Samsung's Note 7 investigation to be released on January 23, with battery issues cited as the main reason behind fires


Samsung Electronics has conducted a thorough investigation to determine what caused the Galaxy Note 7 fires. The company is making good on its promise to release the results of the probe before the end of this month, and will officially do so on January 23 (a day before it publishes its earnings for Q4 2016), according to an anonymous source who has contacted Reuters.

The same source also suggests that battery issues caused the Note 7 fiasco, as Samsung was able to replicate the fires under laboratory conditions and could not detect any defects with the device's software or hardware design.

The Seoul-based manufacturer is keen on regaining customer trust as it aims to come through one of the biggest product safety failures in recent times, which dealt a $5.2 billion blow to its operating profit over three quarters. The source, who declined to be identified on the basis that he was not authorized to speak on the matter, has said that Koh Dong-jin, Samsung's head of mobile business, will likely announce the results along with new measures that the firm is taking to prevent such issues in future handsets.

While 2017 is expected to bring big profits to the company from the growing sales of OLED displays and rising memory chip prices, investors and analysts say that it is crucial for Samsung to reclaim customer faith, as a lack of clarity and transparency on the matter could potentially hurt sales of the Galaxy S8.

via SamMobile

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33 Comments

1. TheNeighbor

Posts: 370; Member since: Nov 15, 2013

OMG. Clearly they stuffed too much battery with no wiggle space.

3. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

I doubt t that was the problem. other thin phones have huge batteries and no problems.

5. trojan_horse

Posts: 5868; Member since: May 06, 2016

But those other thin phones do not house a stylus... no? The Note7 S-Pen slot occupies space too, and not leaving enough room for the battery.

8. TheNeighbor

Posts: 370; Member since: Nov 15, 2013

Yes, likely the explanation like it was speculated. I'd rather they make the Note8 with a removable battery than a tightly sealed battery. Now we're getting reports of S7s exploding in the same manner. Long time Galaxy Note user here. Lost confidence with Samsung with their weird knack of trying to match the limitations of an iPhone to a point that they disregarded safety.

10. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

Still doesn't sound right to me man, could be the problem but I have a feeling they will say something different come J23rd.

14. peace247 unregistered

Hey PA , out of topic, Nokia 6 has already been unboxed with camera samples on Youtube. Go check it out. It run forked version of CM.

12. Xperia14

Posts: 1208; Member since: Sep 01, 2015

2. Loubielou

Posts: 603; Member since: Jul 11, 2012

Consumers just want Samsung to be really honest on what caused the Note 7 saga,then the Trust will be back into Samsung,can"t see it being the Samsung SDI battery that caused the problem or the future Galaxy S8 would not be using this type of battery

4. Arch_Fiend

Posts: 3951; Member since: Oct 03, 2015

The S8 is going to break records and sell just fine even after all this crap over the Note 7 recall.

6. Foxgabanna

Posts: 597; Member since: Sep 11, 2016

We're not going to get the actual reason why they were blowing up just some watered down, corporate answer that leads nowhere except buy our next product.

13. tedkord

Posts: 17356; Member since: Jun 17, 2009

Sure!

7. maple_mak

Posts: 953; Member since: Dec 18, 2013

Someone's thumbnail detected?

9. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Half baked product lead to a disaster and the poor customer pays the price. What a shame.

11. Sidewinder

Posts: 515; Member since: Jan 15, 2015

They may have rushed it but it clearly ain't a half baked product. The battery was the only component which was at fault and none could have foreseen that coming. Maybe it slipped past their quality control because of the sheer number of phones sold and only a miniscule fraction of the phones showed signs of batter over heating

34. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Slipped past their quality control is a bad excuse for a multi billion dollar corporation like Samsung. They should've known better.

16. Hallyu

Posts: 790; Member since: Jul 21, 2015

Yeah, bash Samsung as much as you want. The thing is people give zero attention to this soon-to-be-forgotten incident (as probably was staged by Apple or Chinese makers). It's a new year, everybody just starts a new day, new life, fresh feeling, and so does Samsung. It's you, a pathetic hater who can't move on from the past. Keep whining, and cry me a river if that makes you feel relieved. LOL

30. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

"It's you, a pathetic hater who can't move on from the past. Keep whining, and cry me a river if that makes you feel relieved". You just described yourself with your new s**tty profile pic. Keep the salt coming.

20. aegislash

Posts: 1495; Member since: Jan 27, 2015

Half-baked? How is the most feature packed phone ever only "half-baked"? Something obviously went wrong with the physical design of the phone, but aside from that, it was very much far from half-baked.

29. Mxyzptlk unregistered

More like overbaked.

31. sissy246

Posts: 7111; Member since: Mar 04, 2015

OMG why are you home, go to school.

32. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

Well you said it yourself "most feature packed phone ever". With all these features it put a lot of pressure on the device software and hardware wise which lead to the incident. Just speculating let's wait for the official results.

15. mixedfish

Posts: 1555; Member since: Nov 17, 2013

Everything has an announcement date these days.

17. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

This will be a huge step to completely regaining consumer trust. I for one, am very curious about what actually went wrong and can't wait to hear their findings. Samsung should know, this isn't going to be swept under the rug, they have to tell us something ironclad. The important thing, is that the issues doesn't repeat itself in the 8 series phones, that would be pure disaster. If Samsung keeps it real, and the 8 series is issue free, then all goes away. Now on to the 8 Edge, and Note 8.

18. Hallyu

Posts: 790; Member since: Jul 21, 2015

As expected, Samsung has always been a respectful company which dare to admit mistake whenever it committed (by accidentally) unlike the rotten fruit Apple who can only rip off and brainwash its poor and uneducated fanatics, nothing else. I would never ever fall for it like some of my idiots classmates. I already unfriended them because it's such an embarrassment to engage with those brainwashed zombies.

35. Plasticsh1t

Posts: 3106; Member since: Sep 01, 2014

You unfriended people just because they chose a device of their liking? What a fruitful and happy life you have.

19. cnour

Posts: 2305; Member since: Sep 11, 2014

The word Samsung on the phone was the problem.

21. aegislash

Posts: 1495; Member since: Jan 27, 2015

Did mommy let you stay home from school today so you could be a good lil' troll?

28. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

How about the word Samsung on so many iPhone components?

33. sissy246

Posts: 7111; Member since: Mar 04, 2015

LMAO...

23. Ninetysix

Posts: 2964; Member since: Oct 08, 2012

Even if the source is Samsung, we will not believe it. They were sabotaged. --Samsung loyal fan / trojan_horse

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