[Update] OnePlus 3/3T users are reporting touch latency issues, company responds


The OnePlus 3T is shaping up as one of the great Android flagships for 2016, but despite its capable hardware, optimized software, and overall good performance, the 3T is plagued by a rather annoying issue – one that has no place in a 2016 flagship device of this caliber. By no means is it a major annoyance, but it is something that has been around at least since the original OnePlus 3, and users of the two smartphones have just now managed to get the attention of OnePlus and a response from Carl Pei.

The issue at hand is touch latency – the delay between you touching the screen and the device responding to your input. The lower the latency, the smaller the delay, the smoother and quicker the response feels to the user. However, “smoothness” and touch latency should not be confused, as the latter has no bearing on the overall performance of the device. It usually has to do with the firmware and can be easily tweaked in future updates.

Most modern top-end Android smartphones have a touch latency in the vicinity of 50ms, while some sources are claiming that the delay on the OnePlus 3/3T is almost double. Although we don't have the exact figures, we too have felt the effects of this on both flagships. Although this may not be a big deal to some, a lot of OnePlus fans begun voicing their opinion on the matter following the release of the 3T, and have gotten Carl Pei's attention. Unfortunately, his response on Twitter, while somewhat reassuring, was also unsurprisingly vague:



In a separate response to his original tweet, Pei also noted that, “for its entire lifecycle, no one gave us this feedback for OP3, and nothing changed.”

The problem has actually been known for some time, although it may have never reached OnePlus in the first place. Since the 3T launched, a lot more people have been paying attention to the latency issue and have taken to the official OnePlus forums to voice their opinion. Fortunately, if the company's record of listening to its customers is anything to go by, this issue will be patched via an update sooner rather than later. The OnePlus 3, for example, didn't offer an sRGB color mode at launch, which generated a lot of complaints, but the company was quick to patch in the feature with a swift update.

The higher touch latency probably shouldn't be a deal-breaker when considering the OnePlus 3T, but is a shame to have it in an Android flagship of this caliber nonetheless. To learn all there is to know about the OnePlus 3T, wait for our upcoming review of the phone!

Update: OnePlus has reached out to us to clarify that touch latency will be optimized on both the OnePlus 3 and 3T with the release of Android Nougat in December. Furthermore, the developer who originally started the discussion has now clarified on that the latency of both phones falls in the "Normal-High tier", further noting that it is "acceptable for most people", and that he only voiced his concerns to draw the attention of OnePlus to the matter.

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16 Comments

1. Odeira

Posts: 300; Member since: Jun 29, 2012

Never Settle...For crappy customer support. How would YOU like it if you went to Taco Bell and bought a Burrito that was made with a bad batch of meat and got sick along with hundreds of people, but you go and complain to Taco Bell and all they said was "We'll address your complaints soon, but we're working on a Holiday Burrito right now, just hang on and keep buying our Burrito?!" Because that's EXACTLY what Oneplus pulled right here...

2. WPX00

Posts: 511; Member since: Aug 15, 2015

A touch latency issue will not cause you to get sick. Last year everyone was complaining about how long it took to deliver Marshmallow, this year they say Nougat is high priority and you complain. Besides, Nougat update is for the benefit of YOU, the customers. Let's admit a Holiday Burrito's only purpose is to pull in more money. So no, not even close.

4. Lsh99

Posts: 38; Member since: Sep 26, 2016

What more do you want the guy to say? He said they'd look into it. This wasn't a problem for ANYBODY until this developer started poking around in his testing, but now it's a drop-everything-and-fix-this issue? We're talking about nanoseconds on a phone that literally everybody has reported is impressively fast and smooth. Jeez.

6. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

I have the OnePlus 3T and I have no such touch latency issues. I'm not sure how people are getting these duds, as I ordered the phone within the first 30 minutes of it going online. Once my phone got here (same week), there was already an update that addressed touch screen sensitivity. Is it possible these people complaining from the 3T camp didn't download the OTA? The 3 users I understand, as they may not have this update. Don't rag on OnePlus, as the big OEMs with far more resources have had issues with far greater ramifications than touch latency.

7. crzykiller

Posts: 88; Member since: Jan 03, 2015

Thats because you dont play games on your phone or you just have slow a** reaction time. Turn on "show touches" in developer settings and move your finger across the screen quickly. Youll see how much it lags behind

11. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

I don't play enough games, you're right. I have far more productive things to do than to piss my time away on children's leisures. The phone is fast enough, and like most things, this speed issue is a subjective phenomenon. If you're used to slower things, then this is fast.

8. crzykiller

Posts: 88; Member since: Jan 03, 2015

Also the update didnt fully fix the issue. The issue is that the screen doesnt register until the finger has passed a certain distance which in the case of the OP3/OP3T is too large.

9. Tyrion_Lannister unregistered

Unlike some other companies, at least OnePlus listens to customers and patches issues within a month. On the other hand, Samsung just turns a blind eye towards any issue with their skin and Apple has their planned obsolescence schedule to make the older phones slow. Not to mention the stupid 'you're doing it wrong' or 'our product was never meant for that' arguments. I have owned products of all major OEMs( Sony, Apple, Samsung, LG and Oneplus) and by far the software experience has been the best with Oneplus. They even give open beta software to customers to test and don't even void warranty if you root your phone. Maybe you think it's cool to laugh at small companies because it somehow justifies your purchase or makes you feel better. But your argument is purely baseless.

12. SYSTEM_LORD

Posts: 1168; Member since: Oct 05, 2015

Exactly my point. Some people in the tech community will do nothing but complain. It's like that in healthcare. The patients you deal with who know just a little bit of something are the worse ones...they find issues with everything because they have half-baked knowledge on the situation.

13. j2001m

Posts: 3061; Member since: Apr 28, 2014

That's 100% not the case with the s7 edge beta testing, now that what I call a very good beta test, reports what up and what to change and it gets updated, they even got there own posting wall and so on, all very good

14. Tyrion_Lannister unregistered

That's the same with Oneplus's implementation. There is an app where you can report the bugs, and it comes inbuilt with the beta build. Also, unlike Samsung, Oneplus doesn't limit the beta to specific countries. Also updates are pushed at the same time no matter the country. On the other hand, Samsung updates their phones in popular countries fast and others have to wait for a month or more. Not to mention no beta test for them.

16. michaelny2001

Posts: 343; Member since: Aug 01, 2012

No Carl Pei is saying that nobody complained about latency and so he didn't do anything about it. Perhaps the number of people complaining was minuscule compared the number of people who purchased the phone. I don't know. Point is that now he knows and he will fix it. We'll see. Until it happens no comment. Mine OP3 is fine, can't complain or can't say i noticed latency. But then again i came from Note4 where it took a good second a half to unlock the phone once i entered the pin. Compared to that, my OP3 flies using the fingerprint.

3. ebilcake

Posts: 1231; Member since: Jul 16, 2016

Android N is higher priority, sorry but I don't what's wrong with that statement.

5. tnuc2014

Posts: 294; Member since: Sep 12, 2014

Picking mine up tomorrow...can't wait!!

10. Jishnusur

Posts: 175; Member since: Oct 07, 2013

Multiple brand user here. Feels the same to me. Updated to Nougut as well. Smooth as butter! And also probably just a trick to come into the limelight.

15. mike2959

Posts: 697; Member since: Oct 08, 2011

Touch latency. Still after all these years. Because that's how Android operates. Put a SnapDragon 1000 in with 10GB of Ram and you STILL won't fix the issue. HARDWARE CANNOT FIX BAD SOFTWARE.

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