Sprint stops honoring 12 month warranty on non-branded Sprint accessories

posted by Alan F. / Jun 19, 2015, 11:53 PM

Sprint stops honoring 12 month warranty on non-branded Sprint accessories

A anonymous Sprint employee sent us an internal memo that reveals that the carrier is no longer providing or honoring a 12-month warranty on non-branded Sprint accessories. Instead, customers will be given the opportunity to return these items within 14-days after purchase. As our source tells us, the 12-month warranty is a major selling point for these items and during training, reps are told to mention the 1-year warranty to customers when a non-branded Sprint accessory is purchased.

What catches our attention is that Sprint says it will not honor the 12-month warranty. That phrasing would seem to indicate that Sprint is reneging on a promise to cover these affected accessories in case they break or stop working during the first 12-months after purchase.

The memo doesn't explain the reason for the change, but does say that this policy is effective immediately.

Internal Sprint memo reveals the carrier's decision to stop honoring a 12-month warranty already promised on certain accessories

Thanks for the tip

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6 Comments

1. WillieFDiaz

Posts: 127; Member since: Dec 22, 2010

When has Sprint EVER honored a promise or fixed anything that was defective? Never. O this shouldn't be news to any customer.

posted on Jun 20, 2015, 12:16 AM 3

2. palmguy

Posts: 974; Member since: Mar 22, 2011

I don't see the issue. If my LG Tone Bluetooth stopped working after 7 months I call the 800 number to LG. They send me a new or refurbished one, I send them the non working one. Sprint has for years did stupid things it thought gained it customer's business. How about a better network?

posted on Jun 20, 2015, 2:44 AM 0

3. VLaRueC

Posts: 189; Member since: Dec 18, 2012

Is posting an internal document legal?

posted on Jun 20, 2015, 8:12 AM 0

4. waddup121 unregistered

oh sprint

posted on Jun 20, 2015, 9:43 AM 0

5. 14545

Posts: 1835; Member since: Nov 22, 2011

So, Sprint thinks they can turn things around using fraud and deception? There is a reason you have been passed by T-mo, and HINT, it isn't being a chitty company. D, JD.