Moto X and G orders delayed because of Winter Storm Dion

Moto X and G orders delayed because of Winter Storm Dion
Some of you have reached out to us either saying that your recent Moto X or Moto G orders aren't shipping or are being delayed, or that the Moto Maker website is now showing shipping times of 13 days, which is about two to three times as long as you would usually see from the site. We have spoken to Motorola, and the reasoning is pretty simple: Winter Storm Dion has caused absolute havoc in Texas.

Motorola's manufacturing/shipping facility is located in Fort Worth, Texas, which was slammed by Winter Storm Dion over the weekend. Those of you from colder climates may get the wrong idea, given the usual stereotype that an inch of snow can shut down Texas, but this storm was the real deal and coated much of the area in ice. Motorola said about the storm:


It is just unfortunate that Motorola hasn't been on the ball as far as updating customers on the issues. Many have said that they are not receiving update emails from Motorola (some of us included), and order statuses at Motorola.com are not being updated either. If you are one of those customers left in the dark, this winter storm is why orders are being delayed, and the Moto Maker is showing such long ship times because of all of those orders that are piling up. Motorola is revving up to get shipments going out again, now that the weather conditions have improved, and the roads are being cleared.

source: Motorola

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30 Comments

18. Landmarkcm

Posts: 507; Member since: Aug 11, 2009

I pre ordered the g from amazon because it said ready for release on the 11th & I thought I was going to have it by the 12th. Well that changed all the way into several weeks. Cancelled that order. Other sites have the price marked up too. Best bet may be ebay if I want it quick and that will cost me like 70 bucks more. So much for the 179 price.

19. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Or, you know, you could be patient and get the phone later, but at the lower price.

14. NLiveris

Posts: 12; Member since: Feb 13, 2012

winter storm Dion, lol wtf? TWC should recind that silly, greedy initiative. The naming of weather related events should only be carried out by official, government run meteorological agencies.

13. toiletcleaner

Posts: 224; Member since: Oct 10, 2012

I have a Moto X code if anyone want to take it. $150 off is a great deal. Plus u can use the code * Thanks * to receive a 30% off on any accessories. please let me know if anyone is interested on the promo code.

17. TerryCrowley

Posts: 194; Member since: Jul 31, 2011

I'll take it!

22. toiletcleaner

Posts: 224; Member since: Oct 10, 2012

Ok I hope u get it

23. toiletcleaner

Posts: 224; Member since: Oct 10, 2012

H2DM-FRWD-6Z6V-LEAF-3P3E Expiration 12/16/13 11:59PM EST. Enjoy

24. Sniggly

Posts: 7305; Member since: Dec 05, 2009

You do realize that if someone else sees that code they can take it and redeem it before he possibly sees it. You should have asked for a private email address to send it to.

25. toiletcleaner

Posts: 224; Member since: Oct 10, 2012

I hope is not you

26. Sniggly

Posts: 7305; Member since: Dec 05, 2009

If I was going to do such a thing I wouldn't alert you to the possibility. Besides, I already have a free one coming to me.

27. TerryCrowley

Posts: 194; Member since: Jul 31, 2011

I did get it. Tyvm.

28. toiletcleaner

Posts: 224; Member since: Oct 10, 2012

No problem and you are welcome

12. yzzir

Posts: 3; Member since: May 16, 2013

The reason winter storms could cause delays is the fact some people might not be able to make it into work due to road conditions which leads to less phones being prepped for delivery. While Fedex might be back on track the winter storm probably caused short stock due to less workers being at work over weekend.

11. andynaija

Posts: 1268; Member since: Sep 08, 2012

These past few days have been really dangerous in the metro area, but the shipments should start going out soon now that the ice is melting.

10. andynaija

Posts: 1268; Member since: Sep 08, 2012

"Winter Storm Dion" what the heck

8. msa1988

Posts: 418; Member since: Mar 30, 2010

Since when did winter storms get names?

9. JC557

Posts: 1928; Member since: Dec 07, 2011

It's mainly the Weather Channel doing this nonsense hoping to differentiate the minor storms from major ones. I consider it to be extremely idiotic just to give couch potatoes more soundbites.

6. AMDPhenomX4

Posts: 48; Member since: Apr 06, 2013

Wow. Adopting marketing names from the scummy weather channel. Keep going with this fantastic writing.

4. KingKurogiii

Posts: 5713; Member since: Oct 23, 2011

good thing my sister's was shipped before the chaos. it'll actually be on my doorstep sometime today.

3. NexusPhan

Posts: 632; Member since: Jul 11, 2013

Just got mine delivered today. So I don't think this story is true. FedEx says all it's storm related delays are over and normal delivery has resumed. I'm guessing Moto is just overwhelmed with orders from the discount. My delay was one day. I'd hardly call a one day delay news worthy.

5. Sniggly

Posts: 7305; Member since: Dec 05, 2009

When I set up my order last night the estimated delivery was 13 days.

7. NexusPhan

Posts: 632; Member since: Jul 11, 2013

Which has absolutely nothing to do with the weather.

2. Sniggly

Posts: 7305; Member since: Dec 05, 2009

While the delays suck, at least when they were contacted Motorola was up front about the cause, and you're right: icy winter storms are really no joke. They can shut down even the best drivers, and nothing would be worse than a delivery truck full of Moto Xs crashing. However, I really don't mind a delay as I wait for the brand new Moto X I won. It serves as a nice parting gift from Best Buy. :)

15. g.davis17

Posts: 4; Member since: Nov 23, 2011

I won one too! two days after i already ordered one...

16. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Nice. I won mine four days after I was fired. :D

20. Mxyzptlk unregistered

You were fired?

21. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Yeah, I leaked confidential information and it was traced back to me. It was an idiotic move. Perhaps it's for the best though. I wasn't making enough there anyway, and there are plenty of better paying jobs in the area. I just wish I could have made it through the holidays so my team wasn't left hanging.

29. Mxyzptlk unregistered

Best Buy sucking isn't confidential.

30. Sniggly

Posts: 7305; Member since: Dec 05, 2009

I withhold any comment on Best Buy's quality pending appeal of my termination, lol. Thanks for rewarding my trust in telling you about this.

1. mercorp

Posts: 1045; Member since: Jan 28, 2012

The worse part of Christmas...

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