Sprint recognized for customer service by JD Power

Sprint recognized for customer service by JD Power
As wireless customers, our top priorities are typically call quality, coverage area, and now data speed. But what about customer service? We all hate having to deal with the customer service hurdles, but Sprint has distinguished itself as one of the most tolerable customer service experiences.

JD Power and Associates has recognized Sprint as a Customer Service Champion, an honor which only 40 companies earned in 2011. "These important interactions take place in our stores, on our website or in calls to our care centers...What makes this honor especially gratifying is that we received this distinction directly from our own customers," said Bob Johnson, chief service officer at Sprint.

The companies that received this honor were not just the top in their own fields, but the best from 20 different industries evaluated. The more than 800 different brands were judged based on customer reports, and opinions from JD Power's own research.

Sprint Wireless points out that JD Power wasn't the only organization to recognize their customer service. Vocalabs, a customer support researcher, found that Sprint was the highest rated wireless company in call satisfaction and first-call resolution, which are key factors in customer service.

So how does this honor line up with your own experiences? Have you had a good experience with Sprint's customer service? Or have you been impressed by another carrier?

source: Sprint

FEATURED VIDEO

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.
FCC OKs Cingular's purchase of AT&T Wireless