Sprint stops honoring 12 month warranty on non-branded Sprint accessories

Sprint stops honoring 12 month warranty on non-branded Sprint accessories
A anonymous Sprint employee sent us an internal memo that reveals that the carrier is no longer providing or honoring a 12-month warranty on non-branded Sprint accessories. Instead, customers will be given the opportunity to return these items within 14-days after purchase. As our source tells us, the 12-month warranty is a major selling point for these items and during training, reps are told to mention the 1-year warranty to customers when a non-branded Sprint accessory is purchased.

What catches our attention is that Sprint says it will not honor the 12-month warranty. That phrasing would seem to indicate that Sprint is reneging on a promise to cover these affected accessories in case they break or stop working during the first 12-months after purchase.

The memo doesn't explain the reason for the change, but does say that this policy is effective immediately. 


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6 Comments

1. WillieFDiaz

Posts: 127; Member since: Dec 22, 2010

When has Sprint EVER honored a promise or fixed anything that was defective? Never. O this shouldn't be news to any customer.

2. palmguy

Posts: 978; Member since: Mar 22, 2011

I don't see the issue. If my LG Tone Bluetooth stopped working after 7 months I call the 800 number to LG. They send me a new or refurbished one, I send them the non working one. Sprint has for years did stupid things it thought gained it customer's business. How about a better network?

3. VLaRueC

Posts: 189; Member since: Dec 18, 2012

Is posting an internal document legal?

4. waddup121 unregistered

oh sprint

5. 14545

Posts: 1835; Member since: Nov 22, 2011

So, Sprint thinks they can turn things around using fraud and deception? There is a reason you have been passed by T-mo, and HINT, it isn't being a chitty company. D, JD.

6. DonkeySauce

Posts: 194; Member since: Dec 03, 2011

How is that Fraud or deception? Hopefully, it will allow them to offer more competitive pricing on the accessories.

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