Sprint stops honoring 12 month warranty on non-branded Sprint accessories

A anonymous Sprint employee sent us an internal memo that reveals that the carrier is no longer providing or honoring a 12-month warranty on non-branded Sprint accessories. Instead, customers will be given the opportunity to return these items within 14-days after purchase. As our source tells us, the 12-month warranty is a major selling point for these items and during training, reps are told to mention the 1-year warranty to customers when a non-branded Sprint accessory is purchased.

What catches our attention is that Sprint says it will not honor the 12-month warranty. That phrasing would seem to indicate that Sprint is reneging on a promise to cover these affected accessories in case they break or stop working during the first 12-months after purchase.

The memo doesn't explain the reason for the change, but does say that this policy is effective immediately. 


Thanks for the tip