Siri's "shortcomings" focus of possible Canadian class action suit

Siri's "shortcomings" focus of possible Canadian class action suit
Did Apple mislead Apple iPhone 4S buyers into believing that Siri was a fully functioning personal assistant? That is the question that a court might have to answer as a Regina, Canada based law firm is attempting to put together a class action law suit that focuses on the voice activated Siri's "shortcomings". The law firm is looking for those who feel that the Cupertino based tech titan "knowingly took advantage" of buyers of the latest Apple iPhone. Catlin Hendriks is the one named plaintiff and she says that all of the signees to the suit have "substantial injury" due to Siri's lack of full functionality.

A class action suit focused on Siri was certified in the States earlier this year, and a Canadian judge needs to approve the class action suit before the contestants head into a courtroom. The plaintiffs are asking for "...the difference in purchase price between the iPhone 4S and the iPhone 4 (without Siri), and damages for ‘loss of use, annoyance and inconvenience."

The million dollar question (for the attorneys, anyway) is whether or not Apple made a smart move by promoting the "beta" status of Siri which might make it hard for a judge to agree that any harm has befallen the prospective class. As a beta product, the idea is that users cannot totally rely on the service. Besides, the info requested by iPhone 4S users for Siri could be found using an app or by browsing online. On the other hand, Siri was one of the main features that Apple advertised as a reason to buy its latest smartphone.

Apple has yet to comment, but we can tell you that usually it is only the lawyers that profit from a class action suit as the plaintiffs share a token amount of money.

source: Canada.com via MobileSyrup

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41 Comments

41. jskillen81

Posts: 1; Member since: Apr 23, 2012

Perhaps it might have something to do with the fact that in Canada Siri has extremely limited capabilities, like where something is or directions to somewhere. You get told "I'm sorry I can't search locations in Canada" not it's speed or accuracy, we get the same commercials advertising it as the US does but never does apple mention that half of the functions don't work outside of the US.

38. firefox7025

Posts: 2; Member since: Apr 10, 2012

Apple should counter sue for frivolous lawsuits and a waste of time on the part of the court. Its despicable you bought it, you paid for it, if you were that concerned you should have tested it before you bought it!! To anyone that has wasted the time of the court you should be ashamed of yourself.

35. aikonix

Posts: 60; Member since: Apr 08, 2012

Okay, I'm acutally excited that Apple is getting sue'd for a dumb lawsuit.. Do you guys know how many DUMB Throw-away lawsuits that Apple has done?? Apple tries sueing other phone companies just because their phone is black and rectangle... seriously?!?!?! And when something as sad as this hits Apple, everyone is like ohhhhh noooo dont sue Apple! What is apple, a god or something? no, they are a corporation that steals you blind because they advertise really well. The Iphone for example, Apple stole "Prada" and then called it their own and advertised it and then sued the manufacture of Prada because they copied their product aka the Iphone.... Wake up stupid ifans..

39. firefox7025

Posts: 2; Member since: Apr 10, 2012

I don't like apple when they attack other companies for really doing nothing wrong, however a lawsuit shouldn't = a lawsuit apple should stop their crap but this is ridicules.

34. Lavi23

Posts: 6; Member since: Apr 06, 2012

Apple users were tricked into buying the "new" phone... That's old news. They deserve their fate if they buy a product 'blindly'.

32. BattleBrat

Posts: 1476; Member since: Oct 26, 2011

Hmmmm, this lawsuit should be thrown out, The 4s has a lot more to offer than just Siri..

29. Beholder88

Posts: 86; Member since: Mar 30, 2012

Number one, you shouldn't be RELYING on a cell phone for anything. Believe it or not, they are a luxury. Just because your need for instant gratification was not satisfied, does not mean you should sue the company who is trying to provide it. Number two - if Siri didn't understand you or gave you the wrong information, maybe you should try speaking more clearly and not using lingo or regional dialect that it cannot understand eh?

25. Forsaken77

Posts: 553; Member since: Jun 09, 2011

Even though I feel lawsuits like this are a waste of tax payers money, I feel that companies getting sued over false advertising will hopefully reduce the amount that it happens. Companies are always advertising features that their products are incapable of performing. This practice needs to stop. And Apple BUILT the 4S's reputation on Siri. And EVERY COMMERCIAL made Siri out to be a fully functional assistant that could say and do every task you asked it. They made it out to be almost human, when in fact it's a glorified voice recognition suite.

19. acb87

Posts: 2; Member since: Jan 21, 2012

Actually, this class action can set quite a few precedents, namely if beta statuses/disclaimers are enough to offset advertised claims.

17. zackh121556

Posts: 133; Member since: Feb 01, 2012

To be honest this is stupid, but if you slap the bull you must fight the bull. I have read a large number of post about apple suing for some lame stuff, some more lame than this. This is the life that was chosen.

14. theBankRobber

Posts: 682; Member since: Sep 22, 2011

Well they can't sue for the difference money wise from the 4s to the 4. The 4s does have a way better GPU and a dual core CPU. That's a step up in my book and Siri is just a software feature. Even thought they advertise it as a selling point, People NEED to educate them selves about the difference in both the phones. This just means people were stupid enough to buy the iPhone 4s JUST for the Siri feature.

