Sprint users: We want more Windows Phone devices

Sprint users: We want more Windows Phone devices
Yesterday, we reported that no Windows Phone devices were to be added to Sprint's lineup in the near future, as  Steve Owens, Vice President of Product Realization at the carrier revealed. He also stated that the HTC Arrive, the carrier's only Windows Phone device, was not doing well as it was delivering a sub-par user experience.

Well, some Sprint customers were not too happy about Mr Owens' lack of excitement about Windows Phone. In fact, an online petition has been already created and nearly a thousand signatures have been collected to this moment.

Since Customer feedback has proven to be quite effective on some occasions, it will be interesting to see whether Sprint will take notice of the petition. As some of you probably remember, Verizon decided to drop its $2 “Convenience Fee” because of the massive subscriber uproar that followed. However, a thousand signatures are highly unlikely to change Mr Owens' mind given that Sprint caters to over 53 million customers. At the same time, AT&T just got a couple of great Windows Phone devices, namely the Nokia Lumia 900 and the HTC Titan II, might have gotten a bit envious because of that.

Nevertheless, we will be keeping an eye on the situation. Rest assured that we will let you know as soon as we learn something new.

To view and sign the petition: click here.

source: Sprint Users



1. Muhannad

Posts: 455; Member since: Sep 20, 2011

The results should be pretty interesting if Sprint decides to do something about it.

27. pattypatterson

Posts: 48; Member since: May 28, 2010

By sub-par experience he means no one and I mean no one is buying that phone. Besides a very small percentage of customers who would want a windows 7 phone what is sold is determined by what the sales people like and are familiar with and push. The way people view Windows phones is bsically the total opposite of the iphone where people will buy and they dont even know why they are buying. If windows was smart they would give salespeople the phone to personally use and then if it was a good platform it would sell which im sure it is but no one knows.


Posts: 11; Member since: Jan 11, 2012

win suxs so bad nearly a thousand signatures lol that is why THE GREAT GREEN WILL BE THE BEST LOL

3. SellPhones82

Posts: 569; Member since: Dec 11, 2008

After all the cash they had to pay Apple for the iPhone they have no money to give any OEMs for an "exclusive" Windows phone...Hesse already said the iPhone would have them in red for the next three years because of the deal they had to sign. $20 BILLION for 30.5 million iPhones wheather they sell them or not!! Hope selling your soul to the devil was worth it. Sprint Chief Executive Dan Hesse told the board in August that Sprint would likely lose money on the deal until 2014, according to people familiar with the matter....Mr. Hesse told the board the carrier would have to agree to purchase at least 30.5 million iPhones over the next four years—a commitment of $20 billion at current rates—whether or not it could find people to buy them, according to people familiar with the matter. In order to keep the price people pay for the phone low and competitive with rivals, Sprint would be subsidizing the cost of each phone to the tune of about $500, which would take a long time to recoup even at the high monthly fees iPhone users pay.

9. shafboy

Posts: 179; Member since: Sep 26, 2010

Good business is about taking risks, Sprint don't seem to be doing that.

22. remixfa

Posts: 14605; Member since: Dec 19, 2008

they just took a huge risk. they just bet 3 years of profit on carrying 1 silly iphone. how much more risky does it get? Sprint cant afford to have a WP7 phone now. And they might start getting less super high end android phones to push people toward the iphone. If they dont sell the iphones they promised they will have just given Apple billions for nothing. Honestly, that was a bad bad move. I would have partnered up with Google, Samsung, Nokia, and MS for special phones and promotions for pennies compared to what they bent over and let apple take from them. WP7 is the new growth market and Android is continuing its domination. Why would u bet the farm on the middle child?

24. simplyj

Posts: 406; Member since: Dec 23, 2009

How is that a risk? Everyone know the iPhone is a guaranteed profit generator!

25. remixfa

Posts: 14605; Member since: Dec 19, 2008

actually, its not. the iphone reduces profit margins exponentially. they just want the phone so they dont lose more customers. its also a huge risk when your giving away 3 years of profits that you havent earned yet. any mis steps and they are in serious trouble.

26. shafboy

Posts: 179; Member since: Sep 26, 2010

I know, I would take a risk on Windows Phones with Sprint, what a promising software. The problem is most carriers don't take risks on the software.

4. tigermcm

Posts: 861; Member since: Sep 02, 2009

whats funny is on Sprint.com the Arrive has high ratings.....I guess people were lying

5. Muhannad

Posts: 455; Member since: Sep 20, 2011

The Arrive probably had high rating because of the software, the display on the Arrive was terrible, bad camera quality and it was very heavy for a 3.6 Inch smartphone.

7. knights4life03

Posts: 131; Member since: Jun 09, 2011

but sprint says they got some of these back because of the software not the design and hardware. but yea the ratings do say that

20. apocalypsebc

Posts: 148; Member since: Dec 07, 2010

Actually the Arrive is great and on the Sprint website 95% of the customers agree! It will be August or September when Sprint get more Windows Phones and thats the exclusive coming from Nokia if Sprint allow it! There shouldn't be any problems since Sprint will have LTE and the Windows phone at that time will be LTE capable and possibly be running Windows Phone 8/Apollo! Lets just hope Sprint give customers more options with more than one Windows Phone.

21. tigermcm

Posts: 861; Member since: Sep 02, 2009

I have the Arrive and finally switched my lady to the Arrive too. she likes WP7 but complains about no options. I dont understand why only 1 option was offered to begin with

14. Mozarrt

Posts: 301; Member since: Oct 08, 2011

Nice Phone.

6. knights4life03

Posts: 131; Member since: Jun 09, 2011

lol i was just getting pissed about yesterday that sprint said that they are only gonna release one other windows phone!

