Passenger on Singapore Airlines flight is presented with $1171.46 bill for Wi-Fi service

Passenger on Singapore Airlines flight is presented with $1171.46 bill for Wi-Fi service
A gentleman by the name of Jeremy Gutsche ran up quite a tab on a Singapore Airlines flight from Heathrow Airport in London, to Singapore. Mr. Gutsche was presented with a bill for $1171.46 for his use of Wi-Fi during the flight. And no, watching video was not to blame. Jeremy says that the Wi-Fi service offered by the airline was painfully slow, and couldn't support the use of services like Netflix or YouTube. He claims that he had rung up 155 page views, mostly of his email.

For $28.99, Singapore Airlines will sell its passengers on certain flights, 30MB of data. That buys them 20 social media pages with pictures, 50 web pages, 20 plain emails and 15-minutes of streaming music. But Gutsche says that the service was so slow that it took him one hour to upload a 4MB PowerPoint document. He estimates that this one task probably cost him $100 alone.

Jeremy does admit that he was informed of the cost per MB of going over the 30MB cap, although no warning was sent out to alert him when he approached the 30MB limit. And who can figure out exactly how many MB of data that they have used? While Gutsche has taken to social media to try to get Singapore Airlines to reduce the bill, so far it seems that they won't budge. After all, the airline can point to Gutsche's own words stating that he fell asleep during the flight, while the meter continued to run on his Wi-Fi usage.

Let this be a lesson to those who purchase Wi-Fi data from the airline that they are traveling on. The airlines don't offer Wi-Fi on board just to make passengers happy. It is a profit center for them. If you can go without having connectivity for the duration of your flight, then you should do so. If you must have a connection, try to estimate how much data you've used. When you reach the data cap, switch to Airplane mode.

Mr. Gutsche's luck turned after he disembarked the plane, and checked-in to his hotel. As it turns out, the place where he is staying offers free Wi-Fi to guests.


source: TrendHunter, via GigaOm, AndroidAuthority

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23 Comments

1. XperiaFanZone

Posts: 2279; Member since: Sep 21, 2012

For a sec, I thought it said "bil bill".

20. sgodsell

Posts: 7451; Member since: Mar 16, 2013

Just buy a $20 raspberry pi a+, get a $8 USB WiFi, $4 micro SD card with 4gb (more storage is a waste), 4 C batteries in series connected to the pi. Now you will have an inexpensive WiFi hub/router. Use as much internet as you need. Just remember to leave the pi behind, and have the hub/router delete everything after a certain period of time. You won't feel bad because you are leaving behind more then $28. You can even get others on the plane to join in on your now free WiFi. ;-)

23. bluelemonzz

Posts: 10; Member since: Sep 05, 2014

in your hypothetical example, there's no mention how the pi will access the internet data to then shared for free with the router in the plane.

2. DeusExCellula

Posts: 1390; Member since: Oct 05, 2014

Dang Singapore...

18. roldxx

Posts: 50; Member since: Mar 27, 2013

its not Singapore Airlines, this is misleading. OnAIr is a roaming service on board many airlines and we know how much data roaming costs. SO the airline have to pay OnAir, ultimately it will be upto Onair to waive the fees or no

3. RaKithAPeiRiZ

Posts: 1488; Member since: Dec 29, 2011

best thing is - pack a few movies , games , music for the flight time , you dont really need internet unless you are some executive

4. JOHNNY8573

Posts: 48; Member since: Nov 11, 2013

hate theses idiots that need to check there email every 5 minutes and make sure everyone on facebook, pintrest, twitter, knows exactly where and what he is doing....good for him.now payup and get a few dvds for the return flight

7. HASHTAG unregistered

What's wrong with that?

10. Commentator

Posts: 3723; Member since: Aug 16, 2011

Considering he had been uploading a PowerPoint file, and most of his page views were his email, it would appear this trip was for business, not pleasure. So please, go on more about how you hate productive members of society.

13. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

Productive members of society don't go to sleep with the meter running.... More like Gutsche is not wanting to pay the overage fee. Memo to Gutsche - don't leave the meter running.

5. kaikuheadhunterz

Posts: 1157; Member since: Jul 18, 2013

Every Singaporean knows that this is normal

9. dimas

Posts: 3382; Member since: Jul 22, 2014

Which one? the deliberate slow connection or the hefty price per mb? Either way, Gutsche shouldn't have slept with his wifi on.

6. hemedans

Posts: 758; Member since: Jun 01, 2013

maybe it was slow brcause there were background apps which use internet, something like updates thats why bill was like that

8. dimas

Posts: 3382; Member since: Jul 22, 2014

That's why when I'm on flight, I forget online related jobs, relax and just enjoy the travel. Too much connectivity can be toxic and in Gutsche's case, his wallet was nuked pretty hard.

11. ArtSim98

Posts: 3535; Member since: Dec 21, 2012

How can a big airline like this be so greedy in terms of WiFi?

14. Droid_X_Doug

Posts: 5993; Member since: Dec 22, 2010

As the article stated, WiFi is a profit center. From the looks of it, a pretty good profit center.

16. ArtSim98

Posts: 3535; Member since: Dec 21, 2012

Still weird. Many even smaller airlines offer free WiFi. Singapore Airlines is a big and trusted airline with good fleet and service.

12. Augustine

Posts: 1043; Member since: Sep 28, 2013

I can't resist it: what a Gutsche bag!

15. TheNewPhoneGuy

Posts: 1; Member since: Nov 15, 2014

I have the app internet speed meter for android and it keeps track of how many megabytes you use on ether wifi or 4g.

17. wilsong17 unregistered

TouchWiz already has it

19. Mfa901

Posts: 291; Member since: Jul 14, 2012

this app is always running on my phone...

21. Gadgetex

Posts: 199; Member since: Nov 10, 2013

If the airlines was honest about its billing process then they would sell the passenger a 30MB data package to where when the Data ran out it would cut off and notify their users of how much was used. This is how telephone companies used to work when we used the public telephone booths which required coins to make calls. It cut off when money ran out and notified you in advance before your money ran out.

22. kevin91202

Posts: 642; Member since: Jun 08, 2014

Does Alan F. actually know the purpose of a comma in a sentence? It doesn't appear so.

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