Samsung Galaxy S5 owners with camera bug must replace their phone

Samsung Galaxy S5 owners with camera bug must replace their phone
The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III and Samsung Galaxy S4. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon support. In a tweet, Big Red said that it will work with owners of these devices and will offer a replacement if need be.

Samsung is asking owners of the affected units to call to arrange an exchange under the terms of the Samsung warranty. We would suggest that you call both Samsung and Verizon just to make sure that you dot all of your i's and cross all of your t's.

If you're looking for a reason behind this bug, you won't find it. Samsung and Verizon are both bewildered at this point. Once you see the error message, it is too late and the 16MP snapper is permanently unavailable. The only solution appears to be to swap out the affected phone for a new one. And to do that, you're going to need to get on the horn with Samsung, Verizon or both. Let us know how it goes.

source: @VZWnews, TheVerge via Gizmodo

Related phones

Galaxy S5
  • Display 5.1 inches
    1920 x 1080 pixels
  • Camera 16 MP (Single camera)
    2.1 MP front
  • Hardware Qualcomm Snapdragon 801, 2GB RAM
  • Storage 32GB, microSDXC
  • Battery 2800 mAh
  • OS Android 6.0 Marshmallow
    Samsung TouchWiz UI

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107 Comments

78. jroc74

Posts: 6023; Member since: Dec 30, 2010

Looks like Apple isnt the only ones having to replace phones these days. Good job by all: Apple, Samsung and Verizon.

99. The-Sailor-Man

Posts: 1095; Member since: Mar 25, 2014

The case here is different. It's not Samsung's fault, but Verizon's. Good for you to be Apple's advocate, though

102. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

so then tell me how is this Verizon's fault? you know that Samsung has to supply Verizon with a distinct model of S5 to work on their network right? just because this is only happening on Verizon Galaxy S5's does not automatically make it their fault.

77. NinjaBanana

Posts: 37; Member since: Apr 20, 2014

Take that android!

79. jroc74

Posts: 6023; Member since: Dec 30, 2010

Uh...this would be more like take that Samsung....

85. NinjaBanana

Posts: 37; Member since: Apr 20, 2014

Samsung runs Android, genius.

105. jroc74

Posts: 6023; Member since: Dec 30, 2010

And just how many other Android phones are affected by this...? Genius...

107. NinjaBanana

Posts: 37; Member since: Apr 20, 2014

Samsung. But since it runs android, it's android!

98. The-Sailor-Man

Posts: 1095; Member since: Mar 25, 2014

Wrong It's more like - TAKE THAT VERIZON

106. jroc74

Posts: 6023; Member since: Dec 30, 2010

Ok....I will accept that too...lol.

76. rantao333

Posts: 346; Member since: May 21, 2013

i'have been working with some phone repair service center. believe me, samsung has the highest rate of return than any other brand, not because of they sold many units,but the percentage of faulty units is much much higher.

81. jroc74

Posts: 6023; Member since: Dec 30, 2010

This I believe.... Just for phone reception alone....I dont really like Samsung phones. They are very iffy in that dept.

73. anleoflippy

Posts: 596; Member since: Jan 03, 2013

All companies have some issues with their devices. Why is everybody making a fuss if it's a Samsung?

80. jroc74

Posts: 6023; Member since: Dec 30, 2010

Not sure really....Samsung fans and their company for that matter never claimed their phones to be perfect. It is funny tho with all the ads against Apple Samsung has done...

72. joey18

Posts: 694; Member since: Jul 20, 2010

remember not all phones are so prefect i remember when blackberry came with storm phone too many adds so was my nite mare 2 years verizon dint replace the phone bcs no insurance maybe this is lesson to samsung to stop making funny adds when they cant fix they own probles

66. nctx77

Posts: 2540; Member since: Sep 03, 2013

So, what do you do when your replacement fails? They don't even know what the problem is Lol! They better hope this doesn't get to the major news networks. They are really going to shoot themselves in the foot with that commercial.

71. The-Sailor-Man

Posts: 1095; Member since: Mar 25, 2014

They know very well what the problem is. And which fault is it. But keep quiet. Samsung keeps quiet to protect Verizon's honor . And keep the business there. If it was Samsung's fault , you should know it by now , though. This is US. The country of Apple. And no one there cares about the Samsung's honor. And it couldn't be kept in secret in the izombie land.

64. DnB925Art

Posts: 1168; Member since: May 23, 2013

Verizon is notorious for putting a lot more bloat on their phones than any other carrier. Since this is a Verizon-specific issue (not seen on other US carriers or even international versions of the phone), you can't blame Samsung for this if it is caused by all the added bloat from Verizon.

60. 0xFFFF

Posts: 3806; Member since: Apr 16, 2014

While this problem appears to be Verizon only, it is a testament of pushing product too fast to market, not testing it much, if at all, and having a corporate mindset that is based on deception. Samsung and Apple are like two peas in a pod. They both put out lots of video advertising about design, thoughtfulness, caring about details, and quality, but in reality, it is just fake.

59. networkdood

Posts: 6330; Member since: Mar 31, 2010

I bet you could find a stock SGS5 camera app from a T Mobile SGS5 and use that on Verizon's SGS5....

58. networkdood

Posts: 6330; Member since: Mar 31, 2010

F.Y.I., around 1% of all smartphones will be defective....

54. networkdood

Posts: 6330; Member since: Mar 31, 2010

Phonearena, misleading headline - this is only for Verizon Samsung SG5 customers...

53. The-Sailor-Man

Posts: 1095; Member since: Mar 25, 2014

If Samsung keeps quiet it's to protect Verizon's honor .If it was Samsung's fault , you should know it by now , though. This is US. The country of Apple (Let me help PA and the other tech media, that (pretend) don't know where the problem comes from)

43. Sauce unregistered

In a world..where Apple and Samsung lived happily..ever..after.. ..said no narrator ever.

38. Sakeem

Posts: 865; Member since: Sep 05, 2012

If this is just Verizon specific, then it makes me wonder what Verizon did to cause this happen. Weird.

36. darkkjedii

Posts: 31800; Member since: Feb 05, 2011

This sucks Samsung, atleast replace them completely free. People don't troll, cuz this is affecting people and their hard earned cash. It sucks you guys are going thru this. Not funny at all, and good luck with this issue.

55. networkdood

Posts: 6330; Member since: Mar 31, 2010

Well, at least Verizon is taking care of the issue.

63. darkkjedii

Posts: 31800; Member since: Feb 05, 2011

Not trying to be disrespectful network, but I'd really rather not chat with you. I doubt you'll honor that, but please do.

35. nctx77

Posts: 2540; Member since: Sep 03, 2013

This phone was already a fail, now the so called best feature admitted it was a fail. Damn homie, in 2012 you was the man homie, tha f%#^ happened to you? LOL! Watch Sammy try to count the exchanges as another sale.

45. neiljay6

Posts: 3; Member since: Apr 26, 2014

Lollolol. Just watch this "fail" phone sell millions. Lol

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