Samsung Galaxy S5 owners with camera bug must replace their phone

Samsung Galaxy S5 owners with camera bug must replace their phone
The other day, we told you about a strange problem that is affecting some of Verizon's customers toting the Samsung Galaxy S5. When trying to use the camera on the device, a notice pops up saying "Warning: Camera Failed." We have seen this also happen on the Samsung Galaxy S III and Samsung Galaxy S4. We're not sure what Samsung and Verizon will offer for the older models, but for the Galaxy S5, Verizon wants those seeing such a message to contact Verizon support. In a tweet, Big Red said that it will work with owners of these devices and will offer a replacement if need be.

Samsung is asking owners of the affected units to call to arrange an exchange under the terms of the Samsung warranty. We would suggest that you call both Samsung and Verizon just to make sure that you dot all of your i's and cross all of your t's.

If you're looking for a reason behind this bug, you won't find it. Samsung and Verizon are both bewildered at this point. Once you see the error message, it is too late and the 16MP snapper is permanently unavailable. The only solution appears to be to swap out the affected phone for a new one. And to do that, you're going to need to get on the horn with Samsung, Verizon or both. Let us know how it goes.

source: @VZWnews, TheVerge via Gizmodo

Related phones

Galaxy S5
  • Display 5.1" 1080 x 1920 pixels
  • Camera 16 MP / 2.1 MP front
  • Processor Qualcomm Snapdragon 801, Quad-core, 2500 MHz
  • Storage 32 GB + microSDXC
  • Battery 2800 mAh(21h 3G talk time)



1. power_x

Posts: 264; Member since: Aug 28, 2013

Samsung launches ad that makes fun at iPhone camera , saying that the S5 camera is the best Camera already fails , coincidence ? iThink not

2. Sauce unregistered


65. Dude2014

Posts: 448; Member since: Feb 12, 2014

69. Sauce unregistered

Someone is a bit mad lololololololol.

3. maherk

Posts: 6891; Member since: Feb 10, 2012

At least Samsung and Verizon addressed the issue and are willing to even replace the phone. Where as Apple's response to the purple glare that was affecting the iPhone 5 was to ask people not to point the phone towards the sun or any bright light, I am not gonna mention the antenna problems with the iP4.

4. Sauce unregistered

Looks like you aren't the one addressing this issue lol. Way to go off topic and bring up not only false facts, but Apple. LOL. Why must EVERYONE always bring up APPLE? So many people feel so threatened/jealous of them lol. Poor kids =/

6. maherk

Posts: 6891; Member since: Feb 10, 2012

I didn't see you complaining about the isheep in the 1st comment, it was him who brought Apple to a Samsung's article. And flase facts? Lol

10. Sauce unregistered

Because he pointe out irony, it makes him an "iSheep"???!!! LOOOOOOOOOOOOOOOOOOOL. If anyone is any type of that so called animal, it is you my friend. Apple to a Samsung article? Apple is in SAMSUNGs advertisement. Another reason why being the best is great. Publicity from both sides :D

14. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Why are you trolling?

15. Sauce unregistered

This isn't trolling. Lol.

42. PapaSmurf

Posts: 10457; Member since: May 14, 2012

Oh but it is.

61. Sauce unregistered

Whoever believe this is trolling 1) must be a vert sensitive person 2) hasn't seen me troll before


Posts: 3131; Member since: Jan 12, 2010

I have rarely seen you post and it just so happens you blow up on a Samsung product issue article, so yea I am pretty sure you are trolling since you are getting way too much joy out of this news.

92. rd_nest

Posts: 1656; Member since: Jun 06, 2010

Don't be a moron.


Posts: 3131; Member since: Jan 12, 2010

Dude, you are trolling and a in denial one at that. You completely ignore the fact Samsung/Verizon is addressing the issue and giving customers replacement phones. Apple wouldn't do that, they just simply denied any issue and told people they were holding the phone incorrectly and told them to put a case over it. Sorry but I consider not being able to make phone calls a much more serious issue than a camera problem.

37. darkkjedii

Posts: 31105; Member since: Feb 05, 2011

Sauce you're killing him dude, lighten up on em. Seriously though, this is bad bro. Hopefully they get new units ASAP.

52. willard12 unregistered

If the problem is limited to 1 carrier amongst 100s of carriers throughout the globe.....I'm going to go out on a limb and say the carrier is the issue. You are just diverting attention from the factual correctness of the Samsung ad.

8. maherk

Posts: 6891; Member since: Feb 10, 2012

11. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

The "facts" are skewed. Even DSLRs produce lens flares, and so do ALL smartphones.

16. maherk

Posts: 6891; Member since: Feb 10, 2012 Here is a picture shot by the 4S and iP5, and no dslrs don't give you this kinda purple flare, we do have eyes buddy

19. Sauce unregistered

Isn't it great that almost every Samsung article turns out to be an Apple article? You guys do quite a doozie on yourselves lololol.

20. maherk

Posts: 6891; Member since: Feb 10, 2012

Says the guy that brings Apple to every Android article (sadly not just Samsung articles). Hypocrite fanboy.

23. Sauce unregistered

Where did —> I

40. darkkjedii

Posts: 31105; Member since: Feb 05, 2011

Bro, this does not change the fact that several s5's are having a major issue with its most highly touted feature. We've all seen the purple flare stuff, so no need to post the link. The timing of that commercial, which I really liked is kinda backfiring now. Hope it's gets fixed quick. Stop the flame war dude.

96. zebraman

Posts: 59; Member since: Sep 11, 2013

i have 8 friends with galaxy s5's and none of them have had any problems with our s5's we are in australia must be a US version network problem

46. Ninetysix

Posts: 2964; Member since: Oct 08, 2012

84. jroc74

Posts: 6023; Member since: Dec 30, 2010

Only problem with this and the iPhone damn near every other phone....doesn't have the purple flare issue. So either sites are taking pictures wrong...or the iPhone 4 and the Nexus 4 are doing it wrong. Cmon....thats common sense. No matter how many camera experts weighed in on it. If its due to hardware, type of lenses....that doesn't make it right, ok or normal.

17. Sauce unregistered

It's claimed that sapphire lens produce purple lens flare (like the stuff you see in a lot of action movies, video promos, world release event videos, [LOL] ).

21. Retro-touch unregistered

I remember a famous comment by I think Steve Jobs where he told people "you're holding it wrong" in response to the antenna issues iPhone owners were having, f'ing classic. That's how you deal with customer complaints/issues

24. Sauce unregistered

He's dead and still trolls people like you LOL

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