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Sprint recognized again for customer service improvements

By Daniel Petrov

Published: Jun 30, 2010, 9:06 AM

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Sprint

Wait, wasn't Sprint just recently getting an award in the American Customer Satisfaction Index results? It was indeed, and now the reputed Gartner analysts, together with 1to1 Media, have given the carrier a CRM Excellence Award as well, for innovating in the field of customer satisfaction.

CEO Dan Hesse must be very proud of Sprint's performance and results in what he made top priority two years ago. The carrier was recognized at the Gartner Customer 360 Summit for implementing the ClickFox customer analytics, which measures performance across all channels - retail, web and call center - and leveraging these metrics into improvements to the overall interaction with customers.

source: Sprint

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Daniel, a devoted tech writer at PhoneArena since 2010, has been engrossed in mobile technology since the Windows Mobile era. His expertise spans mobile hardware, software, and carrier networks, and he's keenly interested in the future of digital health, car connectivity, and 5G. Beyond his professional pursuits, Daniel finds balance in travel, reading, and exploring new tech innovations, while contemplating the ethical and privacy implications of our digital future.