The new Surface Pro has a hibernation bug, Microsoft is working to fix it


Last month, Microsoft started selling a brand new Surface Pro, which succeeds the Surface Pro 4 from 2015, and brings a series of enhancements (though nothing groundbreaking).

Some of the customers who purchased a new Surface Pro have been noticing that the convertible tablet has a bug that's making it randomly enter hibernation mode, or shut down (even when plugged in, or with plenty of battery life remaining).

Fortunately, Microsoft says it may have identified this issue, so it's now working to solve it. A fix will be included in a future software update, though Microsoft currently can't tell exactly when this update is expected to arrive. Hopefully, it won't take too long.

Do you own a new Surface Pro? If yes, have you encountered this bug that Microsoft is now striving to fix?

In case you haven't heard yet, prices for the new Surface Pro start at $799 (model with Intel Core m3 CPU, 128 GB SSD, and 4 GB of RAM) and go up to $2,699 (model with Intel Core i7 CPU, 1 TB SSD, and 16 GB of RAM). At the moment, there are no LTE versions of the tablet, but Microsoft says these are coming soon.

source: Microsoft Community via Neowin

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14 Comments

1. Lumbergh

Posts: 463; Member since: Feb 14, 2016

Surface Pro is a solid computer. However, it's an awful tablet lol. iPad Pro 10.5 is the best tablet available by far.

3. MrShazam

Posts: 987; Member since: Jun 22, 2017

"However, it's an awful tablet lol." That "awful tablet" took the top spot in customer satisfaction: https://www.macrumors.com/2017/04/06/microsoft-surface-beats-ipad-j-d-power/ So, by that same logic, anything ranking below it is dead useless.

5. trojan_horse

Posts: 5868; Member since: May 06, 2016

Debunking crappy posts is such fun to see, bruh. :) Well done.

6. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What exactly does the iPad do as a tablet that makes the Surface aweful? Because based on my personal side-by-side usage, my Surface Pro 4 runs circles over the iPad in every single possible thing. The iPad only advantage is the apps are designed specific to touch, while on Windows they work with touch, but not always in a good way. But with the iPad, you only option is touch and to me that make sit kiddish. The Surface to you sucks at being a tablet. The iPad sucks at being a solid computer. And since a tablet is a computer, that means the iPad sucks period. The Surface is virtually flawless vs the 2. They arent even in the same ballpark. People who actually own a Surface, which means; not you would say the Surface is better at everything that both devices have in common. The only advantage is the iPAd has a UI design specific for its typical and pretty much onky form of input. But beign better at one thing, is far from being better at everything. Everything you can do on an ipad can be done on a Surface. In fact, it is a fact that the can do is longer on the Surface vs the iPad and the things you can do on a Surface that the iPad can so is very short.

9. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

What sucks so much about stupid trolls liek you, other than yoru posts never have substance is that, you all try to hype negative things about products you don't like, especially when overall they are better than the products you do like. Usually the negatives you try to hype, are equal or worse on the products you like or use. Lets consider some facts, the Surface is only on its 5 model, while the iPad has had now about 12 models over 7 years. Even though MS isn't new with dealing with tablets, they never had one of their on brand. Apple has. Yet after 7 years an 12 models, the iPad today does exactly what it was doing in 2010, and has more problems vs the Surface which is only 5 models in. Please reads this srticle -http://tech.firstpost.com/news-analysis/how-the-failure-of-the-ipad-pro-is-forcing-apple-to-upgrade-its-ageing-macbook-lineup-342227.html All of Apple's iOS devices including the iPad, had higher failure rates vs its Android counterparts. Which means the iPad also has a higher failure rate vs the Surface. Your claim is the Surface is swful at being a tablet. In what way? Because like Tim Cook and all you other platform haters of anythign other than what Apple offers, you never make any substancial claim as to why they are so ad. Oh, your favorite retort is Android devices as an example are laggy, especially Samsung's. The fact is its not 100% true even if their is "some" truth. But since all devices are laggy, I question as to hy you ignore those facts about Apple devices that you love so much. After all every iPhone model has a webpage or video dedicated to dealing with iOS lag. But I rather deal with lag vs Apple devices which basically stop working for what God only knows. Apple makes one tablet, one phone and one computer and based on facts they all have more issues than company's who make multiple products. So Apple is what? Awful at quality?! Here is a bet for you. I bet my SP4 will last longer than your iPad. It does more, is more worth its cost and gives me the benefit of having 2 devices in a single form factor.

2. Crispin_Gatieza

Posts: 3123; Member since: Jan 23, 2014

This "bug" has been around forever. A simple command-line fix is all you need and will save you precious hard drive space. Type "POWERCFG -H OFF" (without the quotes) as an elevated (run "cmd" as administrator) action and you're done. By doing this you'll not only keep InstantOn but you'll save space by deleting the HIBERFIL.SYS file from your hard drive.

4. jeroome86

Posts: 2314; Member since: Apr 12, 2012

I keep hearing these are some super buggy devices.

7. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

No more/less buggy vs any other computer. Your point? You only heard?! Go Google and find out what issues they have.

8. mudcat626

Posts: 224; Member since: Jul 13, 2016

iPad sells more in the one quarter, than Microsoft has sold total Surface. I find the JD Powers survey curious, since folks are voting with money for the ipads. And looks by at Microsofts website this hibernation issue is a issue with a lot of folks who have bought the new Surface. The JD power survey gave the Surface high marks in design and materials used. But typical Microsoft can't get the little things right....like making a device that works out of the box.....

10. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

So what! No one is talking about sales. McDonald's sell more hamburgers than all hamburger selling places in the world combined. That still doesn't make it the best hamburger. Or does it?

11. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

All prodicts have issues. The survey;s are based on how great the prodcts are whether they have problems or not. I fail ot see how the Hibernation issue is worse than any of the issues the iPad has and continues to have: Rotating the iPad and the UI doesn't rotate or gets stuck or lags. Laggy keyboard which is an issue on all IOS devices. Crashing apps, random reboots There are still connectivity issues with Wifi, BT and AirDrop Not to mention the times I've lost data do to bad firmware and patches from Apple. iPad failing to restore backups.

12. Spyro

Posts: 334; Member since: Mar 29, 2017

Are you stuck with an iPad 2 lol

13. mudcat626

Posts: 224; Member since: Jul 13, 2016

Techie, if Surface is sooooo good, how come hardly anyone is buying? People don't buy products they don't use or need?

14. MrShazam

Posts: 987; Member since: Jun 22, 2017

"if Surface is sooooo good, how come hardly anyone is buying" The Surface is a benchmark of what to expect from the Windows Platform. There's already lots of clones of it from every major OEM offering the same Windows experience with slight variation, and they're definitely selling very well. How else do you think the Windows platform keeps rising in Tablet market share while iPad sales keep declining, for 13 consecutive quarters now?

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