Nearly three quarters of Americans grumble about their service

Nearly three quarters of Americans grumble about their service
We know that people generally love to complain, but for Americans and the carriers in the United States there seems to be plenty of reasons that support those complains. In a recent survey of 2,000 Americans, the Pew Research Center found out that an alarming majority of customers experienced often severe issues with their carrier networks.

First, the survey found that 88% of participating adults had cell phones. We’re actually surprised by that very first number - 12% with no phone at all seems like a pretty high number.

What’s more worrisome is that 72%, or almost three-quarters, have gone through a dropped call here and there. For nearly a third dropped calls happen on a fairly regular basis of "at least a few times a week." Interestingly, smartphone owners experienced less dropped calls and only 35% complained about the issue.

The other huge issue plaguing phone users is marketing calls. Almost two thirds of phone owners were bothered with marketers making their pitch, and for a quarter of users this happened a couple of times a week. Annoying! What’s your biggest grumble about your phone, carrier network and the world in general?

source: Pew Research Center via Ars Technica

Recommended Stories

Loading Comments...
FCC OKs Cingular\'s purchase of AT&T Wireless