Nearly three quarters of Americans grumble about their service
First, the survey found that 88% of participating adults had cell phones. We’re actually surprised by that very first number - 12% with no phone at all seems like a pretty high number.
What’s more worrisome is that 72%, or almost three-quarters, have gone through a dropped call here and there. For nearly a third dropped calls happen on a fairly regular basis of "at least a few times a week." Interestingly, smartphone owners experienced less dropped calls and only 35% complained about the issue.
The other huge issue plaguing phone users is marketing calls. Almost two thirds of phone owners were bothered with marketers making their pitch, and for a quarter of users this happened a couple of times a week. Annoying! What’s your biggest grumble about your phone, carrier network and the world in general?
source: Pew Research Center via Ars Technica