8. arcq12

Posts: 733; Member since: Oct 13, 2011

If Sprint will even consider this petition, I doubt they will have one right away, June is probably gonna be the earliest..

10. GeekMovement unregistered

if sprint got the nokia lumia 900 that would be pretty awesome

23. lp_522

Posts: 46; Member since: May 31, 2011

A Sprint Nokia 900 with LTE or even WiMax and pre-programmed with a black background and yellow tiles! That would be way more Epic. Literally. Pun intended!

11. lp_522

Posts: 46; Member since: May 31, 2011

I've given Sprint the benefit of the doubt many times (Merging with Nextel, picking WiMax over LTE, the Kyocera Echo :p ) but the fact they can't recognize an up and coming platform like WP7 is just... just stupid and idiotic. This isn't Palm or HP. This is freaking Nokia and Microsoft. Sprint wants to pick up more Windows Phones once it proves itself? The platform is doing well in Europe and Asia but it's relatively unknown in North America because of our ignorant carriers themselves! I applaud AT&T. They've redeemed themselves in my eyes because how they have embraced any new options when it comes to smartphones. Vehemently after they lost exclusivity rights to Apple's iPhone awhile back. They were even on track to pick up the Pre 3 before HP caved! If this bs keeps up I might sign up with them and know full well that at least I'll have choices when it comes to phones there. Goddamn Sprint..

12. knights4life03

Posts: 131; Member since: Jun 09, 2011

and i've said this before and i'll say it again... at&t has the most diverse handset lineup more than any carrier and it makes wanna go back to them and choose from it!!! sprint has disappointed me and its really frustrating to see them like this it really makes me wanna switch carriers again....

13. Gdrye

Posts: 111; Member since: Jan 02, 2012

I work for sprint and i agree, i believe that the windows platform is THE best looking interface out there. especially in red! lol but seriously, it looks really nice and sprint is really missing a beat with this.. oh and with nokia who is making some really nice looking phones, i think this will eventually catch on. give it time

15. lubba

Posts: 1313; Member since: Jan 17, 2011

Lets do this for tmo and Verizon too!

16. Jyakotu

Posts: 867; Member since: Dec 12, 2008

Being an ex-AT&T customer just to save money, I moved to Sprint. I feel that one of the biggest flaws with Sprint is their phone selection. To be blunt, they really don't have many choices. Sprint right now is all about Android and iOS. However, Sprint needs to realize that customers like choice. I'm actually jealous that AT&T has such a huge variety of Windows Phones, especially with the announcement of the HTC Titan II and Nokia Lumina 900. Hopefully Sprint will get more Windows Phones before they decide to discontinue the HTC Arrive. I know Nokia wants to give each major US carrier their own exclusive Windows Phone, so I think Sprint should take them up on the offer, especially since they're transitioning to LTE in the future.

17. Dj21o

Posts: 437; Member since: May 19, 2011

Omg there is almost 2,000 signatures already. Hopefully sprint listens.

18. wumberpeb

Posts: 453; Member since: Mar 14, 2011

The Arrive came out almost a year ago and the preferred retailer I work for sells around 130-145 phones a month. The problem is, I simply cannot remember the last time a customer ever asked anything about a Windows Phone. I don't believe I've ever sold one, and trust me, I want it to succeed. All the training we're supplied can't make up for a lack of advertising and product hype. Customers entering the store with absolutely no idea what type of smartphone they'd like to purchase can't even be talked into a phone they havent heard of unless they at least recognize the branding to some extent. Everyone knows Android, Blackberry and iPhones but if all someone remembers about Windows Phones is Windows Mobile 6.5 or earlier, there isn't anything for them to get excited about. As a salesman, its not my job to push anyone into any particular phone, only to listen to their wants and needs and make an informed suggestion. Problem is, many customers see an iPhone display near the counter or an Android demo all lit up and they've already focused their tunnel vision towards whatever catches their eye. I'd love to sell WP7, but there is absolutely no hype behind it, and that makes it an extremely hard sell even after mentioning all the positives about the wonderful Windows platform. If none of their friends use it, even on other carriers, they're not asking for an Arrive for Christmas... Sprint takes risks, but very calculated risks, when it comes to phone selection. They put the Arrive out there very early in 2011 and nobody wanted it, even while it's specs were still up there alongside the Evo and Epic 4G. The reviews on Sprint.com simply relay that those that took the leap and purchased it absolutely loved it, and I have no doubts that they do. All this being said, Sprint isn't going to take a leap of faith, with their current cash situation, unless its a rock-solid guarantee that it can succeed. AT&T certainly had the better plan with WP7, and its paying off, but if it were to have failed like Palm's WebOS phones, they'd survive the storm and change their direction. Sprint can't. Sprint took huge risks with WiMax and the Apple deal, so they're certainly capable of spending money to gain ground in this industry. However, when your back is against the wall, tried 'n true ideas make for a much more secure future. I'd rather have a job in the next year or two then apply at Verizon!

19. dblue45

Posts: 77; Member since: Aug 26, 2009

Hope there is a very good demand, and sprint does something about it... I'd love to see Windows Phone play as one of the big boys!

28. Murfpass

Posts: 23; Member since: Aug 23, 2011

The ONLY way I would get a windows phone is if they either gave me one, or if it was the TITAN 2. That thing looks sick. If Sprint got a phone like that, then I would consider it

29. joey18

Posts: 682; Member since: Jul 20, 2010

Is big risk to get windows bcs is not so popular some people wans the lumia but for how long now tmo nokia 710 --- 49 dollars and att the other day offer me wan for 99 cents with contract now is to early to make decision the samsung galaxy 3 is coming the htc zeta or the iphone 5 who wans to be stuck on windows phones ??????

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.