Overnight data outage left T-Mobile customers without service
posted by Luis D. / Sep 22, 2016, 8:58 AM
T-Mobile customers in many cities across the United States were left without cellular service and LTE data as the carrier suffered an overnight outage. At 03:31am in the morning, T-Mobile confirmed the presence of a problem on its Twitter account, and by 5:47, it announced that service was back again. The carrier hasn't revealed the cause for the outage.
Recently, T-Mobile conducted 5G network tests in partnership wirh Nokia, Ericsson, and Samsung. It achieved speeds of up to 12Gbps with latency under 2 milliseconds. For example, this speed allows for four simultaneous 4K video streams at once. But 5G-connected consumer smartphones aren't expected until 2020, although it seems like the wait will be worth it.
Posts: 63; Member since: Dec 24, 2013
Everyone is sleeping then... so no big deal. 12Gbps is crazy fast and every cable company should be freaking out... especially Time Warner to become Spectrum
posted on Sep 22, 2016, 9:29 AM 2
Posts: 4; Member since: Jun 01, 2010
Ya, It got me pretty good. Was out celebrating a friend's birthday, went to flip on the old GPS to get home and nothing. Was prepared to walk into a T-mobile first thing today to replace my broken phone.
posted on Sep 22, 2016, 10:31 AM 2
Posts: 1; Member since: Sep 22, 2016
i was at work last night in the middle of picking up a passenger when my t-mobile service went away at 10:16 pm PST. I had no data at all could not make any money with Lyft and could not send any messages. I called 611 several times and it would ring fast busy or just hang up right away. A couple hours into the downtime I could not make or receive calls either. The t-mobile service finally came back up around 1:15am PST. Very inconvenient. I did not attempt to make any 911 calls to see if I could have gotten through. Not a happy camper. T-mobile should give us all some type of credit or a free iPhone 7 for this. My map would not work either. I am glad I remembered how to get home without the map. Living in a large city like Los Angeles calls for a map.
posted on Sep 22, 2016, 10:40 AM 2
Posts: 2120; Member since: Apr 30, 2012
While that sucks, a free iPhone 7? Get over yourself. Maybe they can give you a break on this billing cycle or something since the outage affected your livelihood. That's about all you can be reasonably entitled to. And FYI, 911 works differently. Any cell phone can reach 911 (as long as there's service from somewhere/someone). You don't even need a SIM card in your phone. Federal law.
posted on Sep 22, 2016, 11:03 AM 5
Posts: 81; Member since: Jan 19, 2012
Before you ask for compensation or a free phone, please educate us where T-Mobile guarantees its customers 100% reliability with no downtime year-round? People are asking for ridiculous things. No wonder carriers have stopped/reduced the freebies they give customers.
posted on Sep 22, 2016, 3:41 PM 2
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