The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5
. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III
and Samsung Galaxy S4
. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon support. In a tweet, Big Red said that it will work with owners of these devices and will offer a replacement if need be.
Verizon wants affected Samsung Galaxy S5 owners to contact VZW support
Samsung is asking owners of the affected units to call to arrange an exchange under the terms of the Samsung warranty. We would suggest that you call both Samsung and Verizon just to make sure that you dot all of your i's and cross all of your t's.
If you're looking for a reason behind this bug, you won't find it. Samsung and Verizon are both bewildered at this point. Once you see the error message, it is too late and the 16MP snapper is permanently unavailable. The only solution appears to be to swap out the affected phone for a new one. And to do that, you're going to need to get on the horn with Samsung, Verizon or both. Let us know how it goes.