEATURED VIDEO

13 Comments

1. sgodsell

Posts: 7221; Member since: Mar 16, 2013

I knew if Microsoft bought this app, then it wasn't going to take long for them to screw it up.

2. kiko007

Posts: 7493; Member since: Feb 17, 2016

MSFT's motto should be "We f**k up everything we touch......DEAL WITH IT!" Seriously, is there another business with as bad a track record luck wise?

3. SuperAndroid507

Posts: 361; Member since: Jan 06, 2014

True story.

5. XperiaFanZone

Posts: 2277; Member since: Sep 21, 2012

Not because it's Microsoft, but because it's an American company. They're known to f**k things up after buying the company.

12. Barney_stinson

Posts: 672; Member since: May 30, 2016

MSFT should buy you now!!

4. Settings

Posts: 2943; Member since: Jul 02, 2014

Meh. It's only just a small bug, doesn't affect most of the users. The best keyboard app, even better than Samsung's dull keyboard.

6. Elfmonster unregistered

You know maybe if Google offered its new keyboard app to Google Android customers the way they offer it to Apple users then I could try that instead.

8. Unordinary unregistered

No one makes money with Android

9. Amroze

Posts: 597; Member since: Jul 04, 2016

Yes, It's All About Money For Them Apple is truly one of the most evil corporations of our generation. Steve Jobs was absolutely driven by profit and power. He cared very little for anything else. The company employs slave labor to build its products and refuses to pay taxes to the government which allows it to function. It also attempts to sue any competing company just to harass them in court.

11. Amroze

Posts: 597; Member since: Jul 04, 2016

Apple is EVIL Apple creates ways and is seeking to MAKE LAWS to separate owners (you) from their property (the stuff you purchase..Like WITH YOUR MONEY BRO). Ever tried to share a song you bought off iTunes? How about an audiobook? Ever tried to get a song off of an Apple device? YOU PAID FOR IT...BUT IT REMAINS APPLE'S PROPERTY

13. AlikMalix unregistered

Are you trying to make android users look stupid? Everything I bought on iTunes is on my PC and can be shared with any user any device or flash card. True, on iOS you can't just send a track you purchased to someone else (except your family) because that's a form of pirating - it's like buying a movie on dvd and making free copies to everyone or post it on your website for everyone to download - think about it. If Apple allowed that - they would get sued for everything they got. You really are about 10 years old, am I right? If you must give a song that you own to your friend - you can't do it thru native music player on iOS, but you can definitely share it from cloud or your own NAS, or from your phone if you have a file manager installed (check App Store you'll find at least 50 apps that share files). But once again sharing music (even the ones you bought) is a form of piracy. I'll explain: Music artists sign deals with "labels" that buy their song so they can sell it to you AND your friends. You are allowed to listen to it, and listen to YOUR copy with your friends, but you can't give them a COPY so they can OWN it too. The rightful owner of any media is the label, you are merely paying for a licence (permission) to listen to it on demand. The rightful owner - which is the label, not you - pay millions of dollars for a song that they hope to sell many copies of (read: sell permissions to listen). When you give away copies of a song you are taking away opportunity for the "rightful owner" to make their money. That's basically STEALING from them. Now this is where you ruin MY ability to enjoy music better - because people share FREE copies of music they do not actually own, AND take away ability from "labels" to make money per every copy that everyone owns - they have to raise the cost of each song to get back any investment they made initially - which happens to be also shared with your favorite artist "Justin Beiber" so, now because of YOU I pay $.99 per song due to huge pirating scheme that includes "giving a copy to your friend". If the "label" actually sold every copy that everyone now has - they wouldn't have to sell it at the price that we are paying. There are more technicalities to it all, but that's the basics. Now you can be a proud 10 year old that knows how basic music industry works.

10. CX3NT3_713

Posts: 2349; Member since: Apr 18, 2011

*Uninstalled*

14. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I don't bother with Swiftkey anymore. Just use the stock.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.