Overnight data outage left T-Mobile customers without service

Overnight data outage left T-Mobile customers without service

T-Mobile customers in many cities across the United States were left without cellular service and LTE data as the carrier suffered an overnight outage. At 03:31am in the morning, T-Mobile confirmed the presence of a problem on its Twitter account, and by 5:47, it announced that service was back again. The carrier hasn't revealed the cause for the outage.

Recently, T-Mobile conducted 5G network tests in partnership wirh Nokia, Ericsson, and Samsung. It achieved speeds of up to 12Gbps with latency under 2 milliseconds. For example, this speed allows for four simultaneous 4K video streams at once. But 5G-connected consumer smartphones aren't expected until 2020, although it seems like the wait will be worth it.

via TmoNews

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11 Comments

1. nate358

Posts: 63; Member since: Dec 24, 2013

Everyone is sleeping then... so no big deal. 12Gbps is crazy fast and every cable company should be freaking out... especially Time Warner to become Spectrum

2. raywonder

Posts: 30; Member since: Apr 11, 2016

I think it's fair to say that the vast majority of people are sleeping at that time unless you're an insomniac or work a nighttime gig. I would probably be up.

11. L0n3n1nja

Posts: 1504; Member since: Jul 12, 2016

I was at work, no cell service, usually stream music while working which is why I noticed the service interruption.

3. stashmaster

Posts: 4; Member since: Jun 01, 2010

Ya, It got me pretty good. Was out celebrating a friend's birthday, went to flip on the old GPS to get home and nothing. Was prepared to walk into a T-mobile first thing today to replace my broken phone.

4. Omarc07

Posts: 574; Member since: Nov 12, 2012

Yesterday i was EN el Segundo and it wasnt working haha were it usually always works .

5. Planterz

Posts: 2120; Member since: Apr 30, 2012

I think maybe Tucson was affected. I'm usually up at those weird hours, but not last night. When I awoke this morning internet was acting goofy until I rebooted.

6. 24karets

Posts: 1; Member since: Sep 22, 2016

i was at work last night in the middle of picking up a passenger when my t-mobile service went away at 10:16 pm PST. I had no data at all could not make any money with Lyft and could not send any messages. I called 611 several times and it would ring fast busy or just hang up right away. A couple hours into the downtime I could not make or receive calls either. The t-mobile service finally came back up around 1:15am PST. Very inconvenient. I did not attempt to make any 911 calls to see if I could have gotten through. Not a happy camper. T-mobile should give us all some type of credit or a free iPhone 7 for this. My map would not work either. I am glad I remembered how to get home without the map. Living in a large city like Los Angeles calls for a map.

7. Planterz

Posts: 2120; Member since: Apr 30, 2012

While that sucks, a free iPhone 7? Get over yourself. Maybe they can give you a break on this billing cycle or something since the outage affected your livelihood. That's about all you can be reasonably entitled to. And FYI, 911 works differently. Any cell phone can reach 911 (as long as there's service from somewhere/someone). You don't even need a SIM card in your phone. Federal law.

8. nate358

Posts: 63; Member since: Dec 24, 2013

You need to download HERE maps for offline directions if your job depends on it... you're just gambling and last night you lost.

10. benzb

Posts: 79; Member since: Jan 19, 2012

Before you ask for compensation or a free phone, please educate us where T-Mobile guarantees its customers 100% reliability with no downtime year-round? People are asking for ridiculous things. No wonder carriers have stopped/reduced the freebies they give customers.

14. Ldyjoy

Posts: 1; Member since: Oct 07, 2016

I want a credit on my phone bill too! Burning up my data, its still slow.

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