Samsung decides to send free gift to T-Mobile customers who pre-ordered the Galaxy Note 7 early

Samsung decides to send free gift to T-Mobile customers who pre-ordered the Galaxy Note 7 early
T-Mobile's rush to start pre-orders for the Samsung Galaxy Note 7 before the clock struck 12 midnight August 3rd on the West Coast, might have backfired in its customers' faces. T-Mobile customers who purchase the high-end phablet between August 3rd and August 28th are supposed to receive a Gear Fit, 256GB microSD card or a free year of Netflix. But for some customers of the nation's third largest carrier, Samsung was refusing their claim for the free gift they selected.

The problem is that in some regions of the U.S., pre-orders from T-Mobile subscribers entered Samsung's system on August 2nd, one day before the official start of the free gift promotion. Samsung emailed a letter to those who reserved a Galaxy Note 7 on that day which read "Your purchase date is Aug. 2, 2016, which is not within our purchase period." The manufacturer initially took the stance that it couldn't make exceptions to the rules.

The exact issue here has to do with the time in other cities of the U.S. when T-Mobile started accepting pre-orders. Once the clock struck 12 in New York and the calendar read August 3rd, U.S. phone buyers could start reserving a Galaxy Note 7 from the carrier. But in large cities like Los Angeles and San Francisco, it was still 9pm on August 2nd. In fact, while the clock read August 3rd on the East Coast of the U.S., it was still August 2nd in the rest of the country.

Most carriers avoid this sort of thing by waiting until it is midnight on the West Coast (3am Eastern Time) before allowing orders to be placed. By doing that, all orders for a device placed from the continental U.S. take place on the same date no matter where they were ordered from. Perhaps TMobile merely wanted to allow those on the East Coast to pre-order the phone without forcing them to wait for the middle of the night to do so.

But as they say, all's well that ends well. Samsung issued a statement revealing that its fulfillment agency will be getting in touch with those who pre-ordered the Galaxy Note 7 from T-Mobile a day before the promotion was to start. These customers will be receiving their gift after all. That was the proper thing for Samsung to do, considering that the affected consumers were merely following the schedule devised by their carrier.


source:  AndroidPolice

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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21 Comments

1. ibend

Posts: 6747; Member since: Sep 30, 2014

choose that 256GB card and u'll get note 7 320GB model with no extra fee :-|

2. EC112987

Posts: 1216; Member since: Nov 10, 2014

I went for the memory card as well but the email I received says it could take up to 12 weeks to receive

8. ph00ny

Posts: 2066; Member since: May 26, 2011

They always say that. I got my gifts for the Note 5 in literally 2 weeks (Decent quality headphone, wireless charger, external battery,etc)

9. EC112987

Posts: 1216; Member since: Nov 10, 2014

Thank you!

19. Mrchicago

Posts: 16; Member since: Aug 20, 2016

They already approved my claim and it's preparing for shipment :)

3. joevsyou

Posts: 1093; Member since: Feb 28, 2015

Samsung almost took a L for that one...

4. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

That would have been a big slap to those who supported them from the very start, glad they weren't so stingy...placed my order yesterday and will be getting a Large Gear Fit 2, already have a 200 GB MicroSD card waiting to enter.

5. piyath

Posts: 2445; Member since: Mar 23, 2012

Samsuck!

7. bossman

Posts: 264; Member since: Jan 27, 2016

They suck for giving people gifts for pre-ordering the note 7?

6. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Good move Samsung, don't be a dick.

10. bubbadoes

Posts: 1225; Member since: May 03, 2012

and you all samsung sheep have the nerve to talk about ios. Samsung throws you the bait to rush out and spend 900 after tax and you all think you got something free! How gullable you are first of all for buying an extended version of the S7. then samsung cleans out house of all the failed vr headsets and sd cards from previous releases of galaxys when they had to offer you the cards because of heavy touchwiz gobbling up all of the memory. Smh.

11. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Ok, but what does Apple throw in?

13. ibend

Posts: 6747; Member since: Sep 30, 2014

some ultra luxurious high-end model of 3.5mm adapter... /s

16. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

They'll more likely be selling that "quality" adapter for $30-$50 separate...

14. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So you've never made a purchase based on getting a better deal? Compare. Get an iPhone and make payments of 32.00 for 24 months. Done Or get a Note 7, which comes wirh mire features and capabilities for 849, and here have a useful item like a 256GB sdcard which we sell for $249. Or you csn choose to take out latest, no year old...LATEST Gear Fit 2 a $179 value for free and you still get to lay about $36 a .only. Apple gives NOTHING. I get $200 worth if free apps, I get $200 roughly in dress accessories and on top of that, when I register my phone, Samsung send me a coupon code to get 30% off, because I am a Platium Member, on my first purchase from Samsung and free shipping if I'm willing to wait. That's a bad thing to to You? You rather my thst for another phone tbat gives less. But look, why poop on my choice. How abkut you csn just buy a One+3 for $400, does most of thr things iPhone does, does thinhs iPhone cant, doesn't come with any freebies or fancy features. When you buy a car, many offer cash back incentives. If the car you were buying had a $2500 cash back, you're saying you won't tks toss the money if you bought the car. Use wbat ylu like, don't rain on .my parade. I like my Note 7 and I will take my time and discover every singke feature. As i wait on my 256GB truTH of extra stjrage where i ot have a $900 phone with lots of cool benefits. Getting my money's worth!

17. kiko007

Posts: 7520; Member since: Feb 17, 2016

Oh God......the length!!!!!!!

18. darkkjedii

Posts: 31529; Member since: Feb 05, 2011

Dude, it never ends lol. Just get to the point already lol.

20. Mrchicago

Posts: 16; Member since: Aug 20, 2016

I have a iPhone 6S plus 128 gig and I bought the note 7 and I love it compared to the model from last year. My 256gig card already got approved and it's preparing for shipment. Now I'm stuck keeping both phones. I turn down the resolution to 1080P and the battery is fantastic! I also love the secure folder feature.

21. tedkord

Posts: 17452; Member since: Jun 17, 2009

Somebody is cranky about all those Note 7 reviews...

12. DaveElliott

Posts: 149; Member since: Sep 20, 2012

While Samsung lacked CSFT in the original decision or planning for the what-if's, someone in a leadership position made the right decision on this one. No lawsuits, no government intervention, etc. required. Unfortunately, Samsung and most organizations will continue to occasionally both poorly plan and not attempt to resolve with integrity. Anyone been keeping score?

15. jeroome86

Posts: 2314; Member since: Apr 12, 2012

Take care of your customers because they take care of you. Good call.

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