Sprint launches Pro-Rated ETF fees
In addition to the new ETF policy, Sprint also revamped their existing return policy for new handset activations. Any new customers not satisfied with their new phone, service, or network coverage will not be charged an early termination fee or activation charge as long as they return their undamaged phone and deactivate their service within 30 days.
After being crowned with having the best customer service ratings last week, it seems as though Sprint is doing whatever they can to increase their customer base. The addition of the new ETF and return policy shows the new direction Sprint is heading in their race to win more customers.