13. Slammer

Posts: 1515; Member since: Jun 03, 2010

I think the basis of this lawsuit depends on the seriousness of how Canada addresses marketing advertising. When I view the ads for the iPhone4s' Siri operation, I can easily become overly attracted to the "Flawless" power and diversity of the program. Yet, when utilized in reality, the "Flawless" attributes become less evident in the end user experience. Ignorance from consumers is no excuse in the court of law. However, a company exploiting a product above and beyond actual limits, can be percieved as false advertising. Something we in the U.S. have taken lightly. John B.

23. rcrider4

Posts: 118; Member since: Nov 14, 2011

How is it false advertising? The only thing they show in the commercial is what it can actually do. Sure they speed up the time. If they didn't, they couldn't pack in nearly as much content in the commercial. Look on any phone commercial. It will almost always say that it has been sped up

12. Mr.Best

Posts: 79; Member since: Jan 17, 2012

It's nice to see that Apple is being held accountable for their claims. This gives rise to the notion that their products are overrated. Let the lawsuits continue.

10. Whateverman

Posts: 3295; Member since: May 17, 2009

Hey, anyone notice anything ... STRANGE going on here? This Apple article is full of Android users coming to the defense of the company iPhone fans claim we are always bashing! Maybe us Android users arent as bad as many think we are.

26. taco50

Posts: 5506; Member since: Oct 08, 2009

I agree the lack of trolling here is shocking.

27. remixfa

Posts: 14605; Member since: Dec 19, 2008

he was talking about you, troll. could it possibly be that non of us are as bad as you try to make us out to be, and that your simply unable to see anything outside of the world of your narrow troll colored glasses? hmmm

30. Whateverman

Posts: 3295; Member since: May 17, 2009

Taco??? That was almost... sorta... somewhat of a positive comment towards Android users! Well, its close enough for me. Good job dude!

37. remixfa

Posts: 14605; Member since: Dec 19, 2008

dont feed the trolls. lol

9. andro.

Posts: 1999; Member since: Sep 16, 2011

WTF???!!! You mean Siri doesnt work as easily,or as fast and effective as Apple protrays in tv ads???? Im Shocked!! Apple certainly doesnt mention Siri being beta anywhere in the ads,they make it seems revolutionary,that saying I think the court case is ridiculous and have no sympathy for the ifans as they bought the iphone stupidity thinking it changes everything again and want to sue apple now that it doesnt. Even the most ill informed of society these days should know that apple has a history of over exaggerating and misleading people with its products,its like the ifans that kept coming back into us complaining to us saying their iphone 4 kept dropping calls,the antenna gate was all overe prime time news channels,Steve jobs did a huge presentation about and yet these ifans say they never knew!

18. cripton805

Posts: 1485; Member since: Mar 18, 2012

Very well said... i agree with you 100%

22. rcrider4

Posts: 118; Member since: Nov 14, 2011

While it doesn't say beta on the commercials, it does on the website, so there is a place where apple has been calling it "beta"

8. speckledapple

Posts: 902; Member since: Sep 29, 2011

Im sorry but the idea that this feature was anything but beta from the start is ridiculous. Because of this, a lawsuit pertaining to significant harm or injury is just as ridiculous. This really is a waste of court's time. How were they harmed by them going into a store and buying it? How is Apple responsible for an uninformed customer? This is worse than patent trolls. Seriously.

7. Whateverman

Posts: 3295; Member since: May 17, 2009

This is a BS lawsuit! People knew what Siri was before purchasing the phone, and if you didn't you should have invested 2 minutes to do your homework before buying the phone. I don't think it matters whether the advertised as beta or not, no technology will be 100% perfect all the time. Not to mention it comes with a dual core processor and an 8 MP camera, so if you just bought the phone just to get Siri, and now your unhappy with your purchase...that's your own fault! When I owned the Droid X, I waited to see what the DX 2 looked like. When I saw it was basically the same phone with just a few spec bumps I passed on it, and that what these people should have done or returned within that trail period like every other person who made a bad cell phone choice does.

28. taz89

Posts: 2014; Member since: May 03, 2011

not everyone is like us,who go on tech sites,read reviews,research before purchase etc...many of people who have got the iphone is because its an iphone and because of the ''cool'' ads...i have seen the ads here in uk and in everyone single one they promote siri as the main feature and advertise it as a complete product/feature that works perfectly when in reality it doesnt. in the ads it doesnt even specify that siri is in beta,if they had then no one would even have a case against apple..but the fact that apple mass advertised siri as a complete product,am not at all surprised to hear that people are vexed about this and feel they have been misled..here in the uk apple are being investigated by watchdog for the very same thing as apple in some ads advertise siris location features yet here in the uk you cant even use most of the location features advertised.

31. Whateverman

Posts: 3295; Member since: May 17, 2009

Your right. WE and people like us who love tech are always in the know. But average consumers have got to stop being lazy, and if they don't they need to learn how to deal with the consequences of the actions or in this case inactions. And stop whining to the courts because they just had to have the new iPhone, Droid, WP7 or whatever.

6. cripton805

Posts: 1485; Member since: Mar 18, 2012

Im against siri and apple on this one as the customer finally felt they hyped the phone too much. in other words... lol... as they over hype ALOT

3. CellieCell

Posts: 156; Member since: Apr 14, 2010

Well for all the suing Apple has done lately. I hope this goes through, for the customers sake.

2. bucky

Posts: 3797; Member since: Sep 30, 2009

This is absolutely stupid. I hope apple wipes this money grabbing law firm clean.

4. W.P._Android_in_that_Order

Posts: 208; Member since: Feb 15, 2012

I absolutely agree. I consider myself somewhat of an Apple hater, but this lawsuit is completely out of bounds.

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